System and method for establishing pre-stored emergency messages

• US 9,491,307 B2
• Filed: 02/24/2009
• Issued: 11/08/2016
• Est. Priority Date: 02/24/2009
• Status: Active Grant

• Current Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Original Assignee: CenturyLink Intellectual Property LLC (Lumen Technologies, Inc.)
• Inventors: Ray, Amar N., Heinz, John M.
• Primary Examiner(s): Nguyen, Duc
• Assistant Examiner(s): BLAIR, KILE O
• Application Number:
  US12/391,503
• Publication Number:
  US 20100215153A1
• Time in Patent Office: 2,814 Days
• Field of Search: 379/37, 379/41, 379/45, 379/51, 455/404.1, 455/521
• US Class Current: 1/1
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 3/5116 for emergency applications

Abstract

A system and method for assisting with calls to public safety answering points may include receiving emergency message data from a user, and, in response to receiving an emergency call request from the user at a telecommunications device, communicating the emergency message data in an audio format to a PSAP.

Claims

1. A system for assisting with calls to public safety answering points (PSAPs), said system comprising:

a network node configured to enable a user to submit emergency message data;

a telecommunications device, including;

a memory;

a transceiver configured to communicate over a telecommunications network; and

a processing unit in communication with said memory and transceiver, and configured to;

in response to receiving the emergency message data in an audio format via the telecommunications network, store the audio emergency message in said memory;

in response to a determination that the telecommunications device is at one or more of a different network or a different geographic location, request, on a periodic basis, an update of the emergency message data from the user;

communicate the stored audio emergency message to a PSAP on a full-duplex, two-way voice communication channel in response to the user requesting that the audio emergency message be communicated to the PSAP; and

maintain said telecommunications device in an off-hook state on the same full-duplex, two-way voice communication channel used to communicate the stored audio emergency message such that an audio connection remains open, in real-time between the user and the PSAP, after communicating the audio emergency message to the PSAP.

2. The system according to claim 1, wherein said network node is configured to present a graphical user interface via a communications network to enable the user to enter the emergency message data.

3. The system according to claim 1, wherein said telecommunications device is maintained in the off-hook state for a period of time.

4. The system according to claim 1, wherein said processing unit is further configured to:

identify an emergency message download code; and

in response to identifying the emergency download code, download the audio emergency message.

5. The system according to claim 1, wherein said telecommunications device further includes a hard-button configured, in response to being selected by the user, to notify said processing unit to initiate communication to the PSAP and communicate the audio emergency message thereto.

6. The system according to claim 1, wherein said telecommunications device includes multiple, selectable soft-buttons each configured to enable the user to select a different audio message to communicate to the PSAP.

7. The system according to claim 1, wherein said network node is further configured to store the message data and, in response to receiving a request from said telecommunications device, communicate the message data in an audio format to the PSAP.

8. The system according to claim 1, wherein said processing unit is further configured to identify an emergency call code entered by the user and, in response, communicate the audio emergency message to the PSAP.

9. A method for assisting with calls to public safety answering points (PSAPs), said system comprising:

receiving emergency message data from a user;

storing the emergency message data in a telecommunications device;

in response to a determination that the telecommunications device is at one or more of a different network or a different geographic location, requesting, on a periodic basis, an update of the emergency message data from the user;

in response to receiving an emergency call request from the user at a telecommunications device, communicating the emergency message data in an audio format to a PSAP on a full-duplex, two-way voice communication channel; and

maintaining an off-hook state on the same full-duplex, two-way voice communication channel used to communicate the stored audio emergency message such that an audio connection remains open, in real-time between the user and the PSAP, after communicating the audio emergency message to the PSAP.

10. The method according to claim 9, further comprising converting the emergency message data into audio message data to produce the audio emergency message.

11. The method according to claim 10, further comprising communicating the audio emergency message to the telecommunications device for storage thereat.

12. The method according to claim 11, further comprising communicating an emergency message download code with the audio emergency message to cause the telecommunications device to store the audio emergency message.

13. The method according to claim 9, further comprising presenting a graphical user interface to the user to enter the emergency message data.

14. The method according to claim 9, further comprising, in response to receiving an emergency call code entered by the user, communicating the audio emergency message to the PSAP.

15. The method according to claim 9, further comprising:

presenting the user of the telecommunications device with a plurality of options to select different audio emergency messages; and

in response to the user selecting one of the options, communicating an associated audio message.

16. A method for assisting with calls to public safety answering points (PSAPs), said method comprising:

providing a user interface to a user of a telecommunications device to enable the user to selectably enter emergency information;

storing the emergency information entered by the user;

in response to a determination that the telecommunications device is at one or more of a different network or a different geographic location, requesting, on a periodic basis, an update of the emergency information from the user;

in response to the user calling a PSAP via the telecommunications device, communicating the stored emergency information in an audio format to the PSAP on a full-duplex, two-way voice communication channel; and

maintaining an off-hook state on the same full-duplex, two-way voice communication channel used to communicate the stored emergency information in audio format such that an audio connection remains open, in real-time between the user and the PSAP, after communicating the stored emergency information in audio format to the PSAP.

17. The method according to claim 16, wherein the user interface is an interactive voice response system configured to collect audio voice signals from the user.