Systems and methods for multi-signal fault analysis

• US 9,563,986 B2
• Filed: 12/31/2014
• Issued: 02/07/2017
• Est. Priority Date: 12/31/2014
• Status: Expired due to Fees

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Cattone, Jeremy Leigh
• Primary Examiner(s): Butler, Rodney
• Assistant Examiner(s): BRUSHABER, FREDERICK M
• Application Number:
  US14/588,277
• Publication Number:
  US 20160189440A1
• Time in Patent Office: 769 Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0241 Advertisements
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/0808 Diagnosing performance data testing of vehicles G01M17/00; testing of electrical installation on vehicles G01R31/005

Abstract

Systems and methods for multi-signal fault analysis are described. The system receives signal message information, over a network, from a collection device comprised of a plurality of mobile devices including a first mobile device and a second mobile device that are associated with a first user. The first signal message information includes a first maintenance message including characterization information that was received by the first mobile device from a component that includes a sensor that operates to sense a first part that is assembled into a vehicle. The second signal message information includes signal information that was received by the second mobile device including an audio signal that a microphone in the second mobile device sensed. The system analyzes the multi-signal information to diagnose a problem and communicate a message to the first user with a diagnosis of the problem.

Claims

1. A system comprising:

at least one processor and executable instructions that are stored on a computer-readable medium having no transitory signals and that, when executed by the at least one processor, cause the at least one processor to perform operations comprising;

receiving a plurality of signal message information, over a network, from a collection device comprised of a plurality of mobile devices including a first mobile device and a second mobile device that are associated with a first user, the plurality of signal message information including a first signal message information and a second signal message information,

the first signal message information including a first maintenance message including characterization information received by the first mobile device from a component included in a vehicle, the component includes a sensor that is utilized to sense a first part that is assembled into the vehicle, the component to generate the characterization information based on a sense of the first part, as sensed by the sensor, and to communicate the characterization information to the mobile device,

the second signal message information including signal information that was received by the second mobile device including an audio signal and a timestamp including a date and a time that a microphone in the second mobile device sensed the audio signal;

identifying a first user profile information, at a network-based marketplace, as being associated with the first user;

storing the first signal message information as multi-signal information for a first channel in the first user profile information at the network-based marketplace;

storing the second signal message information as multi-signal information for a second channel in the first user profile information at the network-based marketplace;

analyzing the multi-signal information to identify diagnosis information that includes a diagnosis of a reported problem for the vehicle;

communicating a message to the first user, the message including the diagnosis of the problem.

2. The system of claim 1, wherein the operations further comprise analyzing the multi-signal information to identify prognosis information, wherein the prognosis information includes repair estimate information including a monetary estimate to fix the vehicle.

3. The system of claim 2, wherein the operations further comprise analyzing the first signal message information to identify a first event and analyze the second signal message information to identify a second event.

4. The system of claim 3, wherein the operations further comprise identifying correlation information based on a problem symptom described by the first user, wherein the operations further comprise identifying the first event in the correlation information, wherein the operations further comprise identifying the second event in the correlation information, wherein the operations further comprise identifying a correlated event that is associated with the diagnosis information.

5. The system of claim 3, wherein the operations further comprise receiving a configuration command from the first mobile device that adds another mobile device to the collection device.

6. The system of claim 1, wherein the first mobile device is paired with a first wearable device that is worn and wherein the operations further comprise receiving a test arming event from the first mobile device that is received by the first mobile device from the first wearable device.

7. The system of claim 1, wherein the operations further comprise communicating the multi-signal information to a second user on the network-based marketplace.

8. The system of claim 7, wherein the second user is identified based on expert information that describes the second user as an expert to diagnose the reported problem.

9. The system of claim 1, wherein the plurality of signal message information includes a third signal message information including signal information that was received by the second mobile device including any one of a optical signal, an accelerometer signal, an orientation signal, a compass signal, a temperature signal, a humidity signal, an environmental condition signal describing a weather condition, and an atmospheric pressure.

