Prioritizing multiple callers with a suggested time for a caller to call back

• US 9,565,300 B2
• Filed: 04/06/2016
• Issued: 02/07/2017
• Est. Priority Date: 12/12/2014
• Status: Active Grant

• Current Assignee: Elwha LLC (Intellectual Ventures LLC)
• Original Assignee: Elwha LLC (Intellectual Ventures LLC)
• Inventors: Chan, Alistair K., Duncan, William David, Hyde, Roderick A., Yildirim, Ozgur Emek
• Primary Examiner(s): Ghulamali, Qutbuddin
• Application Number:
  US15/091,885
• Publication Number:
  US 20160227028A1
• Time in Patent Office: 307 Days
• Field of Search: 379/7, 455/414.1
• US Class Current: 1/1
• CPC Class Codes: H04M 1/64 Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations centralised dictation systems H04M11/10
• CPC Class Codes: H04M 2201/16 Sequence circuits
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 2203/655 Combination of telephone service and social networking
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42195 Arrangements for calling back a calling subscriber when the wanted subscriber ceases to be busy H04M3/48
• CPC Class Codes: H04M 3/42348 Location-based services which utilize the location information of a target
• CPC Class Codes: H04M 3/432 Arrangements for calling a subscriber at a specific time, e.g. morning call service
• CPC Class Codes: H04M 3/53325 Interconnection arrangements between voice mail systems
• CPC Class Codes: H04M 3/5335 Message type or catagory, e.g. priority, indication
• CPC Class Codes: H04M 3/53366 Message disposing or creating aspects
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

A computing device includes a memory; and a processing circuit coupled to the memory and configured to receive call data regarding a plurality of telephone calls placed to the computing device, each of the plurality of telephone calls being placed by a caller; prioritize each caller based on the call data and prioritization data stored in the memory, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the computing device and including at least one of electronic contact data, electronic calendar data, and social media data; determine a future time for each caller to speak with the receiver based on the prioritization of each caller; and transmit a message to each caller providing an indication of the future time.

Claims

1. A method of prioritizing multiple callers, comprising:

receiving call data regarding a plurality of telephone calls placed to a computing device, each of the plurality of telephone calls being a missed telephone call placed by a caller;

prioritizing each caller based on the call data and prioritization data, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the computing device and including at least one of electronic contact data, electronic calendar data, and social media data;

determining a future time for each caller to speak with the receiver based on the prioritization of each caller; and

transmitting a message to each caller providing an indication of the future time.

2. The method of claim 1, wherein the call data includes at least one of a caller name, a caller telephone number, a type of telephone caller, a call time, and a call date.

3. The method of claim 1, wherein the prioritization data includes a priority list of caller names.

4. The method of claim 3, further comprising placing the caller'"'"'s name on the priority list of caller names based on the prioritization of the caller.

5. The method of claim 1, wherein the relationship includes at least one of a familial relationship, a marital relationship, and a business relationship.

6. The method of claim 1, wherein the electronic contact data includes at least one of a name and an address from an electronic contact list.

7. The method of claim 1, wherein the electronic contact data includes a target response time associated with returning calls by the caller.

8. The method of claim 1, wherein the electronic contact data includes a targeted call duration to be allotted for a returned call to the caller.

9. The method of claim 1, wherein the electronic contact data includes a tag identifying at least one caller as a high priority contact, wherein the callers are prioritized based on the tag.

10. The method of claim 1, wherein the electronic calendar data includes an appointment from an electronic calendar.

11. The method of claim 1, wherein the social media data includes data linking each caller and the receiver on a social media website.

12. The method of claim 1, wherein the prioritization data includes data related to one or more physical visits between each caller and the receiver.

13. The method of claim 1, wherein the prioritization data includes data regarding a current distance between each caller and the computing device.

14. The method of claim 1, further comprising determining the future time based on scheduling data.

15. The method of claim 14, wherein the scheduling data provides an indication of free time on an electronic calendar of the caller.

16. The method of claim 14, wherein the scheduling data includes a predicted time of arrival at intermediate location between a current location of the computing device and a destination location during movement of the computing device.

17. The method of claim 1, further comprising transmitting messages to previous callers based on reprioritizing the previous callers.

18. A method of prioritizing a plurality of callers, comprising:

receiving call data regarding a plurality of telephone calls placed to a mobile computing device, each of the plurality of telephone calls being a missed telephone call placed by a caller;

prioritizing each caller based on the call data and prioritization data, the prioritization data providing an indication of a relationship between each caller and a receiver associated with the mobile computing device;

determining a future time for at least one of the callers to speak with the receiver based on the prioritization of each caller and a predicted arrival time of the mobile computing device at a destination location; and

transmitting a message to at least one of the callers providing an indication of the future time.

19. The method of claim 18, wherein the future time is based on current traffic conditions.

20. The method of claim 18, wherein the call data provides an indication of at least one of a tone of a voice of a caller and a content of a message of a caller.

21. The method of claim 18, wherein the call data provides an indication of whether a current missed call is placed by a same caller as a previous missed call.

22. The method of claim 18, further comprising determining the future time based on scheduling data.

23. The method of claim 22, wherein the scheduling data provides an indication of free time on an electronic calendar of the receiver.

24. The method of claim 22, wherein the scheduling data provides an indication of free time on an electronic calendar of the caller.

25. The method of claim 22, wherein the scheduling data includes a predetermined time period for the receiver to return missed telephone calls.

26. The method of claim 18, wherein the message includes an electronic calendar invitation configured to enable each caller to populate an electronic calendar application of a computing device of the caller.

27. The method of claim 18, wherein the message indicates a time when the caller should place a future call to the computing device.

28. The method of claim 18, wherein the message indicates a time when the receiver will place a future call to the caller.

29. A method comprising:

receiving call data regarding a plurality of telephone calls placed to a MOBILE computing device, each of the plurality of telephone calls being a missed telephone call placed by a caller;

determining a future time for at least one of the callers to speak with the receiver based on the prioritization of each caller and a predicted arrival time of the mobile computing device at a destination point; and

transmitting a message to at least one of the callers providing an indication of the future time.

30. The method of claim 29, wherein the future time is determined based on current traffic conditions.

31. The method of claim 29, wherein the call data includes at least one of a caller name, a caller telephone number, a type of telephone caller, a call time, and a call date.

32. The method of claim 29, wherein the call data provides an indication of at least one of a tone of a voice of the caller and a content of a message of a caller.

33. The method of claim 29, wherein the call data provides an indication of whether a current missed call is placed by a same caller as a previous missed call.

34. The method of claim 29, wherein the method further comprises determining the future time based on scheduling data.

35. The method of claim 29, wherein the scheduling data provides an indication of free time on an electronic calendar of the receiver.