Telecommunication call management and monitoring system with voiceprint verification

• US 9,560,194 B2
• Filed: 09/25/2015
• Issued: 01/31/2017
• Est. Priority Date: 08/08/2002
• Status: Expired due to Term

• Current Assignee: Global Tel-Link Corporation
• Original Assignee: Global Tel-Link Corporation
• Inventors: Hodge, Stephen Lee
• Primary Examiner(s): Gelin, Jean
• Application Number:
  US14/865,679
• Publication Number:
  US 20160014270A1
• Time in Patent Office: 494 Days
• Field of Search: 455/565, 455/405, 455/410, 455/411, 455/415, 455/418, 455/419, 455/420, 455/563, 455/569, 379/114, 379/118, 379/191, 379/93.02, 379/142.05, 379/88.26, 379/88.02, 379/200, 379/188, 704/244, 704/270, 704/207, 704/208, 704/246
• US Class Current: 1/1
• CPC Class Codes: G10L 15/08 Speech classification or search
• CPC Class Codes: G10L 15/083 Recognition networks G10L15/142, G10L15/16 take precedence
• CPC Class Codes: G10L 2015/088 Word spotting
• CPC Class Codes: H04L 12/28 characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks] wireless communication networks H04W ; arrangements for dividing the transmission path H04W40/00
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226
• CPC Class Codes: H04L 63/0861 using biometrical features, e.g. fingerprint, retina-scan cryptographic mechanisms or cryptographic arrangements for entity authentication using biological data H04L9/3231
• CPC Class Codes: H04L 63/126 the source of the received data
• CPC Class Codes: H04M 1/67 by electronic means
• CPC Class Codes: H04M 1/673 the user being required to key in a code
• CPC Class Codes: H04M 1/677 Preventing the dialling or sending of predetermined telephone numbers or selected types of telephone numbers, e.g. long distance numbers
• CPC Class Codes: H04M 17/305 Wireless codes, e.g. Bluetooth or RFID
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/41 using speaker recognition speaker recognition per se G10L17/00
• CPC Class Codes: H04M 2203/6054 Biometric subscriber identification
• CPC Class Codes: H04M 2242/12 Language recognition, selection or translation arrangements
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/38 Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections queuing arrangements H04Q3/64
• CPC Class Codes: H04M 3/382 using authorisation codes or passwords
• CPC Class Codes: H04M 3/385 using speech signals
• CPC Class Codes: H04M 3/4211 : where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42221 : Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 7/1295 : Details of dual tone multiple frequency signalling
• CPC Class Codes: H04W 12/06 : Authentication
• CPC Class Codes: H04W 12/08 : Access security
• CPC Class Codes: H04W 12/10 : Integrity
• CPC Class Codes: H04W 12/72 : Subscriber identity
• CPC Class Codes: H04W 28/18 : Negotiating wireless communication parameters

Abstract

A secure telephone call management system is provided for authenticating users of a telephone system in an institutional facility. Authentication of the users of the telephone call management system is accomplished by using a personal identification number, biometric means, and/or radio frequency means. The secure telephone call management system includes accounting software capable of limiting access to the system based on funds in a user'"'"'s account, and includes management software capable of implementing widespread or local changes to the system. The system monitors a conversation in the telephone call to detect a presence of a first characteristic in audio of the conversation, and terminates the telephone call if the first characteristic does not match a second characteristic of biometric information of a user or a called party.

Claims

1. A system, comprising:

a voice sample database;

a control platform configured to;

receive a first voice sample from a first user;

store the first voice sample in the voice sample database;

receive first identifying information related to the first user; and

store the first identifying information in the voice sample database in correspondence with the first voice sample; and

an authentication module configured to;

receive a second voice sample from a second user;

receive second identifying information related to the second user;

find in the voice sample database third identifying information that substantially matches the second identifying information received from the second user;

retrieve from the voice sample database a third voice sample associated with the third identifying information;

compare the second voice sample with the third voice sample; and

authenticate the second user based on the comparison.

2. The system of claim 1, wherein the first voice sample is a standardized phrase spoken by the first user.

3. The system of claim 1, wherein the first voice sample is a name of the first user as spoken by the first user.

4. The system of claim 1, wherein the first voice sample is a portion of a telephone conversation.

5. The system of claim 4, wherein the portion of the telephone conversation corresponds to a predetermined duration of an initial portion of the telephone conversation.

6. The system of claim 1, wherein the control platform is further configured to:

receive second information related to the first user; and

store the second information in the database in correspondence with the first voice sample.

7. The system of claim 6, wherein the second information includes at least one of an identification number, a name of the first user, a phone number, a phone number of a party to be called, or a language preference.

8. The system of claim 1, wherein the first identifying information includes a personal identification number.

9. The system of claim 1, wherein the first identifying information includes a name of the first user.

10. A method, comprising:

receiving a first voice sample from a first user;

storing the first voice sample in a voice sample database;

receiving first identifying information related to the first user;

storing the first identifying information in the voice sample database in correspondence with the first voice sample;

receiving a second voice sample from a second user;

receiving second identifying information related to the second user;

finding in the voice sample database third identifying information that substantially matches the second identifying information received from the second user;

retrieving from the voice sample database a third voice sample associated with the third identifying information;

comparing the second voice sample with the third voice sample; and

authenticating the second user based on the comparison.

11. The method of claim 10, wherein the first voice sample is a standardized phrase spoken by the first user.

12. The method of claim 10, wherein the first voice sample is a name of the first user as spoken by the first user.

13. The method of claim 10, wherein the first voice sample is a portion of a telephone conversation.

14. The method of claim 13, wherein the portion of the telephone conversation corresponds to a predetermined duration of an initial portion of the telephone conversation.

15. The method of claim 10, further comprising:

receiving second information related to the first user; and

storing the second information in the database in correspondence with the first voice sample.

16. The method of claim 15, wherein the second information includes at least one of an identification number, a name of the first user, a phone number, a phone number of a party to be called, or a language preference.

17. The method of claim 10, wherein the first identifying information includes a personal identification number.

18. The method of claim 10, wherein the first identifying information includes a name of the first user.