Methods and systems for confirming message delivery

• US 9,531,882 B1
• Filed: 04/09/2015
• Issued: 12/27/2016
• Est. Priority Date: 12/07/2006
• Status: Expired due to Fees

• Current Assignee: CallWave Communications, LLC
• Original Assignee: CallWave Communications, LLC
• Inventors: McClintock, David C., Trandal, David S.
• Primary Examiner(s): SING, SIMON P
• Application Number:
  US14/682,637
• Time in Patent Office: 628 Days
• US Class Current: 1/1
• CPC Class Codes: H04M 1/642 storing speech in digital form
• CPC Class Codes: H04M 1/658 Means for redirecting recorded messages to other extensions or equipment
• CPC Class Codes: H04M 1/72433 for voice messaging, e.g. dictaphones for answering incoming calls H04M1/64
• CPC Class Codes: H04M 2203/2083 Confirmation by serviced party
• CPC Class Codes: H04M 2203/4554 Sender-side editing
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

Methods and systems for processing messages and providing notifications regarding the same are described. An optional embodiment includes a telecommunications interface, a data network interface, and an answering system coupled to the telecommunications interface and the data network interface, the call processing system configured to receive a first call from a caller via the telecommunications interface, store a message from the caller, transmit a message notification using the data network to the intended recipient of the call via which the intended recipient can access the message, and transmit information related to the intended recipient'"'"'s receipt of the message.

Claims

1. A system, comprising:

one or more computing servers;

a plurality of network interfaces;

non-transitory computer readable memory storing program code that when executed by the one or more computing servers is configured to cause the system to at least;

store one or more phone addresses in one or more contact records, wherein at least a portion of the one or more phone addresses are associated with one or more inbound audio communications directed to a first user,

wherein the one or more contact records are stored in a contacts data store accessible by a software program hosted on a computing device associated with the first user;

enable, at least in part, delivery to the computing device associated with the first user of an audio message directed to the first user, wherein the audio message originated from a second user, and

wherein the second user is associated with a contact record in the contacts data store accessible by the software program hosted on the computing device associated with the first user;

enable the software program hosted on the computing device associated with the first user to cause the audio message to be played by the computing device associated with the first user;

determine if the audio message originated from a mobile device of the second user; and

at least partly in response to an indication that the audio message has been played via the computing device associated with the first user and the determination the audio message originated from the mobile device of the second user, enable, at least in part, a corresponding notification to be provided to the mobile device of the second user.

2. The system as defined in claim 1, wherein the one or more computing servers are further configured to cause the system to:

track an online presence of the computing device associated with the first user;

stream the audio message over a data network to the computing device associated with the first user; and

provide an indication that the received audio message has been played.

3. The system as defined in claim 1, wherein the one or more computing servers are further configured to cause the system to:

track an online presence of the computing device associated with the first user;

wherein the audio message is automatically streamed over a data network to the computing device associated with the first user; and

provide an indication that the received audio message has been played.

4. The system as defined in claim 1, wherein the notification is provided to the second user when the computing device associated with the first user is online.

5. The system as defined in claim 1, wherein the notification provides the second user with access to at least a portion of the audio message.

6. The system as defined in claim 1, wherein the notification provided to the second user includes a time stamp of the audio message playback indication.

7. The system as defined in claim 1, wherein the one or more computing servers are further configured to cause the system to:

convert at least a portion of the audio message to text.

8. The system as defined in claim 1, wherein the one or more computing servers are further configured to cause the system to:

enable a second instance of the software program hosted on a second computing device associated with the first user to cause the audio message to be played by the second computing device associated with the first user.

9. The system as defined in claim 1, wherein the one or more computing servers are further configured to cause the system to:

convert at least a portion of the audio message to text wherein the notification provides the second user with access to the converted text.

10. The system as defined in claim 1, wherein a control of the software program enables the first user to inhibit the notification to the second user.

11. A system, comprising:

one or more computing servers wherein each of the one or more computing servers are configured with network interface;

non-transitory computer readable memory storing program code that when executed by the one or more computing servers is configured to cause the system to at least;

store one or more phone addresses in one or more contact records, wherein at least a portion of the one or more phone addresses are associated with one or more inbound communications directed to a first user,

wherein the one or more contact records are stored in a contacts data store accessible by a software program hosted on a computing device associated with the first user;

enable, at least in part, delivery to the computing device associated with the first user of a video message directed to the first user, wherein the video message originated from a second user, and

wherein the second user is associated with a contact record in the contacts data store accessible by the software program hosted on the computing device associated with the first user;

enable the software program hosted on the computing device associated with the first user to cause the video message to be displayed by the computing device associate with the first user;

determine if the video message originated from a mobile device of the second user; and

at least partly in response to a video message playback indication that the video message has been played via the computing device associated with the first user and the determination the video message originated from the mobile device of the second user, enable, at least in part, a corresponding notification to be provided to the mobile device of the second user.

