Contact management

• US 9,473,930 B2
• Filed: 06/06/2013
• Issued: 10/18/2016
• Est. Priority Date: 05/26/2009
• Status: Active Grant

• Current Assignee: Sony Corporation (Sony Group Corp.), Sony Pictures Entertainment Incorporated (Sony Group Corp.)
• Original Assignee: Sony Corporation (Sony Group Corp.), Sony Pictures Entertainment Incorporated (Sony Group Corp.)
• Inventors: Lane, Jeffrey, Gueron, Ivan, Singh, Gurvinder, Hilao, Jamie, Mijares, Anna, Subramaniam, Srinivasan
• Primary Examiner(s): DOAN, PHUOC HUU
• Application Number:
  US13/911,960
• Publication Number:
  US 20140057672A1
• Time in Patent Office: 1,230 Days
• Field of Search: 455/550.1, 455/411, 455/76.14, 719/314, 709/203
• US Class Current: 1/1
• CPC Class Codes: H04W 8/18 Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
• CPC Class Codes: H04W 8/205 Transfer to or from user equipment or user record carrier

Abstract

Contact management using a callsheet record, including: enabling a user to make entries and selections to the callsheet record, wherein the entries and selections to the callsheet record creates call scripts and tracks results and status of calls made by the user; and storing the entries and selections made to the callsheet record for future reference and modification.

Claims

1. A contact management method for a computing device using a callsheet record, the method comprising:

enabling a user of the computing device to make entries and selections to the callsheet record within the computing device,

wherein making the entries and selections to the callsheet record generates call scripts and tracks results and status of calls made by the user of the computing device;

sorting the entries to the callsheet record according to priorities of the calls; and

storing the entries and selections made to the callsheet record for future reference and modification.

2. The method of claim 1, wherein the computing device is a mobile device.

3. The method of claim 1, further comprising

sorting the entries to the callsheet record within each priority according to date and time of the calls.

5. The method of claim 3, further comprising

enabling the user of the computing device to retrieve the results and status using the date and time of the calls.

6. The method of claim 1, further comprising:

retrieving the call scripts for an intended recipient; and

placing a phone call to the intended recipient,

wherein the user of the computing device uses the call scripts to converse with the intended recipient.

7. The method of claim 1, further comprising:

retrieving the results and status of the calls made in the past to an intended recipient; and

determining whether to place a phone call, and what to discuss when the phone call is made based on the results and status of the calls made in the past to the intended recipient.

4. The method of clam 3, further comprising

enabling the user of the computing device to retrieve the call scripts for an intended recipient.

8. An information management system for a mobile device, the system comprising:

an interface unit to enable a user of the mobile device to make entries and selections to a callsheet record,

wherein making the entries and selections to the callsheet record generates call scripts and tracks results and status of calls made by the user of the mobile device,

the interface unit configured to sort the entries to the callsheet according to priorities of the calls; and

a storage unit to store the entries and selections made to the callsheet record for future reference and modification.

9. The system of claim 8, wherein the interface unit comprises

an application residing on the mobile device which is executed to enable the user of the mobile device to make the entries and selections.

10. The system of claim 8, further comprising

a processor to retrieve the results and status using date and time of the calls.

13. The system of claim 10, wherein the processor retrieves the results and status of the calls made in the past to an intended recipient.

14. The system of claim 13, wherein the processor determines whether to place a phone call, and what to discuss when the phone call is made based on the results and status of the calls made in the past to the intended recipient.

11. The system of clam 10, wherein the processor retrieves the call scripts for an intended recipient.

12. The system of claim 11, further comprising

a call transmission unit to place a phone call to the intended recipient,

wherein the user of the mobile device uses the call scripts to converse with the intended recipient.

15. A contact management method for a computing device using a callsheet record, the method comprising:

enabling a user of the computing device to make entries and selections to the callsheet record,

wherein making the entries and selections to the callsheet record generates call scripts and tracks results and status of calls made by the user of the computing device;

storing the entries and selections made to the callsheet record for future reference and modification;

retrieving the results and status of the calls made in the past to an intended recipient; and

determining whether to place a phone call, and what to discuss when the phone call is made based on the results and status of the calls made in the past to the intended recipient.

16. A contact management method for a computing device using a callsheet record, the method comprising:

enabling a user of the computing device to make entries and selections to the callsheet record within the computing device, wherein the entries and selections to the callsheet record generates call scripts and tracks results and status of calls made by the user of the computing device;

sorting the entries to the callsheet record according to priorities of the calls;

storing the entries and selections made to the callsheet record for future reference and modification;

retrieving the results and status of the calls made in the past to an intended recipient; and

determining whether to place a phone call, and what to discuss when the phone call is made based on the results and status of the calls made in the past to the intended recipient.

17. An information management system for a mobile device, the system comprising:

an interface unit to enable a user of the mobile device to make entries and selections to a callsheet record, wherein the entries and selections to the callsheet record generates call scripts and tracks results and status of calls made by the user of the mobile device, the interface unit configured to sort the entries to the callsheet according to priorities of the calls;

a storage unit to store the entries and selections made to the callsheet record for future reference and modification; and

a processor to retrieve the results and status using date and time of the calls,

wherein the processor retrieves the results and status of the calls made in the past to an intended recipient,

wherein the processor determines whether to place a phone call, and what to discuss when the phone call is made based on the results and status of the calls made in the past to the intended recipient.