Persistent feeder component for displaying feed items received from information feeds of online social networks

• US 9,495,079 B2
• Filed: 02/25/2013
• Issued: 11/15/2016
• Est. Priority Date: 01/10/2013
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Rajagopal, Vinodh, Ashok, Srinivas
• Primary Examiner(s): Tran, Tuyetlien T
• Assistant Examiner(s): DUCKWORTH, JIANMEI F
• Application Number:
  US13/776,393
• Publication Number:
  US 20140195930A1
• Time in Patent Office: 1,359 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24568 Data stream processing; Continuous queries
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

Disclosed are methods, apparatus, systems, and computer readable storage media for providing a persistent feeder component in a user interface to display in near real-time feed items when received in information feeds of online social networks. The feed items can come from feeds of multiple online social networks to be displayed in a single feeder component, and the feeder component may be configured to display proximate to each feed item a graphical indicator identifying the information feed of the feed item. The feeder component can be displayed in one of multiple display formats. The feeder component may also be configured to track activity on an online social network and display a notification when activity on the online social network has met one or more milestones determined by the user.

Claims

1. A computer implemented method for providing a persistent feeder component in a user interface to display in near real-time feed items when received in feeds of a plurality of social networking systems, the method comprising:

receiving, from a computing device associated with a first user of a first social networking system a request for feed items of one or more of the feeds, the feeds including a first feed associated with the first social networking system having first login credentials and a second feed associated with a second social networking system having second login credentials, the first login credentials being independent from the second login credentials;

identifying one or more of the feed items as having one or more attributes satisfying one or more parameters;

causing display of, on a display of the computing device, in the feeder component in the user interface the identified one or more feed items, the feeder component being configured to persist in the user interface when the user interface changes from a first state in which a first page is displayed to a second state in which a second page is displayed, the feeder component comprising a first publisher configured to publish feed items to the first feed and the feeder component comprising a second publisher configured to publish feed items to the second feed;

determining, using an application programming interface (API), that activity on the second social networking system has a characteristic, including determining that one or more milestones have been met by the activity on the second social networking system, the API being configured to provide activity information corresponding to the activity on the second social networking system, the one or more milestones being specified by an administrator or a second user of the first social networking system; and

causing display of, on the display of the computing device and responsive to determining that the activity on the second social networking system has the characteristic, both;

a visual indicator in association with the feeder component, the visual indicator indicating that the activity on the second social networking system has the characteristic, and

a message in association with the feeder component, the message comprising a recommendation that the first user perform an action in response to the activity on the second social networking system having the characteristic, the action being a task to carry out an operation of business of an enterprise, the first user being an employee of the enterprise.

2. The method of claim 1, the feeder component configured to display no more than a designated number of feed items.

3. The method of claim 1, the feeder component configured to automatically remove feed items after the feed items are displayed in the feeder component for a designated time.

4. The method of claim 1, the feeder component configured to display proximate to each identified feed item a graphical indicator identifying the feed of the respective identified feed item.

5. The method of claim 1, the feed items having respective timestamps, the feeder component configured to display the identified one or more feed items in order of the respective timestamp.

6. The method of claim 1, wherein the second login credentials comprise one or more access tokens from the second social networking system, wherein the one or more access tokens are received in response to valid authentication information being provided to the second social networking system.

7. The method of claim 1, wherein the first page includes a first component configured to display the first feed or the second feed, and the second page includes a second component configured to display a feed different from the feed displayed at the first component.

8. The method of claim 1, the one or more milestones including one or more of:

a number of followers, a number of likes, a number of shares, a number of comments, a number of views, and a number of re-tweets.

9. The method of claim 1, wherein the feed items include one or more of:

a post, a comment, an indication of personal preference, a status update, a user-submitted hyperlink, and an uploaded file.

10. The method of claim 1, wherein the one or more parameters identify one or more of:

a user, a number of users, a role, a title, a group, a record, a field of a record, a record update, a feed, a conversation thread, a feed item, a threshold number of feed items, and a message.

11. The method of claim 1, wherein the one or more parameters identify one or more of:

a keyword, a topic, a phrase, a symbol, an expression, a language, a threshold number of characters, a threshold number of words, a tag, a document, an image file, a video file, an audio file, a type of document, a type of file, a time stamp, and a timeframe.

12. The method of claim 1, wherein user input data determines the one or more parameters.

13. The method of claim 1, wherein the first social networking system defines default data of the one or more parameters.

14. The method of claim 13, the first user having a user privileges level, wherein the default data is selected according to the user privileges level.

15. The method of claim 1, wherein an administrator of the first social networking system determines the one or more parameters.

16. The method of claim 1, further comprising:

providing an instruction to the computing device to display in the feeder component a prompt for user input data in response to an identified feed item;

receiving from the computing device the user input data; and

transmitting the user input data to the social networking system associated with the identified feed item.

