Automated communication line switching for voicemail access

• US 9,485,340 B2
• Filed: 01/12/2015
• Issued: 11/01/2016
• Est. Priority Date: 03/30/2007
• Status: Active Grant

• Current Assignee: Malikie Innovations Limited (Key Patent Innovations Limited)
• Original Assignee: Blackberry Limited
• Inventors: Marui, Keizo, Kuhl, Lawrence Edward, Zinn, Ronald Scotte
• Primary Examiner(s): HTUN, SAN A
• Application Number:
  US14/594,683
• Publication Number:
  US 20150126163A1
• Time in Patent Office: 659 Days
• US Class Current: 1/1
• CPC Class Codes: H04M 1/724 User interfaces specially adapted for cordless or mobile telephones
• CPC Class Codes: H04M 2250/66 user interface aspects for indicating selection options for a communication line
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication

Abstract

A telephone station apparatus that is arranged to operate on two, or more, communication lines, receives an instruction to access a voicemail server. The telephone station apparatus switches from a first communication line to a second communication line and initiates a call to the voicemail server. At the voicemail server, calling line identification allows the voicemail server to present an interface to the voicemail box associated with the second communication line.

Claims

1. A method comprising:

receiving an input at a telephone station apparatus, the input including an instruction to access a voicemail server, the telephone station apparatus providing access to a first communication line and a second communication line, each of the first communication line and the second communication line having voicemail message storage associated therewith at the voicemail server;

responsive to the receiving, the telephone station apparatus pre-selecting, based on a pre-selecting consideration, the second communication line as a default communication line that will be used to call the voicemail server in the absence of receipt of further input;

presenting a user interface dialog allowing selection of a communication line to use to call the voicemail server, the user interface dialog indicating the default communication line;

receiving an indication of selection of the second communication line;

determining that the first communication line is the active communication line;

switching, responsive to the determining, from the first communication line to the second communication line; and

initiating a call, on the second communication line, to the voicemail server.

2. The method of claim 1 further comprising indicating availability of a voicemail message associated with the second communication line at the voicemail server.

3. The method of claim 2 further comprising, before the indicating:

receiving an indication of availability of the voicemail message at the voicemail server; and

performing an analysis of the indication to determine that the voicemail message is associated with the second communication line.

4. The method of claim 2 wherein the indicating comprises presenting an icon on a display of the telephone station apparatus.

5. The method of claim 4 further comprising providing, while presenting the user interface dialog, an indication that the voicemail message is associated with the second communication line.

6. The method of claim 1 wherein the pre-selecting comprises identifying the second communication line as having more voicemail messages waiting than the first communication line.

7. The method of claim 1 wherein the pre-selecting comprises identifying the second communication line as having a voicemail message waiting that is more recent than voicemail message waiting for the first communication line.

8. The method of claim 1 further comprising:

recording that the switching to the second communication line has been performed; and

recording an identity of the first communication line as a formerly active line.

9. The method of claim 8 further comprising:

determining that the call to the voicemail server is complete;

determining that the switching to the second communication line has occurred before the initiating;

determining that the first communication line is the formerly active line; and

switching from the second communication line to the first communication line.

10. A telephone station apparatus comprising:

an input device adapted to receive an input the input including an instruction to access a voicemail server, the telephone station apparatus providing access to a first communication line and a second communication line, each of the first communication line and the second communication line having voicemail message storage associated therewith at the voicemail server;

a processor adapted to;

pre-select, based on pre-selecting consideration, the second communication line as a default communication line that will be used to call the voicemail server in the absence of further user input;

present a user interface dialog allowing selection of a communication line to use to call the voicemail server, the user interface dialog indicating the default communication line;

receive an indication of selection of the second communication line;

determine that the first communication line is the active communication line;

switch, responsive to the determining, from the first communication line to the second communication line; and

arrange initiation of a call, on the second communication line, to the voicemail server.

11. The telephone station apparatus of claim 10 further comprising an output device adapted to indicate availability of a voicemail message associated with the second communication line at the voicemail server.

12. A non-transitory computer readable storage medium containing computer-executable instructions that, when performed by a processor in a telephone station apparatus, cause the processor to:

receive an input at the telephone station apparatus, the input including an instruction to access a voicemail server, the telephone station apparatus providing access to a first communication line and a second communication line, each of the first communication line and the second communication line having voicemail message storage associated therewith at the voicemail server;

pre-select, based on pre-selecting consideration, the second communication line as a default communication line that will be used to call the voicemail server in the absence of further user input;

present a user interface dialog allowing selection of a communication line to use to call the voicemail server, the user interface dialog indicating the default communication line;

receive an indication of selection of the second communication line;

determine that the first communication line is the active communication line;

switch, responsive to the determining, from the first communication line to the second communication line; and

initiate a call, on the second communication line, to the voicemail server.

13. The non-transitory computer readable medium of claim 12 further causing the processor to indicate availability of a voicemail message associated with the second communication line at the voicemail server.