System and method for workforce data management

• US 9,471,900 B1
• Filed: 08/18/2015
• Issued: 10/18/2016
• Est. Priority Date: 08/18/2015
• Status: Active Grant

• Current Assignee: Genesys Impact LLC
• Original Assignee: Genesys Impact LLC
• Inventors: Boustany, Jad
• Primary Examiner(s): An, Ig T
• Application Number:
  US14/829,101
• Time in Patent Office: 427 Days
• Field of Search: 705/22, 705/28
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/1091 Recording time for administrative or management purposes
• CPC Class Codes: G07C 1/10 together with the recording, indicating or registering of other data, e.g. of signs of identity

Abstract

Embodiments include a system and method of workforce data management including a wearable device, a scanner and a database server. The scanner emits a radius to identify an area around the wearable device, scans the area to detect the wearable device and transmits outgoing data to the wearable device. The scanner receives incoming data from the wearable device, processes the incoming data, and filters the incoming data to qualify accuracy of the incoming data. After filtering the incoming data, the scanner determines whether a portion of the incoming data includes accurate data capture. When the portion of the incoming data includes accurate data capture, the scanner outputs a corresponding trust score and transmits the portion of the incoming data to the database server. When the portion of the incoming data includes inaccurate data capture, the scanner outputs a corresponding trust score and awaits further action from the wearable device.

Claims

1. A workforce data management system comprising:

at least one wearable device configured to be worn on one or more of at least one user and at least one piece of equipment associated with said at least one user,

wherein each of said at least one wearable device comprises a unique identifier;

at least one scanner located remote to said to at least one wearable device,

wherein said at least one scanner is associated with said at least one wearable device, and wherein said at least one scanner

scans a predefined geographical perimeter to locate said at least one wearable device, and

bi-directionally communicates with said at least one wearable device to collect and record data from each of said at least one wearable device, and,

wherein said at least one scanner comprises a trust score algorithm; and

,

a database server located remote to said at least one wearable device and said at least one scanner,

wherein said database server bi-directionally communicates with said at least one scanner, and

wherein said database server comprises a customer account database comprising a plurality of customer accounts associated with said at least one user;

wherein said at least one scanner

emits a pre-defined radius to identify an area of interest around said at least one wearable device,

scans said area of interest to detect said at least one wearable device,

transmits outgoing data packets to each of said at least one wearable device to detect the unique identifier of each of said at least one wearable device,

receives incoming data packets from each of said at least one wearable device,

processes the incoming data packets by

filtering the incoming data packets into a ranking system to qualify accuracy of said incoming data packets associated with said at least one wearable device, and, after said filters the incoming data packets

determining whether at least one portion of the incoming data packets comprise accurate data capture, and,

calculates a trust score of said at least one portion of said incoming data packets via said trust score algorithm, wherein

when the at least one portion of the incoming data packets comprise accurate data capture, the at least one scanner outputs a corresponding trust score and transmits the at least one portion of the incoming data packets that comprise accurate data capture to said database server, and,

when the at least one portion of the incoming data packets comprise inaccurate data capture, the at least one scanner

outputs a corresponding trust score and awaits further action from the at least one wearable device,

keeps the at least one portion of the incoming data packets that comprises inaccurate data capture in a local database within the at least one scanner, and,

notifies at least one other user associated with the customer account database to address said at least one portion of the incoming data that comprises inaccurate data capture in the local database; and

,

wherein said database server

receives the at least one portion of the incoming data packets that comprise accurate data capture,

posts the at least one portion of the incoming data packets that comprise accurate data capture to a designated customer account of said plurality of customer accounts in said customer account database associated with said at least one user, and,

processes the at least one portion of the incoming data packets that comprise accurate data to further analyze the incoming data packets comprising one or more of tracking historical patterns of the at least one wearable device over time cataloging attendance of the at least one user, and cataloging inventory of assets within the pre-defined geographical perimeter.

2. The workforce data management system of claim 1, wherein said at least one wearable device comprises a low-energy wireless beacon device.

