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Service system and service method

  • US 9,536,211 B2
  • Filed: 02/17/2011
  • Issued: 01/03/2017
  • Est. Priority Date: 02/17/2010
  • Status: Active Grant
First Claim
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1. A service system, comprising:

  • at least one administration computer having a display and a user interface for administering printing presses having components;

    said at least one administration computer storing a respective configuration of the components of delivered printing presses having control units automatically producing a malfunction report;

    said at least one administration computer being located at a site of a manufacturer of the delivered printing presses or of a service contractor;

    said at least one administration computer being connected through Internet connections to the control unit of a delivered printing press;

    said at least one administration computer automatically identifying malfunctioning parts sent in the malfunction reports from the control unit of the printing press;

    said at least one administration computer storing an identification number of a spare part installed in a respective printing press instead of an identification number of an original component upon exchanging a component in one of the printing presses and upon receiving confirmation of the spare part installation over an Internet connection; and

    said user interface being operable to display a current configuration of the components on said display device for every printing press stored in said at least one administration computer.

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