Mobile device assisted retail system and process in a vending unit, retail display or automated retail store

• US 9,472,043 B2
• Filed: 07/14/2014
• Issued: 10/18/2016
• Est. Priority Date: 06/02/2010
• Status: Active Grant

• Current Assignee: Swyft Inc.
• Original Assignee: Utique, Inc. (Swyft Inc.)
• Inventors: Mockus, Darrell Scott, Segal, Mara Clair
• Primary Examiner(s): WAGGONER, TIMOTHY R
• Application Number:
  US14/331,012
• Publication Number:
  US 20150005933A1
• Time in Patent Office: 827 Days
• Field of Search: 221/155, 700/232, 700/237, 715/810
• US Class Current: 1/1
• CPC Class Codes: G05B 15/02 electric
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: G06Q 20/325 using wireless networks
• CPC Class Codes: G06Q 20/327 Short range or proximity payments by means of M-devices
• CPC Class Codes: G07F 9/001 Interfacing with vending machines using mobile or wearable devices
• CPC Class Codes: G07F 9/002 Vending machines being part of a centrally controlled network of vending machines
• CPC Class Codes: G07F 9/023 Arrangements for display, data presentation or advertising
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/06 Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services

Abstract

Systems and methods for users of an automated retail store, vending unit, digital signage or interactive retail display (self-service units) to interact with such display/unit, collectively referred to in this text as a machine, directly and/or simultaneously using a one or more mobile devices. In addition, system and methods are provided that can recognize registered users within a set proximity to the machine and broadcast messages and notifications such as machine information, inventory information, rewards, discounts and free products, all of which could be tailored to the specific user based on understanding gathered through analysis of prior interactions.

Claims

1. A method for vending products within a vending machine to a user, the vending machine comprising a display module containing products to be vended, the display module physically comprising a plurality of physical displays in which products to be vended are visibly housed, a computer for activating and controlling the display module and receiving and processing user requests from a plurality of mobile devices;

software for controlling the computer; and

a visual display for inputting user data and selections, the method comprising the steps of;

receiving user data or selections input at the visual display of the vending machine, wherein the user selections correspond to products to be vended from the vending machine;

transmitting information to a plurality of mobile devices that generates a virtual screen on the mobile device display screen comprising virtual representations of the physical displays of the vending machine arranged in at least one recognizable pattern, whereby images appearing on the virtual screen selected and viewed by the user correspond to actual items available in the plurality of physical displays of the display module of the vending machine, and

receiving user requests from a plurality of mobile devices, wherein the user requests correspond to products to be vended from the vending machine.

2. The method of claim 1 wherein the user requests include a user identifier element that allows the vending machine to send a response back to the mobile device that sent the request, wherein the user identifier element includes one of a mobile number, mobile MAC address, user name, and machine name.

3. The method of claim 2 wherein the step of receiving user requests includes receiving one of a mobile web application message and a SMS or MMS message transmitted on a mobile carrier'"'"'s network or through a cellular service'"'"'s data network.

4. The method of claim 1 wherein the vending machine includes labels located thereon and including information corresponding to one of a product to be vended, a promotion, and the vending machine, wherein the information can be input into the user request.

5. The method of claim 1 wherein the labels can include one of human readable alphanumeric characters, matrix codes, two-dimensional bar codes, and RFIDs.

6. The method of claim 1 further comprising the step of transmitting information corresponding to a product to be vended from the vending machine in response to a user request from a mobile device to the mobile device from which the user request was sent.

7. The method of claim 6 further comprising the step of reserving a product to be vended in the vending machine in response to a user request from a mobile device.

8. The method of claim 7 further comprising the steps of receiving a predetermined code corresponding to the reserved product, and dispensing the reserved product from the vending machine upon.

9. The method of claim 7 further comprising the steps of receiving a request to purchase a product to be vended in the vending machine from a mobile device, confirming payment from the mobile device and assigning a predetermined code to purchased product, wherein the purchased product is held in reserve in the vending machining until dispensed in response to entry of the predetermined code.