3. The workforce data management system of claim 1, wherein said at least one scanner comprises a low-energy geo-fence scanner that scans a virtual radius defined by said predetermined geographical perimeter.

4. The workforce data management system of claim 1, wherein said ranking system comprises an accuracy score calculator, wherein said accuracy score calculator comprises a predefined threshold over which said incoming data packets are accurate, such that said at least one scanner filters said incoming data packets based on said predefined threshold and outputs an accuracy score therefrom.

5. The workforce data management system of claim 1, wherein said trust score is calculated based on one or more trust score conditions.

6. The workforce data management system of claim 5, wherein said one or more trust score conditions comprises idle time, wherein said incoming data packets comprise an idle time of said at least one wearable device, and wherein said at least one scanner varies said trust score based on said idle time of said at least one wearable device, such that

when said idle time of said at least one wearable device comprises an idle time greater than or equal to a predefined idle time, said at least one scanner decreases the trust score by a predefined percentage associated with said predefined idle time.

7. The workforce data management system of claim 5, wherein said one or more trust score conditions comprises an overnight idle time, wherein said incoming data packets comprises an overnight idle time of said at least one wearable device, and wherein said at least one scanner varies said trust score based on said overnight idle time of said at least one wearable device, such that

when said overnight idle time of said at least one wearable device comprises an overnight idle time greater than a first predefined overnight idle time, said at least one scanner decreases the trust score by a first predetermined percentage,

when said overnight idle time of said at least one wearable device comprises an overnight idle time greater than a second predefined overnight idle time, wherein said second predefined overnight idle time is less than said first predefined overnight idle time, said at least one scanner decreases the trust score by a second predetermined percentage, wherein said second predetermined percentage is less than said first predetermined percentage, and,

when said overnight idle time comprises an overnight idle time greater than a third predefined overnight idle time, wherein said third predefined overnight idle time is less than said first predefined overnight idle time and said second predefined overnight idle time, said at least one scanner decreases the trust score by a third predetermined percentage, wherein said third predetermined percentage is less than said first predetermined percentage and said second predetermined percentage.

8. The workforce data management system of claim 5, wherein said one or more trust score conditions comprises a signal strength, wherein said incoming data packets comprises a signal strength of said at least one wearable device, and wherein said at least one scanner varies said trust score based on said signal strength of said at least one wearable device, such that

when said signal strength of said at least one wearable device comprises a high signal strength, said at least one scanner increases the trust score,

when said signal strength of said at least one wearable device comprises a signal strength greater than or equal to a first predefined strength value, said at least one scanner decreases the trust score by a first predetermined percentage,

when said signal strength of said at least one wearable device comprises a signal strength equal to a second predefined strength value, wherein said second predefined strength value is less than said first predefined strength value, said at least one scanner decreases the trust score by a second predetermined percentage, wherein said second predetermined percentage is less than said first predetermined percentage,

when said signal strength of said at least one wearable device comprises a signal strength equal to a third predefined strength value, wherein said third predefined strength value is less than said first predefined strength value and said second predefined strength value, said at least one scanner decreases the trust score by a third predetermined percentage, wherein said third predetermined percentage is less than said first predetermined percentage and said second predetermined percentage, and,

when said signal strength of said at least one wearable device comprises a signal strength equal to a fourth predefined strength value, wherein said fourth predefined strength value is less than said first predefined strength value, said second predefined strength value and said third predefined strength value, said at least one scanner decreases the trust score by a fourth predetermined percentage, wherein said fourth predetermined percentage is less than said first predetermined percentage, said second predetermined percentage and said third predetermined percentage.

