Method and apparatus for proactive notifications based on the location of a user

• US 9,519,903 B2
• Filed: 08/22/2013
• Issued: 12/13/2016
• Est. Priority Date: 08/29/2012
• Status: Active Grant

• Current Assignee: [24]7.ai, Inc.
• Original Assignee: 24/7 Customer Incorporated
• Inventors: Mitra, A. Kranthi, Arjunan, Santhosh Kumar, Kannan, Pallipuram V.
• Primary Examiner(s): Robinson, Kito R
• Application Number:
  US13/973,776
• Publication Number:
  US 20140067649A1
• Time in Patent Office: 1,209 Days
• Field of Search: 705/38
• US Class Current: 1/1
• CPC Class Codes: G01C 21/3415 Dynamic re-routing, e.g. recalculating the route when the user deviates from calculated route or after detecting real-time traffic data or accidents
• CPC Class Codes: G01C 21/3691 Retrieval, searching and output of information related to real-time traffic, weather, or environmental conditions arrangements for giving variable traffic instructions G08G1/09
• CPC Class Codes: G06F 21/554 involving event detection and direct action
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: G06Q 20/40145 Biometric identity checks
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: H04L 2463/102 applying security measure for e-commerce
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/53 using third party service providers
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/027 using movement velocity, acceleration information
• CPC Class Codes: H04W 4/20 Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel

Abstract

The location of a user is obtained and, based on the location of the user and services available to, or requested by the user, a notification handler sends appropriate notifications to the user.

Claims

1. A computer implemented method for effecting an autonomous, location-based action vis a vis an individual, comprising:

detecting, by a computing system, an individual'"'"'s location with a device associated with said individual and without any interaction on the part of said individual with said device at a time of performing said detecting; and

when said individual'"'"'s location is determined to be coincident with or proximate to a location for which an action is to be triggered upon detection of said individual being coincident with or proximate to said location, causing the computing system to automatically take at least one action and one further action relative to said individual via said device;

wherein said action comprises automatically modifying said device settings in a manner predetermined by said individual when the location of said individual is determined to be outside of an operation range of said individual'"'"'s home network;

wherein said further action comprises any of;

retrieving a credit limit of the said individual that is set by the individual for the location;

determining that the credit limit is exceeded at a transaction location, and the location of said device is coincident with said transaction location;

sending a notification requesting approval for an increase in said credit limit to the device;

receiving a response to the notification from the device, the response including an approval or a rejection for the increase in said credit limit; and

adjusting, based on the response, any of said individual'"'"'s credit and device settings as required by local law or practice upon detecting travel by said individual to a different region or country.

2. The method of claim 1, further comprising:

based on a current location of said individual, said action comprising at least sending at least one notification to said individual, which notification is received at said device.

3. The method of claim 1, further comprising:

providing a communication network for exchanging location information and actions between said device and a notification handler.

4. The method of claim 3, wherein said communication network comprises a cellular-based communication network.

5. The method of claim 1 wherein said device comprises any of a mobile phone, a handheld device, a tablet, and a computer.

6. The method of claim 1, further comprising:

detecting said individual'"'"'s location using any of a global positioning system (GPS) and a triangulation system.

7. The method of claim 1, further comprising:

providing a notification handler for setting and automatically providing at least one notification to said individual.

8. The method of claim 7, further comprising:

an external authority sending instructions to said notification handler;

responsive thereto, said notification handler sending at least one notification to said individual when said individual'"'"'s location coincides with, or is proximate to, a location that is relevant to said instructions.

9. The method of claim 8, wherein said external authority comprises any of a government agency and a police organization.

10. The method of claim 8, wherein said instructions comprise public service notifications.

11. The method of claim 7, further comprising:

said notification handler determining that a current location of said individual is along a route that is currently subject a traffic block; and

said notification handler sending a notification to said individual warning of said traffic block and, optionally, advising said individual with regard to an alternate route.

12. The method of claim 1, further comprising:

providing a user interface associated with said device, said user interface providing a facility with which said individual sets at least one action and at least one trigger for said action.

13. The method of claim 1, further comprising:

said action comprising sending an alert to said individual when the location of a financial transaction related to said individual is performed at a location that does not coincide with a current location of said individual.

14. The method of claim 1, further comprising:

determining a present status of travel of said individual based upon a current location of said individual relative to one or more time limited travel arrangements made by said individual; and

said action comprising automatically sending at least one notification to said individual when it is determined that said individual may miss one or more time limited travel arrangements.

15. The method of claim 7, further comprising:

configuring said notification handler to provide a control engine, a monitoring module, a user interface, a communication interface, and a database;

said monitoring module obtaining the location of said individual from said device via said communication interface and informing said control engine of a current location of said individual;

said control engine checking for notifications that are to be sent to said individual based on the current location of said individual and notification settings, as set by any of said individual and any other agency with said user interface, said control engine accessing said notification settings from said database and sending at least one notification to said individual via said communication interface.

16. The method of claim 1, further comprising:

providing a user interface for setting said at least one action, a format for said at least one action, and conditions for taking said at least one action.

