Computer implemented methods and apparatus for automatically following entities in an online social network

• US 9,503,535 B2
• Filed: 02/14/2013
• Issued: 11/22/2016
• Est. Priority Date: 03/06/2012
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Desai, Sachin
• Primary Examiner(s): Chan, Wing F
• Assistant Examiner(s): MANIWANG, JOSEPH R
• Application Number:
  US13/767,666
• Publication Number:
  US 20130238706A1
• Time in Patent Office: 1,377 Days
• Field of Search: 709/204, 709/207
• US Class Current: 1/1
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/029 Location-based management or tracking services

Abstract

Disclosed are methods, apparatus, systems, and computer readable storage media for causing an entity to automatically follow other entities in an online social network. Location information of an entity can be received, and an automatic follow rule applicable to the entity can be determined. The automatic follow rule may cause the entity to follow other entities when one or more conditions including a designated spatial proximity of the entity to the other entities is satisfied. When it is determined that one or more conditions is satisfied, data associated with the entity can be updated to indicate that the first entity follows the other entities. In some implementations, when the entity is associated with a temporal follow status and a trigger event specified by the automatic follow rule is satisfied, data associated with the entity can be updated to indicate that the entity does not follow the other entities.

Claims

1. A method for causing a user of an online social network implemented on behalf of an enterprise using a database system to automatically follow records in the online social network, the method comprising:

receiving, at the database system, location data identifying a location of the user, the user having a user profile in the online social network;

determining, using the database system, that an automatic follow rule is applicable to the user, the automatic follow rule causing the user to begin following a record when one or more conditions including a designated spatial proximity of the user to a business or organization associated with the record is satisfied, the record being an identifiable one of a plurality of customer relationship management (CRM) records stored in a database of the database system, the following causing feed items associated with the record to be shared with the user via one or more feeds of the online social network, the feed items being stored in a database of the database system, the sharing causing the feed items to be displayed in a presentation of a record feed on a display of a device associated with the user, the record feed being dedicated to the record;

determining, in accordance with the automatic follow rule, that the one or more conditions are satisfied including that the user is within the designated spatial proximity to the business or organization associated with the record;

updating one or more data objects in the database system to indicate that the user follows the record in response to the determination that the one or more conditions are satisfied;

determining that a first time range defined by the automatic follow rule to follow the record is exceeded, the first time range being an amount of time that the user is not within the designated spatial proximity of the business or organization; and

updating, responsive to determining that the first time range defined by the automatic follow rule is exceeded, the one or more data objects in the database system to indicate that the user does not follow the record.

2. The method recited in claim 1, the method further comprising:

generating a message prompting the user for an input indicating whether the user wishes to follow the record in response to the determination that the one or more conditions are satisfied; and

providing the message for presentation on the display of the device associated with the user.

3. The method recited in claim 1, wherein the one or more data objects in the database system are updated without regard to user input data.

4. The method recited in claim 1, the method further comprising:

generating a notice informing the business or organization associated with the record that the user follows the record; and

providing the notice for presentation on a display of a device associated with the record.

5. The method recited in claim 1, wherein the location information includes one or more of:

longitude and latitude information of a device associated with the user, wireless fidelity (WIFI) access point information of the device associated with the user, signal strength of the device associated with the user, magnetic field information of the device associated with the user, and a location identified in the user profile.

6. The method recited in claim 1, wherein the automatic follow rule designates the spatial proximity as one of:

a distance between the user and the business or organization associated with the record, a geographical radius measured from a position associated with the user, and one or more designated geographic areas.

7. The method recited in claim 1, the method further comprising:

determining, in accordance with the automatic follow rule, one or more feed items associated with the record for inclusion in the record feed; and

providing the determined one or more feed items for presentation on the display of the device associated with the user.

8. The method recited in claim 7, wherein determining, in accordance with the automatic follow rule, the one or more feed items associated with the record for inclusion in the record feed includes:

determining the one or more feed items based on a type of information accessible by the user as specified by the automatic follow rule, wherein the type of information includes one or more of;

a record update, a post, a comment, an indication of personal preference, a status update, a link to a web page, a file type, image data, audio data, and video data.

9. The method recited in claim 7, wherein determining, in accordance with the automatic follow rule, the one or more feed items associated with the record for inclusion in the record feed includes:

determining the one or more feed items based on preference information of the user.

10. The method recited in claim 7, wherein determining, in accordance with the automatic follow rule, the one or more feed items associated with the record includes:

determining that the record is associated with a further automatic follow rule; and

selecting, based on a ranking, one of the automatic follow rules to apply to determine feed items for inclusion in the record feed.

11. The method recited in claim 1, the method further comprising:

determining that the user is associated with a temporal follow status indicating that the user will follow the record until a trigger event specified by the automatic follow rule is satisfied;

determining, in accordance with the automatic follow rule, that the trigger event is satisfied; and

updating the one or more data objects in the database system to indicate that the user does not follow the record in response to the determination that the trigger event is satisfied, thereby causing the user to not have access to the one or more feed items associated with the record.