9. The workforce data management system of claim 5, wherein said one or more trust score conditions comprises a power disconnect, wherein said incoming data packets comprises a power disconnect time of said at least one wearable device, and wherein said at least one scanner varies said trust score based on said power disconnect time of said at least one wearable device, such that

when said power disconnect time of said at least one wearable device comprises a power disconnect time equal to a first predefined disconnect length of time, said at least one scanner decreases the trust score by a first predetermined percentage,

when said power disconnect time of said at least one wearable device comprises a power disconnect time equal to a second predefined disconnect length of time, wherein said second predefined disconnect length of time is less than said first predefined disconnect length of time, said at least one scanner decreases the trust score by a second predetermined percentage, wherein said second predetermined percentage is less than said first predetermined percentage, and,

when said power disconnect time of said at least one wearable device comprises a power disconnect time equal to a third predefined disconnect length of time, wherein said third predefined disconnect length of time is less than said first predefined disconnect length of time and said second predefined disconnect length of time, said at least one scanner decreases the trust score by a third predetermined percentage, wherein said third predetermined percentage is less than said first predetermined percentage and said second predetermined percentage.

10. The workforce data management system of claim 5, wherein said one or more trust score conditions comprises buddy punching, wherein said buddy punching comprises said at least one wearable device arriving within a predefined proximity of another wearable device, wherein said incoming data packets comprises an average number of buddy punches comprising an average number of arrivals between said at least one wearable device and said another wearable device, and wherein said at least one scanner varies said trust score based on said average number of arrivals, such that

when said average number of arrivals comprises a number greater than or equal to a first predefined number of arrivals, said at least one scanner decreases the trust score by a first predetermined percentage,

when said average number of arrivals comprises a number equal to a second predefined number of arrivals, wherein said second predefined number of arrivals is less than said first predefined number of arrivals, said at least one scanner decreases the trust score by a second predetermined percentage, wherein said second predetermined percentage is less than said first predetermined percentage,

when said average number of arrivals comprises a number equal to a third predefined number of arrivals, wherein said third predefined number of arrivals is less than said first predefined number of arrivals and said second predefined number of arrivals, said at least one scanner decreases the trust score by a third predetermined percentage, wherein said third predetermined percentage is less than said first predetermined percentage and said second predetermined percentage, and,

when said average number of arrivals comprises a number equal to a fourth predefined number of arrivals, wherein said fourth predefined number of arrivals is less than said first predefined number of arrivals, said second predefined number of arrivals and said third predefined number of arrivals, said at least one scanner decreases the trust score by a fourth predetermined percentage, wherein said fourth predetermined percentage is less than said first predetermined percentage, said second predetermined percentage and said third predetermined percentage.

11. The workforce data management system of claim 1, wherein said at least one scanner comprises a plurality of scanners,

wherein each of said plurality of scanners emit a pre-defined radius to identify a sector of interest around said at least one wearable device,

wherein said sector of interest comprises at least said area of interest, such that each of said plurality of scanners bi-directionally communicates with said at least one wearable device, and,

wherein each of said plurality of scanners comprises a unique identifier.

12. The workforce data management system of claim 1, wherein after said database server receives the at least one portion of the incoming data packets, said database server one or more of automatically approves said incoming data packets, receives approval of said incoming data packets from the at least one other user, and receives approval of said incoming data packets from said at least one user.

13. The workforce data management system of claim 12, wherein said database server receives approval of said incoming data packets from one or more of said at least one other user and said at least one user comprises wherein said database server receives input data from said at least one other user, said at least one user or both said at least one other user and said at least one user.

14. A method of workforce data management comprising:

scanning a predefined geographical perimeter to locate at least one wearable device via at least one scanner located remote to said at least one wearable device,

wherein said at least one wearable device is configured to be worn on one or more of at least one user and at least one piece of equipment associated with said at least one user,

wherein each of said at least one wearable device comprises a unique identifier,

wherein said at least one scanner is associated with said at least one wearable device, and,

wherein said at least one scanner comprises a trust score algorithm;

bi-directionally communicating with said at least one wearable device via said at least one scanner;

collecting and recording data from each of said at least one wearable device via said at least one scanner;

bi-directionally communicating with a database server via said at least one scanner,

wherein said database server is located remote to said at least one wearable device and said at least one scanner;

