Using structured communications to quantify social skills

• US 9,501,951 B2
• Filed: 04/07/2015
• Issued: 11/22/2016
• Est. Priority Date: 02/22/2011
• Status: Active Grant

• Current Assignee: Theatro Labs Inc.
• Original Assignee: Theatro Labs Inc.
• Inventors: Russell, Steven Paul, Todd, Christopher N., VanBuskirk, Guy R., Fitzgerald, Partrick, Kumar, Ravi Shankar
• Primary Examiner(s): DOAN, PHUOC HUU
• Application Number:
  US14/680,475
• Publication Number:
  US 20150213382A1
• Time in Patent Office: 595 Days
• Field of Search: 455/412.1, 455/518, 455/127.1, 705/7.42, 705/14.53, 707/687, 370/328
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/0639 Performance analysis of employees; Performance analysis of enterprise or organisation operations
• CPC Class Codes: G06Q 10/06393 Score-carding, benchmarking or key performance indicator [KPI] analysis
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: G09B 19/04 Speaking with audible presentation of the material to be studied G09B5/04
• CPC Class Codes: G09B 5/00 Electrically-operated educational appliances working with questions and answers G09B7/00; simulators G09B9/00; advertising or displaying in general G09F
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services

Abstract

Embodiments for using structured communications to quantify social skills and social behavioral factors. Communications between at least two devices are intercepted and/or relayed by a computer system wherein a portion of the communications correspond to an audible source and wherein the forwarding or processing of communications is based on a combination of historical, contextual and/or commanded information derived from current and past communications by the computer system. Primary statistics are measured based on the communications and contextual information. Secondary statistics are derived related to a user wherein the secondary statistics quantify social skills and behavioral factors of the user in one or more dimensions against one or more profiles or roles.

Claims

1. A method for using an observation platform to measure and quantify social skills, comprising:

collecting, at a computer system, at least a first set of data and a second set of data from at least one device wherein said first set of data comprises information pertaining to geographic locations of said at least one device;

generating, at said computer system, primary statistics and metrics from said first set of data and said second set of data;

generating, by said computer system, secondary statistics related to a user associated with said at least one device to generate an assessment of said user wherein said secondary statistics quantify social behaviors of said user; and

making said assessment available to a third party.

2. The method as recited in claim 1 wherein said second set of data pertains to context data derived from communications between said at least one device and a second device wherein said communications are intercepted at said computer system.

3. The method as recited in claim 2 wherein said communications are relayed from said at least one device to said second device via said computer system.

4. The method as recited in claim 2 wherein a portion of said communications corresponds to an audible source.

5. The method as recited in claim 1 wherein said third party is selected from the group of third parties consisting of a person, a plurality of people, and a relevant computer system.

6. The method as recited in claim 1 wherein said generating said secondary statistics is accomplished using an inference rule with an algorithm to construct a social engagement quotient (SEQ) metric based on data associated with said primary statistics.

7. a) The method as recited in claim 1 wherein said assessment further comprises high order statistics generated through an application of an inference rule to said secondary statistics.

8. The method as recited in claim 1 wherein said assessment is for use by said third party in making decisions regarding appropriate roles for users, performance assessments, and/or for combining groups of users into teams.

9. The method as recited in claim 1 wherein said assessment is for use by one of a related computer system and another non-human device used to signal, control, supervise, quantify, analyze or otherwise utilize the assessment.

10. The method as recited in claim 1 wherein said assessment quantifies metrics that convey an ability and willingness of said user to communicate, educate, or engage with others.

11. The method as recited in claim 1 wherein said assessment is dynamically updated based on new secondary statistics based on new primary statistics.

12. The method as recited in claim 1 wherein said devices and said computer system associated with a hospitality or retail environment.

13. The method as recited in claim 1 wherein said primary statistics are selected from the group of primary statistics consisting of:

engagement time, available times, location maps, talk time, listen time, number of listeners, geographic location of device, locations traversed including speed and direction, length of a communication, under what circumstances, who initiated communications to which groups and individuals, presence information, type of communication, key words, keywords spoken or listened to, tone, emotion, lengths of speeches, lengths of speech segments, what policies are used for the communications, when and where two or more individuals dwell in close proximity to each other or to specific locations, speed of movement and pausing of listening individuals during/after talking or listening, and frequency that listeners delay hearing a message or drop out from what a speaker is saying, and/or promptness of responses to what was heard.

14. The method as recited in claim 1 further comprising:

generating a visual representation based on said assessment that maps information from said assessment geographical or logical maps, graphs or spatial representations.

15. The method as recited in claim 1 wherein said assessment is combined with external statistics selected from the group of external statistics consisting of:

length of employment, languages spoken, job identity, employment hours, location assignments, skills possessed, desired skills, roles, and responsibilities.

16. A non-transitory computer-usable storage medium having instructions embodied therein that when executed cause a computer system to perform a method for using structured communications to quantify social skills, said method comprising:

collecting, at a computer system, at least a first set of data and a second set of data from at least one device wherein said first set of data comprises information pertaining to geographic locations of said at least one device;

generating, at a computer system, primary statistics and metrics from said first set of data and said second set of data;

generating secondary statistics related to a user associated said at least one device to generate an assessment of said user wherein said secondary statistics quantify social behaviors of said user; and

making said assessment available to a third party.

17. The non-transitory computer-usable storage medium as recited in claim 16 wherein said second set of data pertains to context data derived from communications between said at least one device and a second device wherein said method further comprises intercepting said communications at said computer system.

18. The non-transitory computer-usable storage medium as recited in claim 17 wherein said method further comprises relaying said communications from said at least one device to said second device via said computer system.

19. The non -transitory computer-usable storage medium as recited in claim 17 wherein a portion of said communications corresponds to an audible source.

20. A platform for using structured communications to quantify social skills, said platform comprising:

a first device for generating a first set of data comprising information pertaining to geographic locations of said first device and for generating a second set of data; and

a computer system for collecting at least said first set of data and said second set of data from said first device and for generating primary statistics and metrics from said first set of data and said second set of data and further for generating secondary statistics related to a user associated said first device to generate an assessment of said user wherein said secondary statistics quantify social behaviors of said user and further for making said assessment available to a third party.

21. The platform as recited in claim 20 further comprising:

a plurality of devices each for generating said first set of data and for generating said second set of data, said first set of data comprising a constant flow of data pertaining to geographic locations of said plurality of devices; and

wherein said computer system is further for collecting said first set of data and said second set of data from each of said plurality of devices and further for generating secondary statistics related to each user associated with each of said plurality of devices to generate an assessment of said each user wherein said secondary statistics quantify social behaviors of said each user.