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Systems and methods for automatically saving a state of a communication session

  • US 9,549,028 B2
  • Filed: 02/18/2014
  • Issued: 01/17/2017
  • Est. Priority Date: 02/18/2014
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a processor of a machine;

    a non-transitory machine-readable medium;

    an analysis module to;

    access, from a network storage device, historical session data, the analysis module further to determine a typical process flow of a subject user based on an analysis of the historical session data, the typical process flow being a sequence of operations regularly performed by the subject user to achieve a particular result;

    identify an inefficiency in the typical process flow of the subject user by identifying a particular operation that is repeatedly performed during the sequence of operations of the typical process flow of the subject user;

    determine, using the processor of the machine, that a client device of the subject user is engaged in the typical process flow as part of a communication session; and

    select, based on the identified inefficiency in the typical process flow of the subject user, a state of the communication session to be stored for subsequent recall, the state of the communication session resulting from performance of the particular operation;

    a state module to store session data representative of the state of the communication session in the non-transitory machine-readable medium; and

    a user interface module to automatically generate a user interface element representing the session data, the user interface element operable to recall the state of the communication session in response to manipulation of the user interface element, the user interface module further to cause presentation of the user interface element on the client device in conjunction with content related to the communication session.

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