wherein said database server comprises a customer account database comprising a plurality of customer accounts associated with said at least one user;

emitting a pre-defined radius to identify an area of interest around said at least one wearable device via said at least one scanner;

scanning said area of interest to detect said at least one wearable device via said at least one scanner;

transmitting outgoing data packets to each of said at least one wearable device to detect the unique identifier of each of said at least one wearable device via said at least one scanner;

receiving incoming data packets from each of said at least one wearable device via said at least one scanner;

processing the incoming data packets via said at least one scanner by

filtering the incoming data packets into a ranking system to qualify accuracy of said incoming data packets associated with said at least one wearable device via said at least one scanner, and, after filtering the incoming data packets

determining whether at least one portion of the incoming data packets comprise accurate data capture via said at least one scanner;

calculating a trust score of said at least one portion of said incoming data packets via said trust score algorithm, wherein

when the at least one portion of the incoming data packets comprise accurate data capture, outputting a corresponding trust score and transmitting the at least one portion of the incoming data packets that comprise accurate data capture to said database via said at least one scanner, and,

when the at least one portion of the incoming data packets comprise inaccurate data capture,

outputting a corresponding trust score and awaiting further action from the at least one wearable device via said at least one scanner,

keeping the at least one portion of the incoming data packets that comprises inaccurate data capture in a local database within the at least one scanner, and,

notifying at least one other user associated with the customer account database to address said at least one portion of the incoming data that comprises inaccurate data capture in the local database via said at least one scanner;

receiving the at least one portion of the incoming data packets that comprise accurate data capture via said at database server;

posting the at least one portion of the incoming data packets that comprise accurate data capture to a designated customer account of said plurality of customer accounts in said customer account database associated with said at least one user via said database server; and

,

processing the at least one portion of the incoming data packets that comprise accurate data to further analyze the incoming data packets comprising one or more of tracking historical patterns of the at least one wearable device over time, cataloging attendance of the at least one user, and cataloging inventory of assets within the pre-defined geographical perimeter via said database server.

15. The method of workforce data management of claim 14, wherein said trust score is calculated based on one or more trust score conditions.

16. The method of workforce data management of claim 15, wherein said one or more trust score conditions comprises idle time, and wherein said incoming data packets comprise an idle time of said at least one wearable device, and varying said trust score based on said idle time of said at least one wearable device via said at least one scanner, such that

when said idle time of said at least one wearable device comprises an idle time greater than or equal to a predefined idle time, decreasing the trust score by a predefined percentage associated with said predefined idle time via said at least one scanner.

17. The method of workforce data management of claim 15, wherein said one or more trust score conditions comprises an overnight idle time, and wherein said incoming data packets comprises an overnight idle time of said at least one wearable device, and varying said trust score based on said overnight idle time of said at least one wearable device via said at least one scanner, such that

when said overnight idle time of said at least one wearable device comprises an overnight idle time greater than a first predefined overnight idle time, decreasing the trust score by a first predetermined percentage via said at least one scanner,

when said overnight idle time of said at least one wearable device comprises an overnight idle time greater than a second predefined overnight idle time, wherein said second predefined overnight idle time is less than said first predefined overnight idle time, decreasing the trust score by a second predetermined percentage via said at least one scanner, wherein said second predetermined percentage is less than said first predetermined percentage, and,

when said overnight idle time comprises an overnight idle time greater than a third predefined overnight idle time, wherein said third predefined overnight idle time is less than said first predefined overnight idle time and said second predefined overnight idle time, decreasing the trust score by a third predetermined percentage via said at least one scanner, wherein said third predetermined percentage is less than said first predetermined percentage and said second predetermined percentage.

