Systems and methods for providing notifications in a communications system

• US 9,503,871 B2
• Filed: 11/14/2014
• Issued: 11/22/2016
• Est. Priority Date: 11/18/2013
• Status: Active Grant

• Current Assignee: Mastercard International Incorporated (MasterCard Incorporated)
• Original Assignee: Mastercard International Incorporated (MasterCard Incorporated)
• Inventors: Lawless, Paul
• Primary Examiner(s): PATEL, MAHENDRA R
• Application Number:
  US14/542,204
• Publication Number:
  US 20150141063A1
• Time in Patent Office: 739 Days
• Field of Search: 455/466, 455/56.5, 455/445, 455/552.1, 709/227, 370/389, 370/328, 370/352
• US Class Current: 1/1
• CPC Class Codes: H04L 1/08 by repeating transmission, e.g. Verdan system H04L1/1858 and H04L1/189 take precedence
• CPC Class Codes: H04L 1/16 in which the return channel carries supervisory signals, e.g. repetition request signals
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
• CPC Class Codes: H04W 88/06 adapted for operation in multiple networks or having at least two operational modes, e.g. multi-mode terminals

Abstract

The present disclosure relates to systems and methods for providing notifications in a communication system. In connection therewith, a first communication is transmitted, by a processor, in accordance with a first communication scheme that defines a first communication service by which the first communication is to be transmitted and a first user device to which the first communication is to be transmitted. The processor estimates whether the first communication was received by the first user device. Responsive to estimating that the first communication was not received by the first user device, the processor operates to determine a further communication scheme, different to the first communication scheme, that defines a further communication service by which a further communication is to be transmitted and a further user device to which the further communication is to be transmitted, and operates to transmit the further communication in accordance with the further communication scheme.

Claims

1. A method of transmitting a communication to a user, the method comprising:

(a) determining, by a processor, a first communication scheme from a potential set of communication schemes;

(b) transmitting, by the processor, a first communication in accordance with the first communication scheme, the first communication scheme defining a first communication service by which the first communication is to be transmitted and a first user device to which the first communication is to be transmitted;

(c) determining, by the processor, whether an acknowledgment response has been received from the first user device within a predefined period from transmission of the first communication; and

responsive to determining that the first communication was not received by the first user device;

(d) determining, by the processor, a further communication scheme different from the first communication scheme, the further communication scheme defining a further communication service by which a further communication is to be transmitted and a further user device to which the further communication is to be transmitted; and

(e) transmitting, by the processor, the further communication in accordance with the further communication scheme;

wherein the potential set of communication schemes is based on one or more of;

a location of at least one of the first user device and the further user device; and

an application being executed on the first user device and/or the further user device.

2. The method of claim 1, wherein the further user device is physically different from the first user device.

3. The method of claim 1, further comprising:

determining, by the processor, whether the further communication is received by the further user device, and responsive to determining that the further communication was not received by the further user device;

repeating steps (d) and (e).

4. The method of claim 3, wherein repeating steps (d) and (e) comprises repeating steps (d) and (e) until one or more of the following conditions has been met:

no further communication scheme is determined at step (d);

a predefined period of time has expired since transmission of the first communication; and

steps (d) and (e) have been performed a predefined number of times.

5. The method of claim 1, wherein prior to performing steps (a) to (e), the method comprises:

receiving a list of preferred communication schemes from a device associated with the user;

storing the received list of communication schemes in association with an identifier of the user; and

determining the potential set of communication schemes based, at least in part, on the received list of preferred communication schemes;

wherein at step (d) the further communication scheme is determined from the potential set of communication schemes.

6. The method of claim 5, wherein the received list of preferred communication schemes has an associated list order and wherein the further communication scheme is determined in accordance with the list order.

7. The method of claim 1, wherein the first and/or further communication is associated with the application being executed on at least one of the first user device and the further user device.

8. The method of claim 7, wherein the first and/or further communication comprises information received from a remote server associated with the application being executed on the at least one user device.

9. The method of claim 1, wherein the set of potential communication schemes comprises two or more communication schemes each of which defines a respective communication service from the group of:

transmission of data using Short Message Service (SMS);

initiation of an audio transmission via a Public Switched Telephone Network (PSTN) and/or a Private Branch Exchange (PBX) to the user device;

transmission of data using SMTP or TCP/IP protocol;

transmission of an application notification; and

transmission of data using Bluetooth™

.

