DID line type provisioning verification

• US 9,532,197 B1
• Filed: 08/14/2014
• Issued: 12/27/2016
• Est. Priority Date: 03/30/2009
• Status: Active Grant

• Current Assignee: HeyWire, Inc. (Salesforce.com, Inc.)
• Original Assignee: Salesforce.com, Inc.
• Inventors: Lew, Eugene Lee, Gianoukos, Vasileios J.
• Primary Examiner(s): Obayanju, Omoniyi
• Application Number:
  US14/459,919
• Time in Patent Office: 866 Days
• Field of Search: 455/466
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 2101/385 Uniform resource identifier for session initiation protocol [SIP URI]
• CPC Class Codes: H04L 2101/65 Telephone numbers
• CPC Class Codes: H04L 51/48 Message addressing, e.g. address format or anonymous messages, aliases
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04L 61/106 across networks, e.g. mapping telephone numbers to data network addresses
• CPC Class Codes: H04L 61/4505 using standardised directories; using standardised directory access protocols
• CPC Class Codes: H04L 63/0272 Virtual private networks
• CPC Class Codes: H04M 1/2478 Telephone terminals specially adapted for non-voice services, e.g. email, internet access centralized arrangements where telephones services are combined H04M7/0024; for recording text messages H04M3/5322; for accessing Internet H04M3/4938
• CPC Class Codes: H04M 3/42331 Direct inward dialling
• CPC Class Codes: H04W 12/03 Protecting confidentiality, e.g. by encryption
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 4/21 for social networking applications
• CPC Class Codes: H04W 60/00 Affiliation to network, e.g. registration; Terminating affiliation with the network, e.g. de-registration
• CPC Class Codes: H04W 76/10 Connection setup
• CPC Class Codes: H04W 8/26 Network addressing or numbering for mobility support
• CPC Class Codes: H04W 8/28 Number portability ; Network address portability

Abstract

A messaging hub provides communication services for user devices associated with an enterprise office telephone number. The messaging hub establishes a secure connection between the messaging hub local SMSC/MMSC and a data adapter of a unified communications service, provision the enterprise office telephone number for use in a global SMS/MMS network and delivers messages addressed to the enterprise office telephone number to selected user devices.

Claims

1. A computer-implemented method for enabling a telephone number to be used for short message service/multimedia message service/extended message service (SMS/MMS/EMS) message communication, the method comprising:

identifying the telephone number associated with a line from one of;

a residential direct inward dial (DID) line;

a business DID line;

a residential voice over IP (VOIP) line; and

a business VOIP line;

determining whether the telephone number exists in a database;

selecting at least one second database to query;

establishing a connection to the at least one selected second database;

formulating a query to be sent to the at least one selected second database;

sending the query to the at least one selected second database;

receiving a response from the at least one selected second database;

processing the response to determine a status of the line;

wherein determining the status of the line includes determining whether number portability correction has been applied;

determining whether the line has been enabled for SMS/MMS/EMS service; and

provisioning the line for SMS/MMS/EMS service in response to determining that the line has not been enabled for SMS/MMS/EMS service.

2. The computer-implemented method of claim 1, wherein determining the status of the line further includes:

determining a registered carrier owner of the telephone number;

determining whether the telephone number allocated to a subordinate owner; and

determining whether the line is enabled for SMS/MMS service.

3. The computer-implemented method of claim 1, further comprising determining a line designation for the line associated with the telephone number.

4. The computer-implemented method of claim 1, further comprising:

querying a different at least one third party database; and

comparing a line status determined from the at least one third party database and a line status determined from the at least one selected second database.

5. The computer-implemented method of claim 4, further comprising:

detecting a provisioning error by determining a significant difference in the line status determined from the at least one third party database and the line status determined from the at least one selected second database.

6. The computer-implemented method of claim 1, wherein the formulated query comprises one of:

a Domain Name System (DNS) query;

an Extension mechanisms for DNS (EDNS) query;

a Domain Name System Security Extensions (DNSSEC) query; and

an E.164 Number Mapping (ENUM) query.

7. The computer-implemented method of claim 1, wherein determining at least one selected second database to query further comprises:

selecting a predetermined test telephone number having a known status and an identified telephone number;

querying a plurality of predetermined third party databases; and

ranking each of the plurality of predetermined third party databases according to a correctness measure of the corresponding responses.

8. The computer-implemented method of claim 1, wherein provisioning the line includes:

associating the telephone number with a messaging hub; and

adding the telephone number and an identifier of the associated messaging hub to a plurality of database directories to enable the telephone number for SMS/MMS communication.

9. A system for enabling a telephone number to be used for short message service/multimedia message service/extended message service (SMS/MMS/EMS) message communication comprising:

a non-transitory memory including one or more instructions stored thereon that, when executed by one or more processors, cause the one or more processors to perform operations comprising;

identifying the telephone number associated with a line from one of;

a residential direct inward dial (DID) line;

a business DID line;

a residential voice over IP (VOIP) line; and

a business VOIP line;

determining whether the telephone number exists in a database;

selecting at least one second database to query;

establishing a connection to the at least one selected second database;

formulating a query to be sent to the at least one selected second database;

sending the query to the at least one selected second database;

receiving a response from the at least one selected second database;

processing the response to determine a status of the line;

wherein determining the status of the line includes determining whether number portability correction has been applied;

determining whether the line has been enabled for SMS/MMS/EMS service; and

provisioning the line for SMS/MMS/EMS service in response to determining that the line has not been enabled for SMS/MMS/EMS service.

10. A computer program product including a non-transitory computer-storage medium having instructions stored thereon for processing data information, such that the instructions, when carried out by a processing device, cause the processing device to perform the operations of:

identifying a telephone number associated with a line from one of;

a residential direct inward dial (DID) line;

a business DID line;

a residential voice over IP (VOIP) line; and

a business VOIP line;

determining whether the telephone number exists in a database;

selecting at least one second database to query;

establishing a connection to the at least one selected second database;

formulating a query to be sent to the at least one selected second database;

sending the query to the at least one selected second database;

wherein the at least one selected second database is a third party database;

receiving a response from the at least one selected second database;

processing the response to determine a status of the line;

wherein determining the status of the line includes determining whether number portability correction has been applied;

determining whether the line has been enabled for short message service/multimedia message service/extended message service (SMS/MMS/EMS); and

provisioning the line for SMS/MMS/EMS service in response to determining that the line has not been enabled for SMS/MMS/EMS service.

11. A computer-implemented method for enabling a telephone number associated with a carrier to be used for short message service/multimedia message service/extended message service (SMS/MMS/EMS) message communication, the method comprising:

identifying the telephone number associated with a line from one of;

a residential direct inward dial (DID) line;

a business DID line;

a residential voice over IP (VOIP) line; and

a business VOIP line;

determining whether the telephone number exists in a carrier database;

determining a carrier of the line;

in response to determining that the telephone number exists in the carrier database determining a status of the line and determining whether the line is enabled for SMS/MMS service;

wherein determining the status of the line includes determining whether number portability correction has been applied;

provisioning the line for SMS/MMS/EMS service in response to determining that the line has not been enabled for SMS/MMS/EMS service; and

wherein provisioning the line includes adding the telephone number and an identifier of the carrier to a plurality of database directories to enable the telephone number for SMS/MMS/EMS communication.

12. The method of claim 11 further comprising provisioning the number into the local carrier'"'"'s network of SMS/MMS/EMS equipment as a mobile capable number.