System, method and computer program product for messaging in an on-demand database service

• US 9,530,015 B2
• Filed: 03/12/2013
• Issued: 12/27/2016
• Est. Priority Date: 07/19/2007
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Shanabrook, Susan Carol, Stevens, Richard Alan, Kimble, Ron H., Cadden, Michael P., Corson, Travis D.
• Primary Examiner(s): Chaki, Kakali
• Assistant Examiner(s): Seck, Ababacar
• Application Number:
  US13/797,798
• Publication Number:
  US 20130198869A1
• Time in Patent Office: 1,386 Days
• Field of Search: None
• US Class Current: 1/1
• CPC Class Codes: G06F 21/606 by securing the transmission between two devices or processes
• CPC Class Codes: G06N 5/022 Knowledge engineering; Knowledge acquisition
• CPC Class Codes: G06N 5/025 Extracting rules from data
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 51/212 using filtering or selective blocking
• CPC Class Codes: H04L 51/48 Message addressing, e.g. address format or anonymous messages, aliases

Abstract

In accordance with embodiments, there are provided mechanisms and methods for messaging in an on-demand database service. These mechanisms and methods for messaging in an on-demand database service can enable embodiments to more flexibly message in on-demand database environments. The ability of embodiments to provide such feature may lead to enhanced messaging features which may be used for providing more effective ways of messaging in the context of on-demand databases.

Claims

1. A non-transitory machine-readable medium carrying one or more sequences of instructions which, when executed by one or more processors, cause the one or more processors to carry out the steps of:

receiving, by an on-demand database service on behalf of an entity, a message, wherein the on-demand database service includes an on-demand database;

retrieving, by the on-demand database service from a portion of the on-demand database, one or more security criteria that include validating an address of a sender of the message, wherein the one or more security criteria are specified by the entity;

applying, by the on-demand database service on behalf of the entity, the one or more security criteria to the message; and

in response to the message meeting the one or more security criteria, retrieving, by the on-demand database service, a rule for processing the message, wherein the rule is identified for retrieval using the validated address of the sender of the message.

2. The non-transitory machine-readable medium of claim 1, wherein the receiving includes receiving the message from the entity.

3. The non-transitory machine-readable medium of claim 1, wherein the one or more security criteria includes a security criteria managed by the on-demand database service.

4. The non-transitory machine-readable medium of claim 1, wherein the retrieving the rule is performed on behalf of the entity.

5. The non-transitory machine-readable medium of claim 1, wherein the steps further comprise processing the message by applying the rule retrieved.

6. The non-transitory machine-readable medium of claim 1, wherein the steps further comprise installing the rule for processing the message from an application exchange platform.

7. The non-transitory machine-readable medium of claim 1, wherein the message is received at the on-demand database service.

8. The non-transitory machine-readable medium of claim 7, wherein the message includes at least one of a workflow approval, a mass email, a single email, a notification, a case email, a billing email, and a workflow request.

9. The non-transitory machine-readable medium of claim 1, wherein the message is received via the on-demand database service.

10. The non-transitory machine-readable medium of claim 1, wherein the on-demand database service is a multi-tenant on-demand database service.

11. The non-transitory machine-readable medium of claim 1, wherein the one or more security criteria further include at least one of a sender policy framework validation, a transport layer security authentication, an anti-virus verification of the message, or any combination thereof.

12. The non-transitory machine-readable medium of claim 1, wherein the one or more security criteria further include an anti-spam verification.

13. The non-transitory machine-readable medium of claim 1, wherein the rule is configured to only be invoked in response to the validation of the address of the sender of the message.

14. A method, comprising:

receiving, by an on-demand database service on behalf of an entity, a message, wherein the on-demand database service includes an on-demand database;

retrieving, by the on-demand database service from a portion of the on-demand database limited to information associated with the entity, one or more security criteria that include validating an address of a sender of the message, wherein the one or more security criteria are specified by the entity;

applying, by the on-demand database service on behalf of the entity, the one or more security criteria to the message; and

in response to the message meeting the one or more security criteria, retrieving, by the on-demand database service, a rule for processing the message, wherein the rule is identified for retrieval using the validated address of the sender of the message.

15. The method of claim 14, further comprising applying the rule to the message, comprising limiting one or more processing resources used to process the message based on a rate limit.

16. The method of claim 14, wherein validating the address of the sender comprises verifying an encoded string included in the address of the sender.

17. The method of claim 16, wherein the encoded string includes an entity identifier corresponding to the sender of the message.

18. An apparatus, comprising:

a processor; and

a memory that includes one or more stored sequences of instructions which, when executed by the processor, cause the processor to carry out the steps of;

receiving, by an on-demand database service on behalf of an entity, a message, wherein the on-demand database service includes an on-demand database;

retrieving, by the on-demand database service from a portion of the on-demand database limited to information associated with the entity, one or more security criteria that include validating an address of a sender of the message, wherein the one or more security criteria are specified by the entity;

applying, by the on-demand database service on behalf of the entity, the one or more security criteria to the message; and

in response to the message meeting the one or more security criteria, retrieving, by the on-demand database service, a rule for processing the message, wherein the rule is identified for retrieval using the validated address of the sender of the message.

19. The apparatus of claim 18, wherein at least one of the one or more security criteria is requested by the entity and at least one of the one or more security criteria is requested by an administrator of the on-demand database service.

20. The apparatus of claim 18, wherein the rule corresponds to multiple sender addresses.