18. The method of workforce data management of claim 15, wherein said one or more trust score conditions comprises a signal strength, and wherein said incoming data packets comprises a signal strength of said at least one wearable device, and varying said trust score based on said signal strength of said at least one wearable device via said at least one scanner, such that

when said signal strength of said at least one wearable device comprises a high signal strength, increasing the trust score via said at least one scanner,

when said signal strength of said at least one wearable device comprises a signal strength greater than or equal to a first predefined strength value, decreasing the trust score by a first predetermined percentage via said at least one scanner,

when said signal strength of said at least one wearable device comprises a signal strength equal to a second predefined strength value, wherein said second predefined strength value is less than said first predefined strength value, decreasing the trust score by a second predetermined percentage via said at least one scanner, wherein said second predetermined percentage is less than said first predetermined percentage,

when said signal strength of said at least one wearable device comprises a signal strength equal to a third predefined strength value, wherein said third predefined strength value is less than said first predefined strength value and said second predefined strength value, decreasing the trust score by a third predetermined percentage via said at least one scanner, wherein said third predetermined percentage is less than said first predetermined percentage and said second predetermined percentage, and,

when said signal strength of said at least one wearable device comprises a signal strength equal to a fourth predefined strength value, wherein said fourth predefined strength value is less than said first predefined strength value, said second predefined strength value and said third predefined strength value, decreasing the trust score by a fourth predetermined percentage via said at least one scanner, wherein said fourth predetermined percentage is less than said first predetermined percentage, said second predetermined percentage and said third predetermined percentage.

19. The method of workforce data management of claim 15, wherein said one or more trust score conditions comprises a power disconnect, and wherein said incoming data packets comprises a power disconnect time of said at least one wearable device, and varying said trust score based on said power disconnect time of said at least one wearable device via said at least one scanner, such that

when said power disconnect time of said at least one wearable device comprises a power disconnect time equal to a first predefined disconnect length of time, decreasing the trust score by a first predetermined percentage via said at least one scanner,

when said power disconnect time of said at least one wearable device comprises a power disconnect time equal to a second predefined disconnect length of time, wherein said second predefined disconnect length of time is less than said first predefined disconnect length of time, decreasing the trust score by a second predetermined percentage via said at least one scanner, wherein said second predetermined percentage is less than said first predetermined percentage, and,

when said power disconnect time of said at least one wearable device comprises a power disconnect time equal to a third predefined disconnect length of time, wherein said third predefined disconnect length of time is less than said first predefined disconnect length of time and said second predefined disconnect length of time, decreasing the trust score by a third predetermined percentage via said at least one scanner, wherein said third predetermined percentage is less than said first predetermined percentage and said second predetermined percentage.

20. The method of workforce data management of claim 15, wherein said one or more trust score conditions comprises buddy punching, and wherein said buddy punching comprises said at least one wearable device arriving within a predefined proximity of another wearable device, wherein said incoming data packets comprises an average number of buddy punches comprising an average number of arrivals between said at least one wearable device and said another wearable device, and varying said trust score based on said average number of arrivals via said at least one scanner, such that

when said average number of arrivals comprises a number greater than or equal to a first predefined number of arrivals, decreasing the trust score by a first predetermined percentage via said at least one scanner,

when said average number of arrivals comprises a number equal to a second predefined number of arrivals, wherein said second predefined number of arrivals is less than said first predefined number of arrivals, decreasing the trust score by a second predetermined percentage via said at least one scanner, wherein said second predetermined percentage is less than said first predetermined percentage,

when said average number of arrivals comprises a number equal to a third predefined number of arrivals, wherein said third predefined number of arrivals is less than said first predefined number of arrivals and said second predefined number of arrivals, decreasing the trust score by a third predetermined percentage via said at least one scanner, wherein said third predetermined percentage is less than said first predetermined percentage and said second predetermined percentage, and,

when said average number of arrivals comprises a number equal to a fourth predefined number of arrivals, wherein said fourth predefined number of arrivals is less than said first predefined number of arrivals, said second predefined number of arrivals and said third predefined number of arrivals, decreasing the trust score by a fourth predetermined percentage via said at least one scanner, wherein said fourth predetermined percentage is less than said first predetermined percentage, said second predetermined percentage and said third predetermined percentage.