17. The method of claim 16, wherein the user input data includes one or more of:

a post, a comment, a like, a dislike, a share, a status update, a user-submitted hyperlink, an image file, a video file, and an audio file.

18. The method of claim 16, the user input data including a positive indication of personal preference, the method further comprising:

adding one or more attributes of the identified feed item to the one or more parameters.

19. The method of claim 16, the user input data including a negative indication of personal preference, the method further comprising:

removing one or more attributes of the identified feed item from the one or more parameters.

20. The method of claim 16, the user input data requesting removal of the identified feed item from the feeder component, the method further comprising:

removing the identified feed item from the feeder component.

21. The method of claim 1, wherein the feeder component is displayed in a format being one of:

an in-page textbox, a minimized indicator, and a window separate from the pages.

22. The method of claim 1, wherein the feeder component is superimposed over a portion of a displayed page.

23. The method of claim 1, the feeder component configured to change color responsive to the data being received at the computing device.

24. The method of claim 1, the feeder component configured to have a display format, the method further comprising:

providing an instruction to the computing device to display in the feeder component a prompt for user input data;

receiving an instruction to change the display format of the feeder component; and

changing the display format of the feeder component according to the instruction.

25. The method of claim 1, the feeder component configured to have an enabled state and a disabled state, the method further comprising:

receiving an instruction to change the state of the feeder component between the enabled and disabled states; and

changing the state of the feeder component according to the instruction.

26. The method of claim 25, wherein the disabled state causes the feeder component to be hidden or reduced in size in the user interface.

27. A system for providing a persistent feeder component in a user interface to display in near real-time feed items when received in feeds of a plurality of social networking systems, the system comprising:

a server system of a database system, the server system comprising one or more hardware processors operable to execute one or more instructions to cause;

processing a request from a computing device associated with a first user of a first social networking system for feed items of one or more of the feeds, the feeds including a first feed associated with the first social networking system having first login credentials and a second feed associated with a second social networking system having second login credentials, the first login credentials being independent from the second login credentials;

identifying one or more of the feed items as having one or more attributes satisfying one or more parameters;

displaying, on a display of the computing device, in the feeder component in the user interface the identified one or more feed items, the feeder component being configured to persist in the user interface when the user interface changes from a first state in which a first page is displayed to a second state in which a second page is displayed, the feeder component comprising a first publisher configured to publish feed items to the first feed and the feeder component comprising a second publisher configured to publish feed items to the second feed;

determining, using an application programming interface (API), that activity on the second social networking system has a characteristic, including determining that one or more milestones have been met by the activity on the second social networking system, the API being configured to provide activity information corresponding to the activity on the second social networking system, the one or more milestones being specified by an administrator or a second user of the first social networking system; and

displaying, on the display of the computing device and responsive to determining that the activity on the second social networking system has the characteristic, both;

a visual indicator in association with the feeder component, the visual indicator indicating that the activity on the second social networking system has the characteristic, and

a message in association with the feeder component, the message comprising a recommendation that the first user perform an action in response to the activity on the second social networking system having the characteristic, the action being a task to carry out an operation of business of an enterprise, the first user being an employee of the enterprise.

28. A non-transitory computer-readable storage medium storing instructions configured to cause a method to be performed for providing a persistent feeder component in a user interface to display in near real-time feed items when received in feeds of a plurality of social networking systems, the method comprising:

processing a request from a computing device associated with a first user of a first social networking system for feed items of one or more of the feeds, the feeds including a first feed associated with the first social networking system having first login credentials and a second feed associated with a second social networking system having second login credentials, the first login credentials being independent from the second login credentials;

identifying one or more of the feed items as having one or more attributes satisfying one or more parameters;

causing display of, on a display of the computing device, in the feeder component in the user interface the identified one or more feed items, the feeder component being configured to persist in the user interface when the user interface changes from a first state in which a first page is displayed to a second state in which a second page is displayed, the feeder component comprising a first publisher configured to publish feed items to the first feed and the feeder component comprising a second publisher configured to publish feed items to the second feed;

determining, using an application programming interface (API), that activity on the second social networking system has a characteristic, including determining that one or more milestones have been met by the activity on the second social networking system, the API being configured to provide activity information corresponding to the activity on the second social networking system, the one or more milestones being specified by an administrator or a second user of the first social networking system; and

causing display of, on the display of the computing device and responsive to determining that the activity on the second social networking system has the characteristic, both;

a visual indicator in association with the feeder component, the visual indicator indicating that the activity on the second social networking system has the characteristic, and

a message in association with the feeder component, the message comprising a recommendation that the first user perform an action in response to the activity on the second social networking system having the characteristic, the action being a task to carry out an operation of business of an enterprise, the first user being an employee of the enterprise.