Defect remediation within a system

• US 9,471,594 B1
• Filed: 09/30/2013
• Issued: 10/18/2016
• Est. Priority Date: 09/30/2013
• Status: Active Grant

• Current Assignee: Emc IP Holding Company LLC (Dell Technologies Inc.)
• Original Assignee: EMC Corporation (Dell Technologies Inc.)
• Inventors: Schnegelberger, Eric, Chamness, Mark
• Primary Examiner(s): Chea, Philip
• Assistant Examiner(s): Chen, Wuji
• Application Number:
  US14/042,501
• Time in Patent Office: 1,114 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/0706 the processing taking place on a specific hardware platform or in a specific software environment
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 16/185 Hierarchical storage management [HSM] systems, e.g. file migration or policies thereof details of archiving G06F16/11
• CPC Class Codes: G06F 8/65 Updates security arrangements therefor G06F21/57

Abstract

Defect remediation in a system is disclosed. A defect is mapped to one or more remediation actions, at least in part by using a processor to generate and perform a defect-based query against one or more structured remediation action records. A remediation package is generated using the processor. The remediation package may include the one or more remediation actions and data associated with the defect. The remediation package may be sent to a destination associated with the defect.

Claims

1. A method of defect remediation, comprising:

mapping a defect to one or more remediation actions, at least in part by using a processor to generate and perform a defect-based query against one or more structured remediation action records;

using the processor to generate a remediation package including the one or more remediation actions and data associated with the defect;

determining whether a type of destination associated with the defect from a plurality of destination types is at least one or more systems associated with the defect or one or more users associated with the defect, or both;

determining a destination associated with the defect based at least in part on the determined destination type, wherein;

in the event the type of destination is determined to be the one or more systems associated with the defect, determining the one or more systems associated with the defect based at least in part on a defect-based query against diagnostic data associated with at least one system in a group of systems,

in the event the type of destination is determined to be the one or more users associated with the defect, determining the one or more users associated with the defect based at least in part on a defect-based query against a database of user information associated with a group of users; and

sending the remediation package to the destination associated with the defect.

2. The method of claim 1, wherein in the event the type of destination is determined to be the one or more systems associated with the defect, the sending step comprises

sending the remediation package to the determined one or more systems.

3. The method of claim 2, wherein the one or more remediation actions are configured to be performed by the determined one or more systems based at least in part on one or more deployment approaches.

4. The method of claim 2, wherein the defect-based query against diagnostic data associated with at least one system in a group of systems is based at least in part on the defect.

5. The method of claim 1, wherein in the event the type of destination is determined to be the one or more users associated with the defect, the sending step comprises:

sending the remediation package to a destination associated with the one or more users.

6. The method of claim 5, wherein:

the defect-based query against a database of user information associated with a group of users is based at least in part on a domain and a component associated with the defect; and

the user information includes a domain and component associated with each user in the group of users.

7. The method of claim 1, wherein the sending step includes sending the remediation package to the destination based at least in part on one or more deployment policies.

8. The method of claim 1, wherein the remediation package further comprises remediation information associated with the defect.

9. The method of claim 1, wherein the remediation package further comprises instructions defining when to perform the remediation actions.

10. The method of claim 1, wherein the one or more remediation actions comprise one or more machine-executable scripts.

11. A system for defect remediation, comprising:

a processor; and

a memory coupled with the processor, wherein the memory is configured to provide the processor with instructions which when executed cause the processor to;

map a defect to one or more remediation actions, at least in part by generating and performing a defect-based query against one or more structured remediation action records;

generate a remediation package including the one or more remediation actions and data associated with the defect;

determine whether a type of destination associated with the defect from a plurality of destination types is at least one or more systems associated with the defect or one or more users associated with the defect, or both;

determine a destination associated with the defect based at least in part on the determined destination type, wherein;

in the event the type of destination is determined to be the one or more systems associated with the defect, determining the one or more systems associated with the defect based at least in part on a defect-based query against diagnostic data associated with at least one system in a group of systems,

in the event the type of destination is determined to be the one or more users associated with the defect, determining one or more users associated with the remediation package based at least in part on a defect-based query against a database of user information associated with a group of users; and

send the remediation package to the destination associated with the defect.

12. The system of claim 11, wherein in the event the type of destination is determined to be the one or more systems associated with the defect, the instructions for sending the remediation package include instructions for

sending the remediation package to the determined one or more systems.

13. The system of claim 12, wherein the one or more remediation actions are configured to be performed by the determined one or more systems based at least in part on one or more deployment approaches.

14. The system of claim 12, wherein the defect-based query against diagnostic data associated with the one or more systems is based at least in part on the defect.

15. The system of claim 11, wherein in the event the type of destination is determined to be the one or more users associated with the defect, the instructions for sending the remediation package include instructions for

sending the remediation package to a destination associated with the one or more users.

16. The system of claim 15, wherein:

the defect-based query against a database of user information associated with a group of users is based at least in part on a domain and a component associated with the defect; and

the user information includes a domain and component associated with each user in the group of users.

17. The system of claim 11, wherein the instructions for sending the remediation package include instructions for sending the remediation package to the destination based at least in part on one or more deployment policies.

18. A computer program product for defect remediation, the computer program product being embodied in a tangible non-transitory computer readable storage medium and comprising computer instructions for:

mapping a defect to one or more remediation actions, at least in part by generating and performing a defect-based query against one or more structured remediation action records;

generating a remediation package including the one or more remediation actions and data associated with the defect;

determining whether a type of destination associated with the defect from a plurality of destination types is at least one or more systems associated with the defect or one or more users associated with the defect, or both;

determining a destination associated with the defect based at least in part on the determined destination type, wherein;

in the event the type of destination is determined to be the one or more systems associated with the defect, determining the one or more systems associated with the defect based at least in part on a defect-based query against diagnostic data associated with at least one system in a group of systems,

in the event the type of destination is determined to be the one or more users associated with the defect, determining the one or more users associated with the defect based at least in part on a defect-based query against a database of user information associated with a group of users; and

sending the remediation package to the destination associated with the defect.

19. The computer program product of claim 18, wherein in the event the type of destination is determined to be the one or more systems associated with the defect, sending the remediation package comprises;

and

sending the remediation package to the determined one or more systems.

20. The computer program product of claim 18, wherein in the event the type of destination is determined to be the one or more users associated with the defect, sending the remediation package comprises

sending the remediation package to a destination associated with the one or more users.