Collaborative contact management

• US 9,558,473 B2
• Filed: 12/06/2005
• Issued: 01/31/2017
• Est. Priority Date: 12/06/2005
• Status: Active Grant

• Current Assignee: Maplebear Inc.
• Original Assignee: International Business Machines Corporation
• Inventors: Moore, Martin T., Goodman, Brian D., Jania, Frank L., Kebinger, James K.
• Primary Examiner(s): Parry, Chris
• Assistant Examiner(s): Chou, Alan S
• Application Number:
  US11/295,082
• Publication Number:
  US 20070130256A1
• Time in Patent Office: 4,074 Days
• Field of Search: 709/203
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

A solution for managing a set of collaborative contacts is provided. Each collaborative contact includes one or more collaboration capabilities, each of which corresponds to a unique collaboration tool (e.g., voice over IP, instant messaging, email, and/or the like). Identifying text can be used to search the set of collaborative contacts and obtain a set of candidate contacts. An availability status for each collaboration capability of each candidate contact can be requested and a display can be generated that includes the set of candidate contacts. In one embodiment, the display can include an indication of the collaboration capabilities for one or more of the candidate contacts, and/or the availability status for one or more collaboration capabilities. A user can use the display to request a collaboration session between the user and one or more of the candidate contacts.

Claims

1. A method of managing a set of collaborative contacts, the method comprising:

obtaining identifying text;

obtaining a set of candidate contacts from the set of collaborative contacts using the identifying text, each candidate contact including a set of collaboration capabilities, each collaboration capability corresponding to an ability of each candidate contact to be contacted using a unique collaboration tool, wherein using the identifying text seeks a match for a name of each candidate contact and a contact information for each collaboration capability of each candidate contact;

requesting an availability status for each collaboration capability of each candidate contact, wherein the requesting sends a request to each candidate contact'"'"'s collaboration tool corresponding to the unique collaboration tool, and wherein the requesting receives the availability status from each candidate contact'"'"'s collaboration tool;

ranking the set of candidate contacts based upon the set of collaboration capabilities of each candidate contact; and

generating a display that includes the ranked set of candidate contacts and each candidate contact'"'"'s set of collaboration capabilities, an icon corresponding to a most preferred collaboration capability, and the availability status for each collaboration capability.

2. The method of claim 1, further comprising:

obtaining an additional character for the identifying text;

filtering the set of candidate contacts based on the additional character; and

updating the display based on the filtering.

3. The method of claim 1, further comprising:

obtaining a set of selected contacts, the set of selected contacts comprising a subset of the set of candidate contacts; and

requesting a collaboration session with each selected contact in the set of selected contacts.

4. The method of claim 3, further comprising identifying at least one collaboration tool for the collaboration session.

5. The method of claim 3, further comprising conducting the collaboration session with each of the set of selected contacts.

6. The method of claim 5, the conducting including integrating a plurality of collaboration tools for the collaboration session.

7. The method of claim 1, wherein the ranking identifies a most preferred collaboration capability for each candidate contact.

8. The method of claim 1, wherein the ranking identifies a most preferred and available collaboration capability for each candidate contact.

9. A system for managing a set of collaborative contacts, the system comprising:

a processor; and

a memory storing a plurality of systems comprising instructions for execution on the processor, the plurality of systems including;

a system for obtaining a set of candidate contacts from the set of collaborative contacts using the identifying text, each candidate contact including a set of collaboration capabilities, each collaboration capability corresponding to an ability of each candidate contact to be contacted using a unique collaboration tool, wherein using the identifying text seeks a match for a name of each candidate contact and a contact information for each collaboration capability of each candidate contact;

a system for requesting an availability status for each collaboration capability of each candidate contact, wherein the requesting sends a request to each candidate contact'"'"'s collaboration tool corresponding to the unique collaboration tool, and wherein the requesting receives the availability status from each candidate contact'"'"'s collaboration tool;

a system for ranking the set of candidate contacts based upon the set of collaboration capabilities of each candidate contact; and

a system for generating a display that includes the ranked set of candidate contacts and each candidate contact'"'"'s set of collaboration capabilities, an icon corresponding to a most preferred collaboration capability, and the availability status for each collaboration capability.

10. The system of claim 9, wherein the plurality of systems further comprises:

a system for receiving collaboration information on a collaborative contact from a collaboration tool; and

a system for updating the set of collaborative contacts based on the collaboration information.

11. The system of claim 9, wherein the plurality of systems further comprises:

a system for obtaining a set of selected contacts, the set of selected contacts comprising a subset of the set of candidate contacts;

a system for identifying at least one collaboration tool for the collaboration session; and

a system for requesting a collaboration session with each selected contact in the set of selected contacts.

12. The system of claim 11, wherein the plurality of systems further comprises a system for conducting the collaboration session with each of the set of selected contacts.

13. The system of claim 12, the system for conducting including a system for integrating a plurality of collaboration tools for the collaboration session.

14. The system of claim 9, wherein the plurality of systems further comprises a system for obtaining identifying text, the system for obtaining using the identifying text.

15. A program product stored on a non-transitory computer-readable medium, which when executed, enables a computer infrastructure to manage a set of collaborative contacts, the program product comprising computer program code for enabling the computer infrastructure to:

obtain identifying text for the collaborative contact;

obtain a set of candidate contacts from the set of collaborative contacts using the identifying text, each candidate contact including a set of collaboration capabilities, each collaboration capability corresponding to an ability of each candidate contact to be contacted using a unique collaboration tool, wherein using the identifying text seeks a match for a name of each candidate contact and a contact information for each collaboration capability of each candidate contact;

request an availability status for each collaboration capability of each candidate contact, wherein the requesting sends a request to each candidate contact'"'"'s collaboration tool corresponding to the unique collaboration tool, and wherein the requesting receives the availability status from each candidate contact'"'"'s collaboration tool;

rank the set of candidate contacts based upon the set of collaboration capabilities of each candidate contact; and

generate a display that includes the ranked set of candidate contacts and each candidate contact'"'"'s set of collaboration capabilities, an icon corresponding to a most preferred collaboration capability, and the availability status for each collaboration capability.

16. The program product of claim 15, further comprising computer program code for enabling the computer infrastructure to:

obtain a set of selected contacts, the set of selected contacts comprising a subset of the set of candidate contacts;

identify at least one collaboration tool for a collaboration session; and

request the collaboration session with each selected contact in the set of selected contacts.

17. The program product of claim 16, further comprising computer program code for enabling the computer infrastructure to conduct the collaboration session with each of the set of selected contacts.

18. A method of generating a system for managing a set of collaborative contacts, the method comprising:

providing a computer infrastructure operable to;

obtain identifying text;

obtain a set of candidate contacts from the set of collaborative contacts using the identifying text, each candidate contact including a set of collaboration capabilities, each collaboration capability corresponding to an ability of each candidate contact to be contacted using a unique collaboration tool, wherein using the identifying text seeks a match for a name of each candidate contact and a contact information for each collaboration capability of each candidate contact;

request an availability status for each collaboration capability of each candidate contact, wherein the requesting sends a request to each candidate contact'"'"'s collaboration tool corresponding to the unique collaboration tool, and wherein the requesting receives the availability status from each candidate contact'"'"'s collaboration tool;

rank the set of candidate contacts based upon the set of collaboration capabilities of each candidate contact; and

generate a display that includes the ranked set of candidate contacts and each candidate contact'"'"'s set of collaboration capabilities, an icon corresponding to a most preferred collaboration capability, and the availability status for each collaboration capability.