10. A method comprising:

receiving a plurality of signal message information, over a network, from a collection device comprised of a plurality of mobile devices including a first mobile device and a second mobile device that are associated with a first user, the plurality of signal message information including a first signal message information and a second signal message information,

the first signal message information including a first maintenance message including characterization information received by the first mobile device from a component included in a vehicle, the component includes a sensor that is utilized to sense a first part that is assembled into the vehicle, the component to generate the characterization information based on a sense of the first part, as sensed by the sensor, and to communicate the characterization information to the mobile device,

the second signal message information including signal information that was received by the second mobile device including an audio signal and a timestamp including a date and a time that a microphone in the second mobile device sensed the audio signal;

identifying a first user profile information, at a network-based marketplace, as being associated with the first user;

storing the first signal message information as multi-signal information for a first channel in the first user profile information at the network-based marketplace, the storing the first signal being done with at least one processor;

storing the second signal message information as multi-signal information for a second channel in the first user profile information at the network-based marketplace, the storing the second signal being done with at least one processor;

analyzing the multi-signal information to identify diagnosis information that includes a diagnosis of a reported problem for the vehicle; and

communicating a message to the first user, the message including the diagnosis of the problem.

11. The method of claim 10, further comprising analyzing the multi-signal information to identify prognosis information, wherein the prognosis information includes repair estimate information including a monetary estimate to fix the vehicle.

12. The method of claim 11, wherein the analyzing the multi-signal information to identify the diagnosis information includes analyzing the first signal message information to identify a first event and analyzing the second signal message information to identify a second event.

13. The method of claim 12, wherein the analyzing the multi-signal information further includes:

identifying correlation information based on a problem symptom described by the first user;

identifying the first event in the correlation information;

identifying the second event in the correlation information; and

identifying a correlated event that is associated with the diagnosis information.

14. The method of claim 12, further comprising receiving a configuration command from the first mobile device that adds another mobile device to the collection device.

15. The method of claim 10, wherein the first mobile device is paired with a first wearable device that is worn, rather than carried, and further comprising receiving a test arming event from the first mobile device that is received by the first mobile device from the first wearable device.

16. The method of claim 10, wherein the analyzing multi-signal information to identify the diagnosis information includes communicating the multi-signal information to a second user on the network-based marketplace.

17. The method of claim 16, wherein the second user is identified based on expert information that describes the second user as an expert to diagnose the reported problem.

18. The method of claim 10, wherein the plurality of signal message information includes a third signal message information including signal information that was received by the second mobile device including any one of a optical signal, an accelerometer signal, an orientation signal, a compass signal, a temperature signal, a humidity signal, an environmental condition signal describing a weather condition, and an atmospheric pressure.

19. A machine-readable hardware storage device having no transitory signals and storing a set of instructions that, when executed by one or more processors, causes the one or more processors to perform operations comprising:

receiving a plurality of signal message information, over a network, from a collection device comprised of a plurality of mobile devices including a first mobile device and a second mobile device that are associated with a first user, the plurality of signal message information including a first signal message information and a second signal message information,

the first signal message information including a first maintenance message including characterization information received by the first mobile device from a component included in a vehicle, the component includes a sensor that is utilized to sense a first part that is assembled into the vehicle, the component to generate the characterization information based on a sense of the first part, as sensed by the sensor, and to communicate the characterization information to the mobile device,

the second signal message information including signal information that was received by the second mobile device including an audio signal and a timestamp including a date and a time that a microphone in the second mobile device sensed the audio signal;

identifying a first user profile information, at a network-based marketplace, as being associated with the first user;

storing the first signal message information as multi-signal information for a first channel in the first user profile information at the network-based marketplace;

storing the second signal message information as multi-signal information for a second channel in the first user profile information at the network-based marketplace;

analyzing the multi-signal information to identify diagnosis information that includes a diagnosis of a reported problem for the vehicle; and

communicating a message to the first user, the message including the diagnosis of the problem.

20. The machine-readable hardware storage device of claim 19, wherein the plurality of signal message information includes a third signal message information including signal information that was received by the second mobile device including any one of a optical signal, an accelerometer signal, an orientation signal, a compass signal, a temperature signal, a humidity signal, an environmental condition signal describing a weather condition, and an atmospheric pressure.