System and method for automated customer account creation and management
First Claim
1. A computer-implemented method of creating and managing multiple patron accounts using electronic data capture and generating patron cards at an automated kiosk, the method comprising:
- responsive to an external identification source being located within a capture range of at least one personal identification information capture device, electronically capturing, by the at least one personal identification information capture device, personal patron identification information of a patron from the external identification source, the external identification source comprising at least one from among a driver'"'"'s license, passport, military ID, foreign entry visa, credit card, debit card, green card, photograph ID;
responsive to electronic capture of the personal identification information from the external identification source, transmitting, by the at least one personal identification information capture device, the electronically captured personal identification information to at least one service oriented architecture server or casino management system server;
responsive to receipt of the electronically captured personal identification information, automatically determining, by the at least one service oriented architecture server or casino management system server and based on at least one portion of the electronically captured personal identification information, whether the patron has an existing patron account at one or more properties associated with the at least one service oriented architecture server or casino management system server;
responsive to receipt of the electronically captured personal identification information, automatically determining, by the at least one service oriented architecture server or casino management system server, whether the external identification source is expired;
responsive to determining that the patron has the existing patron account at the one or more properties associated with the at least one service oriented architecture server or casino management system server and that the external identification source is expired, updating, by the at least one service oriented architecture server or casino management system server, the existing patron account to indicate that the external identification source is expired;
responsive to determining that the patron has the existing patron account at the one or more properties associated with the at least one service oriented architecture server or casino management system server and that the external identification source is not expired, updating, by the at least one service oriented architecture server or casino management system server, the existing patron account with the electronically captured personal patron identification information;
responsive to determining that the patron has no existing patron account at the one or more properties associated with the at least one service oriented architecture server or casino management system server and that the external identification source is not expired, creating, by the at least one service oriented architecture server or casino management system server, a temporary patron account at the one or more properties associated with the at least one service oriented architecture server or casino management system server;
responsive to updating the existing patron account or creating the temporary patron account at the one or more properties associated with the at least one service oriented architecture server or casino management system server, transmitting, by the at least one service oriented architecture server or casino management system server, a validation signal to a patron account card printer; and
responsive to receipt of the validation signal, printing, by the patron account card printer, a temporary patron account card, the temporary patron account card including at least one machine readable symbol or nontransitory computer-readable medium, the at least one machine readable symbol or nontransitory computer-readable medium being indicative of or storing thereon one or more of debit data that permits the patron to debit the temporary patron account via the temporary patron account card, credit data that permits the patron to credit the temporary patron account via the temporary patron account card, game play data that indicates game play of the patron, and personal identification information that identifies the patron.
8 Assignments
0 Petitions
Accused Products
Abstract
A method and system to automatically create and manage patron accounts using electronic data capture at an automated machine or kiosk, including electronically obtaining personal patron identification information from a patron identification source, such as a driver'"'"'s license, determining if a patron account exists and if the identification source has expired and updating any existing patron account with the captured data. If the patron identification source is current and no account exists, a temporary account is created and a temporary patron account card supplied to the patron along with promotional offers. Patron activity is monitored at the location and used in creating a permanent patron account for providing additional offers, bonuses, and the like to the patron.
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Citations
20 Claims
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1. A computer-implemented method of creating and managing multiple patron accounts using electronic data capture and generating patron cards at an automated kiosk, the method comprising:
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responsive to an external identification source being located within a capture range of at least one personal identification information capture device, electronically capturing, by the at least one personal identification information capture device, personal patron identification information of a patron from the external identification source, the external identification source comprising at least one from among a driver'"'"'s license, passport, military ID, foreign entry visa, credit card, debit card, green card, photograph ID; responsive to electronic capture of the personal identification information from the external identification source, transmitting, by the at least one personal identification information capture device, the electronically captured personal identification information to at least one service oriented architecture server or casino management system server; responsive to receipt of the electronically captured personal identification information, automatically determining, by the at least one service oriented architecture server or casino management system server and based on at least one portion of the electronically captured personal identification information, whether the patron has an existing patron account at one or more properties associated with the at least one service oriented architecture server or casino management system server; responsive to receipt of the electronically captured personal identification information, automatically determining, by the at least one service oriented architecture server or casino management system server, whether the external identification source is expired; responsive to determining that the patron has the existing patron account at the one or more properties associated with the at least one service oriented architecture server or casino management system server and that the external identification source is expired, updating, by the at least one service oriented architecture server or casino management system server, the existing patron account to indicate that the external identification source is expired; responsive to determining that the patron has the existing patron account at the one or more properties associated with the at least one service oriented architecture server or casino management system server and that the external identification source is not expired, updating, by the at least one service oriented architecture server or casino management system server, the existing patron account with the electronically captured personal patron identification information; responsive to determining that the patron has no existing patron account at the one or more properties associated with the at least one service oriented architecture server or casino management system server and that the external identification source is not expired, creating, by the at least one service oriented architecture server or casino management system server, a temporary patron account at the one or more properties associated with the at least one service oriented architecture server or casino management system server; responsive to updating the existing patron account or creating the temporary patron account at the one or more properties associated with the at least one service oriented architecture server or casino management system server, transmitting, by the at least one service oriented architecture server or casino management system server, a validation signal to a patron account card printer; and responsive to receipt of the validation signal, printing, by the patron account card printer, a temporary patron account card, the temporary patron account card including at least one machine readable symbol or nontransitory computer-readable medium, the at least one machine readable symbol or nontransitory computer-readable medium being indicative of or storing thereon one or more of debit data that permits the patron to debit the temporary patron account via the temporary patron account card, credit data that permits the patron to credit the temporary patron account via the temporary patron account card, game play data that indicates game play of the patron, and personal identification information that identifies the patron. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer-implemented system for automated patron account creation and management of multiple patron accounts using electronic data capture of patron identification information taken from a patron identification source, the system comprising:
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a personal identification information capture device that electronically captures personal patron identification information from at least one external identification source, the external identification source comprising at least one from among a driver'"'"'s license, passport, military ID, foreign entry visa, credit card, debit card, green card, photograph ID, retinal scan, and fingerprint; a patron account card printer that physically prints a temporary patron account card and physically delivers the patron account card to the patron; and at least one service oriented architecture server or casino management system server communicatively coupled to the personal identification information capture device and the patron account card printer, the at least one service oriented architecture server or casino management system server having at least one non-transitory medium having at least one patron account database and computer-readable instructions stored therein, the computer-readable instructions, when executed by the at least one service oriented architecture server or casino management system server, cause the at least one service oriented architecture server or casino management system server to; receive the personal patron identification information from the personal identification information capture device; automatically compare the personal patron identification information against the patron account database stored in the at least one non-transitory medium of the at least one service oriented architecture server or casino management system server; determine from the comparison that the personal patron identification information does not match an existing patron account in the database; responsive to determining that no existing patron account match exists, automatically create a temporary patron account for the patron that includes at least one portion of the received personal patron identification information; and responsive to creating the temporary patron account, automatically print via the patron account card printer a physical temporary patron card associated with the temporary patron account, the temporary patron account card including at least one machine readable symbol or nontransitory computer-readable medium, the at least one machine readable symbol or nontransitory computer-readable medium being indicative of or storing thereon one or more of debit data that permits the patron to debit the temporary patron account via the temporary patron account card, credit data that permits the patron to credit the temporary patron account via the temporary patron account card, game play data that indicates game play of the patron, and personal identification information that identifies the patron. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A method of creating and using a temporary casino patron account at a kiosk or gaming machine implemented in instructions further cause, when executed by the at least one service oriented architecture server or casino management system server, the at least one service oriented architecture server or casino management system server having a processor and a non-transitory computer-readable medium communicatively coupled to the processor, the method comprising:
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reading, via a personal identification information capture device located at the kiosk or gaming machine and communicatively coupled to the at least one service oriented architecture server or casino management system server, personal patron identification information from an external identification source the external identification source comprising at least one from among a driver'"'"'s license, passport, military ID, foreign entry visa, credit card, debit card, green card, and photograph ID; automatically comparing, by the at least one service oriented architecture server or casino management system server, the personal patron identification information against a patron account database stored in the non-transitory computer-readable medium of the at least one service oriented architecture server or casino management system server; determining, by the at least one service oriented architecture server or casino management system server and from the comparison, that the personal patron identification information does not match information associated with an existing patron account in the patron account database; responsive to determining that the personal patron identification information does not match information associated with an existing patron account in the patron account database, creating, by the at least one service oriented architecture server or casino management system server, the temporary patron account for the patron, the temporary patron account including at least one portion of the read personal patron identification information; responsive to creating the temporary patron account, automatically printing, via a patron account card printer at the kiosk or gaming machine, a physical temporary patron card, the temporary patron account card including at least one machine readable symbol or nontransitory computer-readable medium, the at least one machine readable symbol or nontransitory computer-readable medium being indicative of or storing thereon one or more of debit data that permits the patron to debit the temporary patron account via the temporary patron account card, credit data that permits the patron to credit the temporary patron account via the temporary patron account card, game play data that indicates game play of the patron, and personal identification information that identifies the patron; automatically delivering, via the patron account card printer at the kiosk or gaming machine, the physical temporary patron card to the patron; and monitoring, by the at least one service oriented architecture server or casino management system server, game play data generated responsive to the patron using the temporary patron account. - View Dependent Claims (17, 18, 19, 20)
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Specification