Telecommunication call management and monitoring system with voiceprint verification

• US 9,521,250 B2
• Filed: 06/18/2015
• Issued: 12/13/2016
• Est. Priority Date: 08/08/2002
• Status: Expired due to Term

• Current Assignee: Global Tel-Link Corporation
• Original Assignee: Global Tel-Link Corporation
• Inventors: Hodge, Stephen Lee
• Primary Examiner(s): Gelin, Jean
• Application Number:
  US14/743,041
• Publication Number:
  US 20150288810A1
• Time in Patent Office: 544 Days
• Field of Search: 455/565, 455/405, 455/410, 455/411, 455/415, 455/418, 455/419, 455/420, 455/563, 455/569, 379/114, 379/118, 379/191, 379/93.02, 379/142.05, 379/88.26, 379/88.02, 379/200, 379/188, 704/244, 704/270, 704/207, 704/208, 704/246
• US Class Current: 1/1
• CPC Class Codes: G10L 15/08 Speech classification or search
• CPC Class Codes: G10L 15/083 Recognition networks G10L15/142, G10L15/16 take precedence
• CPC Class Codes: G10L 2015/088 Word spotting
• CPC Class Codes: H04L 12/28 characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks] wireless communication networks H04W ; arrangements for dividing the transmission path H04W40/00
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226
• CPC Class Codes: H04L 63/0861 using biometrical features, e.g. fingerprint, retina-scan cryptographic mechanisms or cryptographic arrangements for entity authentication using biological data H04L9/3231
• CPC Class Codes: H04L 63/126 the source of the received data
• CPC Class Codes: H04M 1/67 by electronic means
• CPC Class Codes: H04M 1/673 the user being required to key in a code
• CPC Class Codes: H04M 1/677 Preventing the dialling or sending of predetermined telephone numbers or selected types of telephone numbers, e.g. long distance numbers
• CPC Class Codes: H04M 17/305 Wireless codes, e.g. Bluetooth or RFID
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2201/41 using speaker recognition
• CPC Class Codes: H04M 2203/6054 Biometric subscriber identification
• CPC Class Codes: H04M 2242/12 Language recognition, selection or translation arrangements
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/385 using speech signals
• CPC Class Codes: H04M 3/4211 : where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42221 : Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/1295 : Details of dual tone multiple frequency signalling
• CPC Class Codes: H04W 12/06 : Authentication
• CPC Class Codes: H04W 12/08 : Access security
• CPC Class Codes: H04W 12/10 : Integrity
• CPC Class Codes: H04W 12/72 : Subscriber identity
• CPC Class Codes: H04W 28/18 : Negotiating wireless communication parameters

Abstract

A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user'"'"'s account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

Claims

1. A system, comprising:

a database;

a control platform configured to;

receive biometric data related to a user;

store the biometric data in the database;

receive identifying information related to the user; and

store the identifying information in the database in correspondence with the biometric data of the user; and

an authentication module configured to;

receive second biometric data related to a second user;

receive second identifying information related to the second user;

find in the database third identifying information that substantially matches the second identifying information received from the second user;

retrieve from the database third biometric data associated with the third identifying information;

compare the second biometric data received from the user with the third biometric data retrieved from the database; and

authenticate the second user based on the comparison.

4. The system of claim 1, wherein the biometric data includes at least one of a voiceprint, a face architecture, a signature architecture, a fingerprint, a retinal print, a hand geometry, and an infrared pattern of the face.

5. The system of claim 1, wherein the identifying information includes a personal identification number.

6. The system of claim 1, wherein the identifying information includes a name of the user.

7. The system of claim 1, wherein the biometric data is received during a call, and the second biometric data is received during the same call.

8. The system of claim 1, wherein the biometric data is received during a registration process that is not a part of a call, and the second biometric data is received during an authentication step of a call.

9. The system of claim 1, wherein the user and the second user are the same user.

2. The system of claim wherein the control platform is further configured to:

receive further information related to the user;

store the further information in the database in correspondence with the biometric data of the user.

3. The system of claim 2, wherein the further information includes at least one of an identification number, a name of the user, a phone number, a phone number of a called party, and a language preference.

10. A method, comprising:

receiving biometric data related to a user;

storing the biometric data in a database;

receiving identifying information related to the user;

storing the identifying information in the database in correspondence with the biometric data of the user;

receiving second biometric data related to a second user;

receiving second identifying information related to the second user;

finding in the database third identifying information that substantially matches the second identifying information received from the second user;

retrieving from the database third biometric data associated with the third identifying information;

comparing the second biometric data received from the user with the third biometric data retrieved from the database; and

authenticating the second user based on the comparing.

11. The method of claim 10, further comprising:

receiving further information related to the user;

storing the further information in the database in correspondence with the biometric data of the user.

12. The method of claim 11, wherein the further information includes at least one of an identification number, a name of the user, a phone number, a phone number of a called party, and a language preference.

13. The method of claim 10, wherein the biometric data includes at least one of a voiceprint, a face architecture, a signature architecture, a fingerprint, a retinal print, a hand geometry, and an infrared pattern of the face.

14. The method of claim 10, wherein the identifying information includes a personal identification number.

15. The method of claim 10, wherein the identifying information includes a name of the user.

16. A method comprising:

monitoring audio information of a telephone call wherein the audio information contains the speech of a user;

obtaining biometric data related to the user from the audio information; and

storing the biometric data in a database;

receiving identifying information related to the user;

storing the identifying information in the database in correspondence with the biometric data of the user;

receiving second biometric data related to a second user;

receiving second identifying information related to the second user;

finding in the database third identifying information that substantially matches the second identifying information received from the second user;

retrieving from the database third biometric data associated with the third identifying information;

comparing the second biometric data received from the user with the third biometric data retrieved from the database; and

authenticating the second user based on the comparing.

17. The method of claim 16, wherein the biometric data includes at least one of a voiceprint, a face architecture, a signature architecture, a fingerprint, a retinal print, a hand geometry, and an infrared pattern of the face.

18. The method of claim 16, wherein the identifying information includes at least one of a personal identification number and a name of the user.

19. The method of claim 16, further comprising:

receiving further information related to the user;

storing the further information in the database in correspondence with the biometric data of the user.

20. The method of claim 19, wherein the further information includes at least one of an identification number, a name of the user, a phone number, a phone number of a called party, and a language preference.