Empathy injection for question-answering systems
First Claim
1. A question-answer system comprising:
- a graphic user interface receiving an inquiry from a user; and
a processor operatively connected to said graphic user interface,said processor automatically performing an initial analysis of said inquiry to produce potential answers to said inquiry from evidence sources,said processor automatically analyzing words used in said inquiry, said potential answers, and data maintained by said evidence sources to determine a sensitivity level associated with said inquiry, said sensitivity level associated with said inquiry representing an emotional and cognitive state of said user as automatically determined by said processor,said graphic user interface automatically outputting at least one response to said inquiry, said response being one of relatively more empathetic and relatively less empathetic based on said sensitivity level associated with said inquiry, andsaid graphic user interface making recommendations to individuals other than said user based on said emotional and cognitive state of said user.
1 Assignment
0 Petitions
Accused Products
Abstract
Exemplary methods and devices herein receive an inquiry and automatically analyze words used in the inquiry, potential answers, and data maintained by evidence sources using the computerized device to determine the sensitivity level associated with the inquiry. The sensitivity level associated with the inquiry represents an emotional and cognitive state of the user. Such methods and devices automatically generate at least one follow-up question based on the sensitivity level associated with the inquiry and receive a follow-up response into the computerized device in response to the follow-up question(s). The methods and devices also automatically produce scores for the potential answers using the computerized device based on the inquiry, the follow-up responses, and ratings of the evidence sources. Following this, these methods and devices automatically generate output answers to the inquiry based on the sensitivity level associated with the inquiry using the computerized device.
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Citations
18 Claims
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1. A question-answer system comprising:
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a graphic user interface receiving an inquiry from a user; and a processor operatively connected to said graphic user interface, said processor automatically performing an initial analysis of said inquiry to produce potential answers to said inquiry from evidence sources, said processor automatically analyzing words used in said inquiry, said potential answers, and data maintained by said evidence sources to determine a sensitivity level associated with said inquiry, said sensitivity level associated with said inquiry representing an emotional and cognitive state of said user as automatically determined by said processor, said graphic user interface automatically outputting at least one response to said inquiry, said response being one of relatively more empathetic and relatively less empathetic based on said sensitivity level associated with said inquiry, and said graphic user interface making recommendations to individuals other than said user based on said emotional and cognitive state of said user. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A question-answer system comprising:
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a graphic user interface receiving an inquiry from a user; and a processor operatively connected to said graphic user interface, said processor automatically performing an initial analysis of said inquiry to produce potential answers to said inquiry from evidence sources, said processor automatically analyzing words used in said inquiry, said potential answers, and data maintained by said evidence sources to determine a sensitivity level associated with said inquiry, said sensitivity level associated with said inquiry representing an emotional and cognitive state of said user as automatically determined by said processor, said processor automatically generating at least one follow-up question based on said sensitivity level associated with said inquiry to refine said potential answers, said generating of said follow-up question generating one of relatively more empathetic follow-up questions and relatively less empathetic follow-up questions based on said sensitivity level associated with said inquiry, said graphic user interface automatically outputting said at least one follow-up question in response to said inquiry, said graphic user interface receiving a follow-up response into said processor in response to said at least one follow-up question, said processor automatically analyzing words used in said follow-up response to refine said sensitivity level associated with said inquiry, said processor automatically producing scores for said potential answers based on said inquiry, said follow-up response, and ratings of said evidence sources, said processor automatically generating output answers to said inquiry based on said sensitivity level associated with said inquiry to refine said potential answers, said generating of said output answers generating one of relatively more empathetic output answers and relatively less empathetic output answers based on said sensitivity level associated with said inquiry, said processor automatically outputting said output answers, said scores, and network connections to said evidence sources from said processor, and said graphic user interface making recommendations to individuals other than said user based on said emotional and cognitive state of said user. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A tangible computer-readable storage media tangibly storing instructions executable by a computerized device reading said instructions from said tangible computer-readable storage media, said instructions to perform a method comprising:
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receiving an inquiry from a user into said computerized device; automatically performing an initial analysis of said inquiry to produce potential answers to said inquiry from evidence sources; automatically analyzing words used in said inquiry, said potential answers, and data maintained by said evidence sources to determine a sensitivity level associated with said inquiry, said sensitivity level associated with said inquiry representing an emotional and cognitive state of said user as automatically determined by said computerized device; automatically generating at least one response to said inquiry, said response being one of relatively more empathetic and relatively less empathetic based on said sensitivity level associated with said inquiry; and automatically making recommendations to individuals other than said user based on said emotional and cognitive state of said user. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification