Personalized reminders

• US 9,554,356 B2
• Filed: 02/19/2015
• Issued: 01/24/2017
• Est. Priority Date: 02/19/2015
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Dotan-Cohen, Dikla, Avihoo, Assaf, Priness, Ido, Somech, Haim
• Primary Examiner(s): Karikari, Kwasi
• Application Number:
  US14/626,458
• Publication Number:
  US 20160249319A1
• Time in Patent Office: 705 Days
• Field of Search: 455/414.1
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: H04M 1/72454 according to context-related or environment-related conditions
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 2203/551 Call history
• CPC Class Codes: H04M 2250/12 including a sensor for measuring a physical value, e.g. temperature or motion
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04W 68/005 Transmission of information for alerting of incoming communication

Abstract

Personalized reminder notifications are provided regarding communication-related events. The reminders correspond to missed communications or events that are unaddressed by a user, and may be determined based on sensor data provided by a user device. Further, an urgency level for the unaddressed event and a user availability model for responding to the event also may be determined. The model may include a set of scores corresponding to the user'"'"'s capability for carrying out tasks associated with responding to the unaddressed event, such as composing email or initiating a call. Additionally, reminder notification content may be generated based on information about availability and the unaddressed event, and used to provide notification(s). The notification content may include a recommendation to present a notification to the user at a future time determined likely to be convenient for the user to respond to the event or where the user likely will have capacity to respond appropriately.

Claims

1. A computerized system comprising:

one or more sensors configured to provide sensor data;

an events monitor configured to detect an unaddressed event based at least in part on the sensor data;

one or more processors; and

one or more computer storage media storing computer-useable instructions that, when used by the one or more processors, cause the one or more processors to perform operations comprising;

identifying, using the events monitor, an unaddressed event based at least in part on the sensor data, the unaddressed event being associated with a user;

determining, using the events monitor, a set of contextual information associated with the identified unaddressed event;

determining an urgency level corresponding to the unaddressed event, based on the set of contextual information;

determining an availability model for the user, based at least in part on the determined urgency level corresponding to the unaddressed event; and

generating a set of notification content based on the urgency level, availability model, and unaddressed event, the set of notification content for determining a notification regarding the unaddressed event.

2. The computerized system of claim 1, wherein the sensor data comprises location data of a mobile device associated with the user.

3. The computerized system of claim 1, further comprising determining the notification according to the generated set of notification content, and presenting the notification on a user device associated with the user, the notification presented according to the set of notification content at a future time from when the notification content was generated.

4. The computerized system of claim 3, wherein generating the set of notification content includes determining supplemental content for assisting the user in addressing the unaddressed event, and the presented notification includes presenting a portion of the supplemental content.

5. The computerized system of claim 1, wherein the unaddressed event is identified based on sensor data that includes recent user activity and user response patterns to similar events.

6. The computerized system of claim 5, wherein the sensor data includes data from multiple users, and the response patterns to similar events is based on responses of the multiple users to similar events.

7. The computerized system of claim 1, wherein the contextual information includes data regarding previous user responses to similar events, and the urgency level is determined based in part on previous user responses to similar events.

8. The computerized system of claim 1, wherein the availability model for the user is further determined based on the determined contextual information and user pattern information determined from the sensor data.

9. The computerized system of claim 1, wherein the determined availability model for the user includes future availability for the user and further comprises a set of availability scores corresponding to the user'"'"'s capability for carrying out actions or tasks associated with responding to the unaddressed event.

10. The computerized system of claim 1, wherein generating the set of notification content includes determining a set of notification logic based on the determined urgency level and availability model, the notification logic specifying at least one condition or format for presenting the notification corresponding to the unaddressed event.

11. The computerized system of claim 1, wherein the contextual information comprises semantic data corresponding to the identified unaddressed event.

12. The computerized system of claim 1, wherein the unaddressed event is identified based on sensor data indicating a triggering circumstance, and wherein the triggering circumstance corresponds to a missed call or an unresponded-to communication directed to the user.

13. One or more computer-readable storage devices storing computer-useable instructions that, when used by one or more computing devices, cause the one or more computing devices to perform operations comprising:

identifying an unaddressed event based at least in part on sensor data, the unaddressed event being associated with a user;

determining a set of contextual information associated with the identified unaddressed event;

determining an urgency level corresponding to the unaddressed event, based on the set of contextual information;

determining an availability model for the user, based at least in part on the determined urgency level corresponding to the unaddressed event; and

generating a set of notification content based on the urgency level, availability model, and unaddressed event, the set of notification content for determining a notification regarding the unaddressed event.

14. The one or more computer-readable storage devices of claim 13, the operations further comprising determining the notification according to the generated set of notification content, and presenting the notification on a user device associated with the user, the notification presented according to the set of notification content at a future time from when the notification content was generated.

15. The one or more computer-readable storage devices of claim 13, wherein the unaddressed event is identified based on sensor data that includes recent user activity and user response patterns to similar events.

16. The one or more computer-readable storage devices of claim 13, wherein the contextual information includes data regarding previous user responses to similar events, and the urgency level is determined based in part on previous user responses to similar events.

17. The one or more computer-readable storage devices of claim 13, wherein the availability model for the user is further determined based on the determined contextual information and user pattern information determined from the sensor data.

18. The one or more computer-readable storage devices of claim 13, wherein the unaddressed event is identified based on sensor data indicating a triggering circumstance, and wherein the triggering circumstance corresponds to a missed call or an unresponded-to communication directed to the user.

19. A method for personalizing to a user notifications provided over a computing device comprising:

identifying an unaddressed event based at least in part on sensor data, the unaddressed event being associated with a user;

determining a set of contextual information associated with the identified unaddressed event;

determining an urgency level corresponding to the unaddressed event, based on the set of contextual information;

determining an availability model for the user, based at least in part on the determined urgency level corresponding to the unaddressed event;

generating a set of notification content based on the urgency level, availability model, and unaddressed event, the set of notification content for determining a notification regarding the unaddressed event;

determining the notification according to the generated set of notification content; and

presenting the notification on a user device associated with the user, the notification presented according to the set of notification content at a future time from when the notification content was generated.

20. The method of claim 19, wherein the unaddressed event is identified based on sensor data indicating a triggering circumstance, and wherein the triggering circumstance corresponds to a missed call or an unresponded-to communication directed to the user.