Service system and service method
First Claim
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1. A service system, comprising:
- at least one administration computer having a display and a user interface for administering printing presses having components;
said at least one administration computer storing a respective configuration of the components of delivered printing presses having control units automatically producing a malfunction report;
said at least one administration computer being located at a site of a manufacturer of the delivered printing presses or of a service contractor;
said at least one administration computer being connected through Internet connections to the control unit of a delivered printing press;
said at least one administration computer automatically identifying malfunctioning parts sent in the malfunction reports from the control unit of the printing press;
said at least one administration computer storing an identification number of a spare part installed in a respective printing press instead of an identification number of an original component upon exchanging a component in one of the printing presses and upon receiving confirmation of the spare part installation over an Internet connection; and
said user interface being operable to display a current configuration of the components on said display device for every printing press stored in said at least one administration computer.
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Abstract
A service system includes at least one administration computer having a display device and a user interface for administering machines having components. A respective configuration of components of delivered machines is stored in the administration computer. When a component in one of the machines in the administration computer is exchanged, a spare part that has been installed is stored in the administration computer instead of an original component. A current configuration of the components can be displayed on the display device by operating the user interface, for each of the machines stored in the administration computer. A servicing method is also provided.
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Citations
10 Claims
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1. A service system, comprising:
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at least one administration computer having a display and a user interface for administering printing presses having components; said at least one administration computer storing a respective configuration of the components of delivered printing presses having control units automatically producing a malfunction report; said at least one administration computer being located at a site of a manufacturer of the delivered printing presses or of a service contractor; said at least one administration computer being connected through Internet connections to the control unit of a delivered printing press; said at least one administration computer automatically identifying malfunctioning parts sent in the malfunction reports from the control unit of the printing press; said at least one administration computer storing an identification number of a spare part installed in a respective printing press instead of an identification number of an original component upon exchanging a component in one of the printing presses and upon receiving confirmation of the spare part installation over an Internet connection; and said user interface being operable to display a current configuration of the components on said display device for every printing press stored in said at least one administration computer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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Specification