Managing quality of service for communication sessions

• US 9,473,363 B2
• Filed: 07/15/2013
• Issued: 10/18/2016
• Est. Priority Date: 07/15/2013
• Status: Active Grant

• Current Assignee: GlobalFoundries, Inc.
• Original Assignee: GlobalFoundries, Inc.
• Inventors: Lyle, Ruthie D., O'Sullivan, Patrick J., Raguillat, Fred, Zimmet, Carol Sue
• Primary Examiner(s): Jaroenchonwanit, Bunjob
• Application Number:
  US13/941,919
• Publication Number:
  US 20150016283A1
• Time in Patent Office: 1,191 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: H04L 41/5025 by proactively reacting to service quality change, e.g. by reconfiguration after service quality degradation or upgrade
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 65/80 Responding to QoS
• CPC Class Codes: H04L 67/1029 using data related to the state of servers by a load balancer

Abstract

A computer-implemented method, computer program product, and computing system is provided for managing quality of service for communication sessions. In an implementation, a method may include monitoring a performance attribute of a computing system hosting a plurality of communication sessions. The method may also include determining that the performance attribute of the computing system exceeds a defined threshold. The method may further include adjusting a characteristic of a communication activity associated with at least one of the plurality of communication sessions to achieve a threshold quality of service associated with one or more of the communication sessions.

Claims

1. A computer-implemented method comprising:

monitoring, by one or more processors, a performance attribute of a computing system hosting a plurality of communication sessions;

determining, by the one or more processors, that the performance attribute of the computing system exceeds a defined threshold, wherein the one or more processors is configured to target at least one of the plurality of communication sessions to adjust a communication activity and to exempt at least one of the plurality of communication sessions from experiencing an adjustment of a communication activity; and

adjusting, by the one or more processors, a characteristic of a communication activity associated with the at least one of the plurality of communication sessions that is targeted to achieve a threshold quality of service associated with one or more of the communication sessions, including exempting the at least one of the plurality of communication sessions that is exempted from experiencing an adjustment, wherein the exempting is based on, at least in part, at least one session attribute, wherein the at least one session attribute includes a number of participants of the at least one of the plurality of communication sessions.

2. The computer-implemented method of claim 1, wherein the performance attribute includes one or more server resources.

3. The computer-implemented method of claim 1, wherein at least a portion of the plurality of communication sessions include electronic meetings.

4. The computer-implemented method of claim 1, wherein the communication activity includes one or more of audio, video, graphical, and text exchange.

5. The computer-implemented method of claim 1, wherein the at least one of the plurality of communication sessions includes one or more select communication sessions.

6. The computer-implemented method of claim 1, further including providing a notification to one or more participants of the at least one of the plurality of communications sessions of the adjusted characteristic of the communication activity.

7. The computer-implemented method of claim 1, further including reevaluating the performance attribute, and readjusting the characteristic of communication activity associated with the at least one of the plurality of communication sessions.

19. The computer-implemented method of claim 1, wherein the exempting at least one of the plurality of communication sessions from experiencing an adjustment is based on, at least in part, a status of a participant.

20. The computer-implemented method of claim 1, wherein the exempting at least one of the plurality of communication sessions from experiencing an adjustment is based on, at least in part, a status of a participant, wherein the status is selected from the group consisting of an executive status, a customer status, a manager status, and a degree of seniority status.

8. A computer program product comprising a non-transitory computer readable medium having a plurality of instructions stored thereon, which, when executed by a processor, configure the processor to perform operations including:

monitoring a performance attribute of a computing system hosting a plurality of communication sessions;

determining that the performance attribute of the computing system exceeds a defined threshold;

targeting at least one of the plurality of communication sessions to adjust a communication activity and performing exempting to exempt at least one of the plurality of communication sessions from experiencing an adjustment of a communication activity; and

adjusting a characteristic of a communication activity associated with the at least one of the plurality of communication sessions that is targeted to achieve a threshold quality of service associated with one or more of the communication sessions, including exempting the at least one of the plurality of communication sessions that is exempted from experiencing an adjustment, wherein the exempting is based on, at least in part, at least one session attribute, wherein the at least one session attribute includes a number of participants of the at least one of the plurality of communication sessions.

9. The computer program product of claim 8, wherein the performance attribute includes one or more server resources.

10. The computer program product of claim 8, wherein at least a portion of the plurality of communication sessions include electronic meetings.

11. The computer program product of claim 8, wherein the communication activity includes one or more of audio, video, graphical, and text exchange.

12. The computer program product of claim 8, wherein the at least one of the plurality of communication sessions includes one or more select communication sessions.

13. The computer program product of claim 8, further including instructions for providing a notification to one or more participants of the at least one of the plurality of communications sessions of the adjusted characteristic of the communication activity.

14. The computer program product of claim 8, further including instructions for reevaluating the performance attribute, and readjusting the characteristic of communication activity associated with the at least one of the plurality of communication sessions.

15. A computing system comprising:

a processor and a memory module coupled with the processor, the processor configured for;

monitoring a performance attribute of a computing system hosting a plurality of communication sessions;

determining that the performance attribute of the computing system exceeds a defined threshold;

targeting at least one of the plurality of communication sessions for adjustment of a communication activity and performing exempting to exempt at least one of the plurality of communication sessions from experiencing an adjustment of a communication activity; and

adjusting a characteristic of a communication activity associated with the at least one of the plurality of communication sessions that is targeted to achieve a threshold quality of service associated with one or more of the communication sessions, including exempting the at least one of the plurality of communication sessions that is exempted from experiencing an adjustment, wherein the exempting is based on, at least in part, at least one session attribute, wherein the at least one session attribute includes a number of participants of the at least one of the plurality of communication sessions.

16. The computing system of claim 15, wherein the performance attribute includes one or more server resources.

17. The computing system of claim 15, wherein the communication activity includes one or more of audio, video, graphical, and text exchange.

18. The computing system of claim 15, wherein the at least one of the plurality of communication sessions includes one or more select communication sessions.