17. The method of claim 7, further comprising:

implementing said notification handler in an application that is present in said device;

said individual using said application for configuring notifications and associated settings; and

said application automatically informing said individual of said notifications, depending upon any of a configuration set by said individual and conditions detected by said application relative to said individual'"'"'s location.

18. The method of claim 1, further comprising:

said action comprising implementing any of a fraud alert, a fraud prevention method, and a fraud resolution method based upon said individual'"'"'s location.

19. The method of claim 18, further comprising:

said action comprising requesting and capturing biometric data from said individual; and

combining information concerning said individual'"'"'s current location with said biometric data to authenticate a transaction.

20. The method of claim 1, further comprising:

determining when said individual'"'"'s location, based upon said device location, is coincident with a detected transaction location; and

said action comprising triggering any of a notification, alert, and SMS request for further authentication of said individual.

21. The method of claim 1, further comprising:

determining when said individual'"'"'s location, based upon said device location, is coincident with a detected transaction location; and

said action comprising triggering any of an alert and notification when a plurality of transactions are clustered in real time based on location if the density of said transactions exceeds a predetermined threshold for said individual'"'"'s determined location.

22. The method of claim 1, further comprising:

said action comprising automatically providing any of notifications, alerts, and SMS messages to said individual to assist said individual in changing said device settings as required by local law or practice.

23. The method of claim 1, further comprising:

said action comprising automatically synchronizing current status of said individual'"'"'s travel with said individual'"'"'s existing reservations.

24. The method of claim 1, further comprising:

said action comprising enhancing any of outbound calls, notifications, and alerts based on a combination of said individual'"'"'s location, movement, and time information.

25. An apparatus for effecting an autonomous, location-based action vis a vis an individual, comprising:

a processor configured for detecting an individual'"'"'s location with a device associated with said individual and without any interaction on the part of said individual with said device at a time of performing said detecting;

said processor configured for determining said individual'"'"'s location to be coincident with or proximate to a location for which an action is to be triggered upon detection of said individual being coincident with or proximate to said location; and

said processor configured for automatically taking at least one action and one further action relative to said individual via said device;

wherein said action comprises automatically modifying said device settings in a manner predetermined by said individual when the location of said individual is determined to be outside of an operating range of said individual'"'"'s home network;

wherein said further action comprises any of;

retrieving a credit limit of the said individual that is set by the individual for the location;

determining that the credit limit is exceeded at a transaction location, and the location of said device is coincident with said transaction location;

sending a notification requesting approval for an increase in said credit limit to the device;

receiving a response to the notification from the device, the response including an approval or a rejection for the increase in said credit limit; and

adjusting, based on the response, any of said individual'"'"'s credit and device settings as required by local law or practice upon detecting travel by said individual to a different region or country.

26. The apparatus of claim 25, said processor comprising:

a notification handler comprising a control engine, a monitoring module, a user interface, a communication interface, and a database;

said monitoring module configured for obtaining the location of said individual from said device via said communication interface and for informing said control engine of a current location of said individual;

said control engine configured for checking for notifications that are to be sent to said individual based on the current location of said individual and notification settings, as set by any of said individual and any other agency with said user interface;

said control engine configured for accessing said notification settings from said database; and

said control engine configured for sending at least one notification to said individual via said communication interface.

27. An apparatus for effecting an autonomous, location-based action vis a vis an individual, comprising:

a processor configured for detecting an individual'"'"'s location with a device associated with said individual and without any interaction on the part of said individual with said device at a time of performing said detecting;

said processor configured for determining said individual'"'"'s location to be coincident with or proximate to a location for which an action is to be triggered upon detection of said individual being coincident with or proximate to said location;

said processor configured for automatically taking at least one action and one further action relative to said individual via said device;

wherein said action comprises automatically modifying said device settings in a manner predetermined by said individual when the location of said individual is determined to be outside of an operating range of said individual'"'"'s home network;

wherein said further action comprises any of;

retrieving a credit limit of the said individual that is set by the individual for the location;

determining that the credit limit is exceeded at a transaction location, and the location of said device is coincident with said transaction location;

sending a notification requesting approval for an increase in said credit limit to the device;

receiving a response to the notification from the device, the response including an approval or a rejection for the increase in said credit limit; and

adjusting any of said individual'"'"'s credit and device settings as required by local law or practice upon detecting travel by said individual to a different region or country.

28. The apparatus of claim 27, wherein said action comprises requesting and capturing biometric data from said individual;

and

combining information concerning said individual'"'"'s current location with said biometric data to authenticate a transaction.

29. The apparatus of claim 27, wherein said action comprises triggering any of a notification, alert, and SMS request for further authentication of said individual when said individual'"'"'s location, based upon said device location, is coincident with a detected transaction location.

30. The apparatus of claim 27, wherein said action comprises triggering any of an alert and notification when a plurality of transactions are clustered in real time based on location if the density of said transactions exceeds a predetermined threshold for said individual'"'"'s determined location when said individual'"'"'s location, based upon said device location, is coincident with a detected transaction location.

31. The apparatus of claim 27, wherein said action further comprises any of:

a fraud alert, a fraud prevention method, and a fraud resolution method based upon said individual'"'"'s location.