Fault diagnosis method and apparatus
First Claim
1. A fault diagnosis method, wherein a service diagnosed by a fault diagnosis apparatus relates to at least one user, and the method comprises:
- determining, by the fault diagnosis apparatus, whether a terminal of each user allows performing fault diagnosis for the service;
sending, by the fault diagnosis apparatus, an authorization request to any terminal determined to not allow performing the fault diagnosis for the service; and
performing the fault diagnosis for the service when all of the terminals allow performing the fault diagnosis for the service.
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Abstract
Embodiments of the present invention provide a fault diagnosis method and apparatus. A service in the fault diagnosis method relates to at least one user, and the fault diagnosis method includes: determining whether a terminal of each user allows performing fault diagnosis for the service; and performing fault diagnosis for the service if the terminal of each user allows performing fault diagnosis for the service. In the embodiments of the present invention, fault diagnosis for the user related service cannot be performed unless allowed by a user terminal or allowed by both the user terminal and a system side. Thereby, it is ensured that fault diagnosis is performed in a secure environment, which better complies with security laws and regulations.
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Citations
18 Claims
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1. A fault diagnosis method, wherein a service diagnosed by a fault diagnosis apparatus relates to at least one user, and the method comprises:
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determining, by the fault diagnosis apparatus, whether a terminal of each user allows performing fault diagnosis for the service; sending, by the fault diagnosis apparatus, an authorization request to any terminal determined to not allow performing the fault diagnosis for the service; and performing the fault diagnosis for the service when all of the terminals allow performing the fault diagnosis for the service. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A fault diagnosis apparatus, wherein a service diagnosed by the apparatus relates to at least one user, the apparatus comprising:
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a processor and a memory coupled to the processor; wherein the processor is configured to determine, through a system-side authority list, that the system side allows performing the fault diagnosis for the service of each user, wherein the system-side authority list comprises at least an identifier of each user, a service of each user and information about whether the system side allows performing the fault diagnosis for each service of the user; and perform the fault diagnosis for the service after determining that the terminal of each user allows performing the fault diagnosis for the service. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A fault diagnosis apparatus comprising a memory and a processor, wherein a service diagnosed by the fault diagnosis apparatus relates to at least one user,
the memory is configured to store executable code for implementing: -
determining whether a terminal of each user allows performing fault diagnosis for the service; sending an authorization request to any terminal determined to not allow performing the fault diagnosis for the service; and performing the fault diagnosis for the service when the terminal of each user allows performing the fault diagnosis for the service; and the processor is configured to execute the codes stored by the memory. - View Dependent Claims (17, 18)
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Specification