Systems and methods for retrieving customer premise equipment data

• US 9,525,723 B2
• Filed: 12/05/2014
• Issued: 12/20/2016
• Est. Priority Date: 03/29/2007
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Jiang, Baofeng, Chen, Kaiyan, Lim, Michael Yew-Aik
• Primary Examiner(s): Hoang, Hieu
• Application Number:
  US14/561,498
• Publication Number:
  US 20150081844A1
• Time in Patent Office: 746 Days
• Field of Search: 709/217, 709/220, 709/222, 709/223
• US Class Current: 1/1
• CPC Class Codes: H04L 12/2859 Point-to-point connection between the data network and the subscribers encapsulation H04L12/4633; virtual LANs H04L12/4641; routing of packets H04L45/00
• CPC Class Codes: H04L 12/2898 Subscriber equipments DSL modems H04M11/062; cable modems H04L12/2801
• CPC Class Codes: H04L 41/0806 for initial configuration or provisioning, e.g. plug-and-play
• CPC Class Codes: H04L 41/0809 Plug-and-play configuration
• CPC Class Codes: H04L 41/0866 Checking the configuration
• CPC Class Codes: H04L 41/24 using dedicated network management hardware
• CPC Class Codes: H04L 41/50 Network service management, e.g. ensuring proper service fulfilment according to agreements
• CPC Class Codes: H04L 65/1023 Media gateways
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04M 11/062 using different frequency bands for speech and other data
• CPC Class Codes: H04M 7/0069 comprising a residential gateway, e.g. those which provide an adapter for POTS or ISDN terminals
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 76/10 Connection setup

Abstract

A method includes detecting, at a customer premise equipment management system, a trigger event associated with customer premise equipment data, the customer premise equipment data associated with a customer premise equipment device. The method also includes initiating a connection to the customer premise equipment device via an application program interface in response to the trigger event, where the application program interface is selected based on the customer premise equipment data. The method further includes sending, from the customer premise equipment management system, a customer premise equipment data request to the customer premise equipment device via the application program interface.

Claims

1. A method comprising:

detecting, at a customer premise equipment management system, a trigger event associated with customer premise equipment data, the customer premise equipment data associated with a customer premise equipment device;

selecting an application program interface based on the customer premise equipment data;

initiating a connection to the customer premise equipment device via the application program interface in response to the trigger event; and

sending, from the customer premise equipment management system, a customer premise equipment data request to the customer premise equipment device via the application program interface.

2. The method of claim 1, wherein the trigger event comprises a request for retrieval of the customer premise equipment data from the customer premise equipment device.

3. The method of claim 2, wherein the detecting of the trigger event includes receiving the request for retrieval at the customer premise equipment management system.

4. The method of claim 1, wherein the trigger event comprises a periodic request for retrieval of the customer premise equipment data from the customer premise equipment device, and wherein the trigger event is detected periodically based on the periodic request for retrieval.

5. The method of claim 1, further comprising receiving the customer premise equipment data in response to the sending of the customer premise equipment data request to the customer premise equipment device via the application program interface.

6. The method of claim 5, further comprising storing the customer premise equipment data in a customer premise equipment data database, wherein the customer premise equipment data includes customer premise equipment access data, wherein the customer premise equipment access data is stored in a customer premise equipment access database, and wherein the customer premise equipment access database and the customer premise equipment data database are stored at the customer premise equipment management system.

7. The method of claim 6, wherein the customer premise equipment access database and the customer premise equipment data database are distinct databases.

8. The method of claim 5, further comprising sending, from the customer premise equipment management system, the customer premise equipment data to a service provider system.

9. The method of claim 1, wherein the customer premise equipment device comprises a digital subscriber line modem, a media playback device, a residential gateway, or a combination thereof.

10. A computer-readable storage device storing instructions that, when executed by a processor, cause the processor to perform operations comprising:

detecting a trigger event associated with customer premise equipment data, the customer premise equipment data associated with a customer premise equipment device;

selecting an application program interface based on the customer premise equipment data;

initiating a connection to the customer premise equipment device via the application program interface in response to the trigger event; and

sending a customer premise equipment data request to the customer premise equipment device via the application program interface.

11. The computer-readable storage device of claim 10, wherein sending the customer premise equipment data request includes:

identifying an access mechanism for the customer premise equipment device based on the application program interface; and

sending the customer premise equipment data to the customer premise equipment device based on the access mechanism.

12. The computer-readable storage device of claim 10, wherein the operations further comprise receiving the customer premise equipment data in response to the customer premise equipment data request.

13. The computer-readable storage device of claim 12, wherein the operations further comprise sending the customer premise equipment data to a service provider system.

14. The computer-readable storage device of claim 10, wherein the application program interface is supported by the customer premise equipment device.

15. A system comprising:

a processor; and

a memory coupled to the processor, the memory storing instructions that, when executed by the processor, cause the processor to perform operations including;

detecting a trigger event associated with customer premise equipment data, the customer premise equipment data associated with a customer premise equipment device;

selecting an application program interface based on the customer premise equipment data;

initiating a connection to the customer premise equipment device via the application program interface in response to the trigger event; and

sending a customer premise equipment data request to the customer premise equipment device via the application program interface.

16. The system of claim 15, wherein the initiating of the connection includes establishing the connection via a node element coupled to the customer premise equipment device.

17. The system of claim 16, wherein the node element is configured to route data over a wide area network.

18. The system of claim 15, wherein the trigger event is associated with a service maintenance procedure.

19. The system of claim 15, wherein the customer premise equipment data request is associated with bulk download of customer premise equipment data.

20. The system of claim 15, wherein the customer premise equipment data comprises local area network performance parameters, local area network usage parameters, local area network performance statistics, or a combination thereof.