Method of and device for service monitoring and service monitoring management
First Claim
1. A method of service monitoring, comprising the steps of:
- receiving a service monitoring request to perform servicemonitoring of at least one service, and of at least one sub-service associated with the service, in a terminal, wherein for the or each service to be monitored the method comprises the steps of;
monitoring terminal operational information;
recording at least one value for at least one of a service monitoring metric and a sub-service monitoring metric derived from the terminal operational information; and
sending one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised reflecting the association between the sub-service and the service.
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Abstract
The invention relates to a method of and device for service monitoring and a method of and device for service monitoring management. In particular the invention relates to a method of and device for service monitoring of at least one service, and of at least one sub-service associated with the service in which values for service monitoring metric and sub-service monitoring metrics derived from the terminal operational information are monitored and recorded. One or more service monitoring reports, containing service monitoring metric values and sub-service monitoring metric values that are relationally organized to reflect the association between the sub-service and the service, are sent. The invention also relates to a method of and device for service monitoring management in which one or more service monitoring reports, having service monitoring metric values and sub-service monitoring metric values that are relationally organized to reflect the association between the sub-service and the service, are received and stored. The received service monitoring metric values and sub-service monitoring metric values are analyzed with reference to the association between the service and the sub-service to perform service monitoring management. The service monitoring of the claimed invention may be carried out in a terminal or in a proxy or agent service monitoring device.
11 Citations
29 Claims
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1. A method of service monitoring, comprising the steps of:
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receiving a service monitoring request to perform service monitoring of at least one service, and of at least one sub-service associated with the service, in a terminal, wherein for the or each service to be monitored the method comprises the steps of; monitoring terminal operational information; recording at least one value for at least one of a service monitoring metric and a sub-service monitoring metric derived from the terminal operational information; and sending one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised reflecting the association between the sub-service and the service. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 20, 21, 22, 23, 24)
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19. The method of service monitoring as claimed in 14, wherein the step of recording, the recorded values for service monitoring metrics for a stage are derived from a plurality of metric values during the service session stage.
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25. A device for service monitoring, comprising:
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a receiver to receive a service monitoring request to perform service monitoring of at least one service, and of at least one sub-service associated with the service, in a terminal; a monitor operable to connect with a terminal operational information store and to monitor terminal operational information in the terminal operational information store; a record manager coupled to the monitor and to a metrics record and operable to record at least one value for at least one of a service monitoring metric and a sub-service monitoring metric derived from the terminal operational information in the metrics record; and a reporter coupled to the metrics record and operable to send one or more service monitoring reports in respect of a service, wherein service monitoring metric values and sub-service monitoring metric values within the or each service monitoring report are relationally organised reflecting the association between the sub-service and the service. - View Dependent Claims (26, 27, 28, 29)
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Specification