12. The system as defined in claim 11, wherein the one or more computing servers are further configured to cause the system to:

track an online presence of the computing device associated with the first user;

stream the video message over a data network to the computing device associated with the first user; and

provide an indication that the received video message has been played.

13. The system as defined in claim 11, wherein the one or more computing servers are further configured to cause the system to:

track an online presence of the computing device associated with the first user;

wherein the video message is automatically streamed over a data network to the computing device associated with the first user; and

provide an indication that the received audio message has been played.

14. The system as defined in claim 11, wherein the one or more computing servers are further configured to cause the system to:

enable a second instance of the software program hosted on a second computing device associated with the first user to cause the video message to be played by the second computing device associated with the first user.

15. The system as defined in claim 11, wherein the notification is provided to the second user when the computing device associated with the first user is online.

16. The system as defined in claim 11, wherein the notification provides the second user with access to at least a portion of the video message.

17. The system as defined in claim 11, wherein the notification provided to the second user includes a time stamp of the video message playback indication.

18. The mobile computing device as defined in claim 11, wherein a control of the software program enables the first user to inhibit the notification to the second user.

19. A system, comprising:

one or more computing servers wherein each of the one or more computing servers are configured with network interface;

non-transitory computer readable memory storing program code that when executed by the one or more computing servers is configured to cause the system to at least;

store one or more phone addresses in one or more contact records, wherein at least a portion of the one or more phone addresses are associated with one or more inbound communications directed to a user;

enable, at least in part, delivery to a computing device associated with the user of an audio and/or video message directed to the user, wherein the audio and/or video message originated from a first party, and

wherein the first party is associated with a contact record in a contacts data store accessible by an instance of a software program hosted on the computing device associated with the user;

enable, via the instance of the software program hosted on the computing device associated with the user, access of to the audio and/or video message; and

determine if the audio and/or video message originated from a mobile device of the first party; and

at least partly in response to a first indication that the audio and/or video message has been received at the computing device associated with the user and the determination the audio and/or video message originated from the mobile device of the first party, enable, at least in part, a corresponding notification to be provided to the mobile device of the first party.

20. The system as defined in claim 19, wherein the one or more computing servers are further configured to cause the system to:

track an online presence of the computing device associated with the user;

stream the audio and/or video message over a data network to the computing device associated with the first user;

provide an indication that the received audio and/or video message has been played.

21. The system as defined in claim 19, wherein the one or more computing servers are further configured to cause the system to:

track an online presence of the computing device associated with the user;

wherein the audio and/or video message is automatically streamed over a data network to the computing device associated with the first user; and

provide an indication that the received audio and/or video message has been played.

22. The system as defined in claim 19, wherein the audio and/or video message playback indication comprises an indication that the entire length of the received audio and/or video message has been played.

23. The system as defined in claim 19, wherein the notification is provided to the first party when the user is online.

24. The system as defined in claim 19, wherein the notification provides the first party with access to at least a portion of the audio and/or video message.

25. The system as defined in claim 19, wherein the notification provided to the first party includes a time stamp of the audio and/or video message playback indication.

26. The system as defined in claim 19, wherein the one or more computing servers are further configured to cause the system to:

enable a second instance of the software program hosted on a second computing device associated with the user to cause the audio and/or video message to be played by the second computing device associated with the user.

27. The system as defined in claim 19, wherein the one or more computing servers are further configured to cause the system to:

convert at least a portion of the audio message to text.

28. The system as defined in claim 19, wherein the one or more computing servers are further configured to cause the system to:

convert at least a portion of the audio message to text wherein the notification provides the first party with access to the converted text.

29. The system as defined in claim 22, wherein a control of the software program enables the user to inhibit the notification to the first party.

30. A system, comprising:

a contact database system configured to store one or more phone addresses in one or more contact records, wherein at least a portion of the one or more phone addresses are associated with one or more inbound communications directed to a user;

at least one of a;

Service Control Point (SCP) configured to receive customer service configuration information for the user involved in a given call and to communicate with one or more Service Switching Points (SSPs) using Transaction Capabilities Application Part (TCAP) of the SS7 protocol, or

a session manager configured to receive service configuration information for the user involved in a given call, wherein the SCP or session manager are configured to;

communicate with a client application installed on a communication device associated with the user;

enable, at least in part, delivery to the communication device associated with the user of an audio and/or video message directed to the user, wherein the audio and/or video message originated from a first party, and

wherein the first party is associated with a contact record in the contact database accessible by the client application hosted on the communication device associated with the user;

enable, via the client application hosted on the communication device associated with the user, access to the audio and/or video message;

determine if the audio and/or video message originated from a mobile device associated with the first party; and

at least partly in response to receipt of an indication that the audio and/or video message has been received and/or played by the communication device associated with the user and the determination the audio and/or video message originated from the mobile device associated with the first party, enable, at least in part, a corresponding notification to be transmitted to the mobile device associated with the first party.