Data extraction from a call

• US 9,544,428 B2
• Filed: 03/30/2016
• Issued: 01/10/2017
• Est. Priority Date: 04/28/2009
• Status: Expired due to Fees

• Current Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Mikan, Jeffrey, McNamara, Justin, Lewis, John, Cenciarelli, Fulvio Arturo
• Primary Examiner(s): MILLER, BRANDON J
• Application Number:
  US15/084,632
• Publication Number:
  US 20160212261A1
• Time in Patent Office: 286 Days
• US Class Current: 1/1
• CPC Class Codes: H04M 1/656 for recording conversations
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

A network component comprising a communications portion and a processor portion is disclosed. The communications portion may be configured to detect a signal indicative of a call associated with a mobile device. The processor portion may be configured to detect at least one record cue in the signal. The processor portion may be also be configured to respectively capture at least one portion of the call upon the at least one record cue being detected. The processor portion may also be configured to respectively associate at least one identifier with the at least one captured portion of the call. The identifier may respectively identify the at least one captured portion of the call.

Claims

1. A network component comprising:

a processor; and

memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operation comprising;

detecting a call from a mobile device;

detecting a first predetermined record cue corresponding to a first predetermined identifier wherein the first predetermined identifier comprises a metatag, a data id tag or an electronic subject matter identifier;

capturing a first portion of the call upon the first predetermined record cue being detected to provide a captured portion of the call;

associating the first predetermined identifier with the captured portion of the call, wherein;

the first predetermined identifier identifies a first subject matter of the first portion of the call;

converting the first portion of the call into a first captured data;

inserting the first predetermined identifier into the first captured data;

writing the first captured data into a first data file wherein the first data file comprises a text based transcript of the captured portion of the call or an audio file with searchable meta data of the captured portion of the call;

detecting a first predetermined report cue;

extracting a first reporting data corresponding to the first predetermined report cue from the first captured data;

identifying the first reporting data with the first predetermined identifier; and

writing the reporting data into a first report file.

2. The network component of claim 1 further comprising

detecting a second record cue.

3. The network component of claim 1 further comprising:

capturing a second portion of the call; and

associating a second predetermined identifier with the second portion of the call.

4. The network component of claim 3 further comprising:

converting the second portion of the call into a second captured data.

5. The network component of claim 4 further comprising

detecting a second predetermined report cue.

6. The network component of claim 5 further comprising

extracting a second reporting data corresponding to the second predetermined report cue.

7. The network component of claim 1, wherein the first predetermined record cue is indicative of at least one of a product order, a telephone number, an electronic business card or a destination address.

8. A method comprising:

detecting a call from a mobile device;

detecting a first predetermined record cue corresponding to a first predetermined identifier wherein the first predetermined identifier comprises a metatag, a data id tag or an electronic subject matter identifier;

capturing a first portion of the call upon the first predetermined record cue being detected to provide a captured portion of the call;

associating the first predetermined identifier with the captured portion of the call, wherein;

the first predetermined identifier identifies a first subject matter of the first portion of the call;

converting the first portion of the call into a first captured data;

inserting the first predetermined identifier into the first captured data;

detecting a first predetermined report cue;

extracting a first reporting data corresponding to the first predetermined report cue from the first captured data;

identifying the first reporting data with the first predetermined identifier; and

writing the reporting data into a first report file.

9. The method of claim 8, further comprising:

detecting a second record cue.

10. The method of claim 8, further comprising:

capturing a second portion of the call; and

associating a second predetermined identifier with the second portion of the call.

11. The method of claim 10, further comprising:

converting the second portion of the call into a second captured data.

12. The method of claim 11, further comprising:

detecting a second predetermined report cue.

13. The method of claim 12 further comprising:

extracting a second reporting data corresponding to the second predetermined report cue.

14. The method of claim 9 wherein the first predetermined record cue is indicative of at least one of a product order, a telephone number, an electronic business card or a destination address.

15. A mobile device comprising:

a processor; and

memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operations comprising;

detecting a call

detecting a first predetermined record cue corresponding to a first predetermined identifier wherein the first predetermined identifier comprises a metatag, a data id tag or an electronic subject matter identifier;

capturing a first portion of the call upon the first predetermined record cue being detected to provide a captured portion of the call;

associating the first predetermined identifier with the captured portion of the call, wherein;

the first predetermined identifier identifies a first subject matter of the the first portion of the call;

converting the first portion of the call into a first captured data;

inserting the first predetermined identifier into the first captured data;

writing the first captured data into a first data file wherein the first data file comprises a text based transcript of the captured portion of the call or an audio file with searchable meta data of the captured portion of the call;

detecting a first predetermined report cue;

extracting a first reporting data corresponding to the first predetermined report cue from the first captured data

identifying the first reporting data with the first predetermined identifier; and

writing the reporting data into a first report file.

16. The mobile device of claim 15 wherein further comprising:

detecting a second record cue.

17. The mobile device of claim 15 further comprising:

capturing a second portion of the call; and

associating a second predetermined identifier with the second portion of the call.

18. The mobile device of claim 17 further comprising:

converting the second portion of the call into a second captured data set.

19. The mobile device of claim 18 further comprising:

detecting a second predetermined report cue.

20. The mobile device of claim 19 further comprising:

extracting a second reporting data corresponding to the second predetermined report cue.