12. The method recited in claim 11, wherein determining that the trigger event is satisfied includes one or more of:

determining that a location of the user exceeds the designated spatial proximity with respect to the business or organization associated with the record;

and

determining that the user is permitted to follow the record when it is determined that the automatic follow rule is updated.

13. The method of claim 1, wherein determining that the one or more conditions are satisfied is based on a position of the user in an organizational hierarchy of a further business or organization.

14. One or more computing devices for causing a user of an online social network implemented on behalf of an enterprise using a database system to automatically follow records in the online social network, the one or more computing devices comprising:

one or more memories storing instructions, and

one or more processors operable to execute the instructions to cause a database system to;

process, at the database system, location data identifying a location of the user, the user having a user profile in the online social network;

determine, using the database system, that an automatic follow rule is applicable to the user, the automatic follow rule causing the user to begin following a record when one or more conditions including a designated spatial proximity of the user to a business or organization associated with the record is satisfied, the record being an identifiable one of a plurality of customer relationship management (CRM) records stored in a database of the database system, the following causing feed items associated with the record to be shared with the user via one or more feeds of the online social network, the feed items being stored in a database of the database system, the sharing causing the feed items to be displayed in a presentation of a record feed on a display of a device associated with the user, the record feed being dedicated to the record;

determine, in accordance with the automatic follow rule, that the one or more conditions are satisfied including that the user is within the designated spatial proximity to the business or organization associated with the record;

update one or more data objects in the database system to indicate that the user follows the record in response to the determination that the one or more conditions are satisfied;

determine that a first time range defined by the automatic follow rule to follow the record is exceeded, the first time range being an amount of time that the user is not within the designated spatial proximity of the business or organization; and

update, responsive to determining that the first time range defined by the automatic follow rule is exceeded, the one or more data objects in the database system to indicate that the user does not follow the record.

15. The one or more computing devices of claim 14, wherein the automatic follow rule designates the spatial proximity as one of:

a distance between the user and the business or organization associated with the record, a geographical radius measured from a position associated with the user, and one or more designated geographic areas.

16. The one or more computing devices of claim 14, wherein the one or more processors are further operable to execute the instructions to cause the database system to:

determine that the user is associated with a temporal follow status indicating that the user will follow the record until a trigger event specified by the automatic follow rule is satisfied,

determine, in accordance with the automatic follow rule, that the trigger event is satisfied, and

update the one or more data objects in the database system to indicate that the user does not follow the record in response to the determination that the trigger event is satisfied, thereby causing the user to not have access to the one or more feed items associated with the record.

17. The one or more computing devices of claim 16, wherein determining that the trigger event is satisfied includes one or more of:

determining that a location of the user exceeds the designated spatial proximity with respect to the business or organization associated with the record,

and

determining that the user is permitted to follow the record when it is determined that the automatic follow rule is updated.

18. A computer program product comprising program code to be executed by at least one processor when retrieved from a non-transitory computer-readable storage medium, the program code comprising instructions configured to cause a method to be performed for causing a user of an online social network implemented on behalf of an enterprise using a database system to automatically follow records in the online social network, the method comprising:

receiving, at the database system, location data identifying a location of the user, the user having a user profile in the online social network;

determining, using the database system, that an automatic follow rule is applicable to the user, the automatic follow rule causing the user to begin following a record when one or more conditions including a designated spatial proximity of the user to a business or organization associated with the record is satisfied, the record being an identifiable one of a plurality of customer relationship management (CRM) records stored in a database of the database system, the following causing feed items associated with the record to be shared with the user via one or more feeds of the online social network, the feed items being stored in a database of the database system, the sharing causing the feed items to be displayed in a presentation of a record feed on a display of a device associated with the user, the record feed being dedicated to the record;

determining, in accordance with the automatic follow rule, that the one or more conditions are satisfied including that the user is within the designated spatial proximity to the business or organization associated with the record;

updating one or more data objects in the database system to indicate that the user follows the record in response to the determination that the one or more conditions are satisfied

determining that a first time range defined by the automatic follow rule to follow the record is exceeded, the first time range being an amount of time that the user is not within the designated spatial proximity of the business or organization; and

updating, responsive to determining that the first time range defined by the automatic follow rule is exceeded, the one or more data objects in the database system to indicate that the user does not follow the record.

19. The computer program product of claim of 18, the method further comprising:

determining, in accordance with the automatic follow rule, one or more feed items associated with the record for inclusion in the record feed; and

providing the determined one or more feed items for presentation on the display of the device associated with the user.

20. The computer program product of claim of 19, wherein determining, in accordance with the automatic follow rule, the one or more feed items associated with the record includes:

determining that the record is associated with a further automatic follow rule; and

selecting, based on a ranking, one of the automatic follow rules to apply to determine feed items for inclusion in the record feed.