21. The method of claim 1, wherein the potential set of communication schemes is based on the location of at least one of the first user device and the further user device.

10. A notification engine for transmitting a communication to a user, the notification engine comprising at least one processor configured to:

(a) determine a first communication scheme from a potential set of communication schemes;

(b) transmit a first communication in accordance with the first communication scheme, the first communication scheme defining a first communication service by which the first communication is to be transmitted and a first user device to which the first communication is to be transmitted;

(c) determine whether an acknowledgement response has been received from the first user device within a predefined period from transmission of the first communication and,

responsive to determining that an acknowledgement receipt has not been received from the first user device;

(d) determine a further communication scheme different to the first communication scheme, the further communication scheme defining a further communication service by which a further communication is to be transmitted and a further user device to which the further communication is to be transmitted; and

(e) transmit a further communication in accordance with the further communication scheme;

wherein the potential set of communication schemes is based on one or more of;

a location of at least one of the first user device and the further user device; and

an application being executed on the first user device and/or the further user device.

11. The notification engine of claim 10, wherein the at least one processor is configured to determine whether the communication is received by the first user device by:

determining whether an acknowledgment response has been received from the first user device within the predefined period from transmission of the first communication.

12. The notification engine of claim 10, wherein the at least one processor is further configured to:

determine whether the further communication is received by the further user device, and responsive to determining that the further communication was not received by the further user device to;

repeat steps (d) and (e), until the at least one processor determines that one or more of the following conditions has been met;

no further communication scheme is determined at step (d);

a predefined period of time has expired since transmission of the further communication; and

steps (d) and (e) have been performed a predefined number of times.

13. The notification engine of claim 10, wherein prior to performing steps (a) to (e), the at least one processor is configured to:

receive a list of preferred communication schemes from a device associated with the user;

store the received list of communication schemes in association with an identifier of the user; and

determine the potential set of communication schemes based, at least in part, on the received list of preferred communication schemes;

wherein at step (d) the further communication scheme is determined from the potential set of communication schemes.

14. The notification engine of claim 13, wherein the received list of preferred communication schemes has an associated list order and wherein the at least one processor is configured to determine the further communication scheme in accordance with the list order.

15. The notification engine of claim 10, wherein the first and/or further communication is associated with the application being executed on at least one of the first user device and the further user device.

16. The notification engine of claim 15, wherein the first and/or further communication comprises information received from a remote server associated with the application being executed on the at least one of the first user device and the further user device.

17. The notification engine of claim 10, wherein the set of potential communication schemes comprises two or more communication schemes each defining a respective communication service from the group of:

transmission of data using Short Message Service (SMS);

initiation of an audio transmission via a Public Switched Telephone Network (PSTN) and/or a Private Branch Exchange (PBX) to the user device;

transmission of data using SMTP or TCP/IP protocol;

transmission of an application notification; and

transmission of data using Bluetooth™

.

18. A non-transitory computer readable storage medium comprising instructions which, when executed, cause at least one processor to:

(a) determine a first communication scheme from a potential set of communication schemes;

(b) transmit a first communication in accordance with the first communication scheme, the first communication scheme defining a first communication service by which the first communication is to be transmitted and a first user device to which the first communication is to be transmitted;

(c) determine whether an acknowledgement response has been received from the first user device within a predefined period from transmission of the first communication and, responsive to determining that the first communication was not received by the first user device;

(d) determine a further communication scheme different to the first communication scheme, the further communication scheme defining a further communication service by which a further communication is to be transmitted and a further user device to which the further communication is to be transmitted; and

(e) transmit a further communication in accordance with the further communication scheme;

wherein the potential set of communication schemes is based on one or more of;

a location of at least one of the first user device and the further user device; and

an application being executed on the first user device and/or the further user device.

19. The non-transitory computer readable medium of claim 18, wherein the first and/or further communication is associated with the application being executed on at least one of the first user device and the further user device.

20. The non-transitory computer readable medium of claim 18, wherein the instructions, when executed by the at least one processor, further cause the at least one processor to:

determine whether the further communication is received by the further user device; and

responsive to determining that the further communication was not received by the further user device;

repeat (d) and (e) until one or more of the following conditions has been met;

no further communication scheme is determined at (d);

a predefined period of time has expired since transmission of the further communication; and

(d) and (e) have been performed a predefined number of times.