Device, system, and method for providing interactive guidance with execution of operations
First Claim
1. A method of providing interactive guidance to a user of a computerized application, the method comprising:
- receiving a user request to obtain interactive guidance with respect to said computerized application;
based on the user request, selectively retrieving an interactive guidance script from a repository of previously-recorded interactive guidance scripts, wherein said interactive guidance script comprises instructions for performing one or more actions in said computerized application on behalf of the user, for displaying guidance text associated with at least one of said actions, and for enabling the user to enter data comprising a character string into one or more fields in the computerized application in response to at least some of said guidance text; and
playing said interactive guidance script,to automatically execute said one or more actions in said computerized application on behalf of the user, to display said guidance text in association with at least one of said actions, and to enable the user to enter said data into said one or more fields in said computerized application, in response to at least some of said guidance text.
3 Assignments
0 Petitions
Accused Products
Abstract
Device, system, and method for providing interactive guidance with execution of operations. For example, a method of providing interactive guidance to a user of a computerized application includes: receiving a user request to obtain interactive guidance with respect to the computerized application; based on the user request, selectively retrieving an interactive guidance script from a repository of previously-recorded interactive guidance scripts; playing the interactive guidance script with respect to the computerized application; and automatically executing by the interactive guidance script at least one action on behalf of the user with regard to the computerized application.
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Citations
21 Claims
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1. A method of providing interactive guidance to a user of a computerized application, the method comprising:
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receiving a user request to obtain interactive guidance with respect to said computerized application; based on the user request, selectively retrieving an interactive guidance script from a repository of previously-recorded interactive guidance scripts, wherein said interactive guidance script comprises instructions for performing one or more actions in said computerized application on behalf of the user, for displaying guidance text associated with at least one of said actions, and for enabling the user to enter data comprising a character string into one or more fields in the computerized application in response to at least some of said guidance text; and playing said interactive guidance script, to automatically execute said one or more actions in said computerized application on behalf of the user, to display said guidance text in association with at least one of said actions, and to enable the user to enter said data into said one or more fields in said computerized application, in response to at least some of said guidance text. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A non-transitory computer-readable medium having stored therein instructions for providing interactive guidance to a user of a computerized application, wherein the instructions, when executed by the computer, cause the computer to:
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receive a user request to obtain interactive guidance with respect to said computerized application; selectively retrieve, based on the user request, an interactive guidance script from a repository of previously-recorded interactive guidance scripts, wherein said interactive guidance script comprises instructions for performing one or more actions in said computerized application on behalf of the user, for displaying guidance text associated with at least one of said actions, and for enabling the user to enter data comprising a character string into one or more fields in the computerized application in response to at least some of said guidance text; and play said interactive guidance script, to automatically execute said one or more actions in said computerized application on behalf of the user, to display said guidance text in association with at least one of said actions, and to enable the user to enter said data into said one or more fields in said computerized application, in response to at least some of said guidance text. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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Specification