On-road vehicle service handling method

• US 9,471,903 B1
• Filed: 04/28/2016
• Issued: 10/18/2016
• Est. Priority Date: 04/28/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Jackson, Jonathan W., Jariwala, Ajit, Libow, Eric B., Adderly, Darryl M.
• Primary Examiner(s): Black, Thomas G
• Assistant Examiner(s): Nolan, Peter D
• Application Number:
  US15/140,708
• Time in Patent Office: 173 Days
• US Class Current: 1/1
• CPC Class Codes: B60R 16/0234 related to maintenance or repairing of vehicles
• CPC Class Codes: G01C 21/26 specially adapted for navigation in a road network
• CPC Class Codes: G01C 21/3605 Destination input or retrieval
• CPC Class Codes: G01C 21/3679 Retrieval, searching and output of POI information, e.g. hotels, restaurants, shops, filling stations, parking facilities G01C21/3611 takes precedence
• CPC Class Codes: G01S 19/13 Receivers
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 10/1095 Meeting or appointment
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/0639 Item locations
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/0808 Diagnosing performance data testing of vehicles G01M17/00; testing of electrical installation on vehicles G01R31/005

Abstract

A computerized on-road vehicle service handling method involves: receiving a fault condition signal; automatically identifying multiple vehicle service locations; automatically transmitting information to the multiple vehicle service locations, identifying an estimated time of arrival at each vehicle service location based upon current location and speed of travel; receiving individual service responses, each reflecting an ability to service the vehicle, inherently representing a stock of parts needed, including at least an estimate of cost, and at least one appointment time within a specified time after the estimated time of arrival; causing the individual service responses to be provided to the user for potential selection; receiving a selection by the user of at least two service locations and an ordered list of preference thereof; replying to a first of the vehicle service locations in the ordered list by sending payment information; receiving a communication either accepting or rejecting.

Claims

1. A computerized on-road vehicle service handling method performed while a user is driving a vehicle between a first location and a second location according to directions provided by a global positioning system (GPS) navigation system, the method comprising:

I) receiving at a processor in the vehicle, a fault condition signal from an on-board diagnostic system within the vehicle indicating that service is urgently required for a part of the vehicle;

II) using the processor and GPS navigation system, automatically identifying multiple vehicle service locations that are within a limited distance radius of the path towards the second location and a current location of the vehicle on the path;

III) while the vehicle is continuing to travel, automatically transmitting information to computer systems of the identified multiple vehicle service locations, the information identifying at least;

the make, model, and year, of the vehicle, fault condition represented by the fault condition signal, and an individual estimated time of arrival at the respective multiple vehicle service locations based upon the current location and speed of travel;

IV) receiving at the processor, from the computer systems of at least a few of the vehicle service locations, individual service responses, each of the individual service responses

a) reflecting an ability of the respective service location to service the vehicle based upon the fault condition,

b) inherently representing that the service location has a present stock of any parts needed to provide the service,

c) including at least an estimate of a cost of parts and labor to service the part of the vehicle on an urgent basis, and

d) including at least one appointment time within a specified time after the estimated time of arrival during which the servicing of the part of the vehicle can be performed;

V) using the processor, causing at least the estimate and at least one appointment time from each of the individual service responses to be provided to the user for potential selection;

VI) receiving, at the processor, a selection by the user of at least two of the vehicle service locations and an ordered list of preference thereof;

VII) in response to the selection by the user, automatically accessing non-transient storage within the vehicle, using the processor, and retrieving payment information stored therein;

VIII) as a first service request, replying to a first of the vehicle service locations in the ordered list by sending the retrieved payment information to the computer system of the first of the vehicle service locations in the ordering;

IX) receiving a communication from the first of the vehicle service locations in the ordered list either accepting or rejecting the first service request, and

a) if the first service request was accepted, automatically directing the user, using the GPS navigation system, from the current location to the first of the vehicle service locations, and

b) if the first service request was rejected, replying to a next of the vehicle service locations in the ordered list by sending the retrieved payment information to the computer system of the next of the vehicle service locations as a next service request.