System and method for custom chat invitations

• US 9,503,271 B2
• Filed: 03/20/2008
• Issued: 11/22/2016
• Est. Priority Date: 03/20/2007
• Status: Active Grant

• Current Assignee: Oracle OTC Subsidiary LLC (Oracle Corporation)
• Original Assignee: Oracle OTC Subsidiary LLC (Oracle Corporation)
• Inventors: Knoepp, Kevin, Gaffney, Jodi, Carlin, Scott, Brown, John, Gunther, Christopher A.
• Primary Examiner(s): MACILWINEN, JOHN MOORE JAIN
• Application Number:
  US12/077,882
• Publication Number:
  US 20090030981A1
• Time in Patent Office: 3,169 Days
• Field of Search: 709204-205
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 12/1818 Conference organisation arrangements, e.g. handling schedules, setting up parameters needed by nodes to attend a conference, booking network resources, notifying involved parties

Abstract

A method is presented for providing a Customer hosted chat invitation to a browsing user. A service provider provides a Customer with a set of interactive invitation input objects, and the Customer creates and stores a set of customized invitation setup data from interacting with the input objects. The service provider runs custom code to generate, from the set of customized invitation setup data, an invitation program code module characterized by a set of programmatic invitation criteria. The invitation program code module is connected to a web page creating program code that resides on a web server operatively associated with the Customer site so that the browsing user'"'"'s choices can be monitored and stored and, when selected invitation criteria are met by these choices, an invitation event is triggered. System claims to related subject matter are also presented.

Claims

1. A computer implemented method for creating a custom chat invitation for a web site executed on a web site server, the method comprising:

providing at a first server a set of input objects to a user associated with the web site to allow the user to create a customized set of invitation setup data, the set of input objects generating responsive input provided by the user, the customized set of invitation setup data based on the responsive input;

generating at the first server an invitation program code module based on the received customized set of invitation setup data, the invitation setup data comprising conditions and rules that define how a user'"'"'s browsing behavior, while interacting with the web site, will dynamically generate the chat invitation on the web site while the web site is displayed on a client computer, the dynamic generation comprising dynamically inserting a link on the web site in response to the browsing behavior; and

transmitting the invitation program code module to the web site server, wherein the web site server is a different server than the first server, and the web site server hosts the web site comprising web pages that is displayed on the client computer;

wherein the invitation program code module is adapted to be integrated with the web site and generates the custom chat invitation on the web site including the conditions and rules, before a chat is initiated by an end user at the client computer, and the invitation program code module is hosted by the web site server and is interactively connected to the code that generates the web pages.

2. The method of claim 1, wherein the providing at the first server comprises providing a plurality of input forms for interaction with the user.

3. The method of claim 1, wherein the invitation setup data comprises a selection of the types of tracking data that will be collected in conjunction with the chat invitation, wherein the invitation program code module generates the tracking data in response to user interactions with custom chat invitations generated on the web site.

4. The method of claim 1, wherein the invitation setup data comprises how the chat invitation will be programmatically generated.

5. The method of claim 1, wherein the custom chat invitation comprises an offer of a printable coupon for an item being viewed.

6. The method of claim 1 further comprising:

collecting and storing web page browsing data for a browsing user on a data storage medium;

programmatically evaluating the browsing user web page browsing data according to the set of invitation criteria within the invitation program code module; and

triggering an invitation event when the evaluated browsing user data meets a selected subset of the set of invitation criteria of the invitation program code module.

7. The method of claim 6 further comprising:

storing invitation event tracking data on the data storage medium; and

reporting the invitation event tracking data to the user.

8. A system for creating a custom chat invitation for a web site having executed on a web site server, comprising:

a processor;

a computer readable medium coupled to the processor that includes instructions that cause the processor to implement the functionality of;

providing at a first server a set of input objects to a user associated with the web site to allow the user to create a customized set of invitation setup data, the set of input objects generating responsive input provided by the user, the customized set of invitation setup data based on the responsive input;

generating at the first server an invitation program code module based on the received customized set of invitation setup data, the invitation setup data comprising conditions and rules that define how a user'"'"'s browsing behavior, while interacting with the web site, will dynamically generate the chat invitation on the web site while the web site is displayed on a client computer, the dynamic generation comprising dynamically inserting a link on the web site in response to the browsing behavior; and

transmitting the invitation program code module to the web site server, wherein the web site server is a different server than the first server, and the web site server hosts the web site comprising web pages that is displayed on the client computer;

wherein the invitation program code module is adapted to be integrated with the web site and generates the custom chat invitation on the web site including the conditions and rules, before a chat is initiated by an end user at the client computer, and the invitation program code module is hosted by the web site server and is interactively connected to the code that generates the web pages.

9. The system of claim 8, wherein the providing at the first server comprises providing a plurality of input forms for interaction with the user.

10. A system of claim 8, wherein the invitation setup data comprises a selection of the types of tracking data that will be collected in conjunction with the chat invitation, wherein the invitation program code module generates the tracking data in response to user interactions with custom chat invitations generated on the web site.

11. A non-transitory computer readable medium having instructions stored thereon that, when executed by a processor, causes the processor to create a custom chat invitation for a web site and executed on a web site server, the creating comprising:

providing at a first server a set of input objects to a user associated with the web site to allow the user to create a customized set of invitation setup data, the set of input objects generating responsive input provided by the user, the customized set of invitation setup data based on the responsive input;

generating at the first server an invitation program code module based on the received customized set of invitation setup data, the invitation setup data comprising conditions and rules that define how a user'"'"'s browsing behavior, while interacting with the web site, will dynamically generate the chat invitation on the web site while the web site is displayed on a client computer, the dynamic generation comprising dynamically inserting a link on the web site in response to the browsing behavior; and

transmitting the invitation program code module to the web site server, wherein the web site server is a different server than the first server, and the web site server hosts the web site comprising web pages that is displayed on the client computer;

wherein the invitation program code module is adapted to be integrated with the web site including the conditions and rules to generate the custom chat invitation on the web site, before a chat is initiated by an end user at the client computer, and the invitation program code module is hosted by the web site server and is interactively connected to the code that generates the web pages.

12. The computer readable medium of claim 11 wherein the invitation setup data comprises conditions and rules that will trigger the chat invitation.

13. The computer readable medium of claim 11 wherein the invitation setup data comprises a selection of the types of tracking data that will be collected in conjunction with the chat invitation, wherein the invitation program code module generates the tracking data in response to user interactions with custom chat invitations generated on the web site.

14. The computer readable medium of claim 11, wherein the custom chat invitation comprises an offer of a printable coupon for an item being viewed.

15. The computer readable medium of claim 11, further comprising:

collecting and storing web page browsing data on data storage medium;

evaluating the web page browsing data according to the set of

invitation criteria within the invitation program code module; and

triggering an invitation event when a selected subset of the invitation criteria are met.

16. The computer readable medium of claim 15 further comprising:

storing tracking data for an invitation event on data storage medium; and

reporting the invitation event tracking data to the user.