Providing parameterized actionable communication messages via an electronic communication

• US 9,569,752 B2
• Filed: 03/30/2012
• Issued: 02/14/2017
• Est. Priority Date: 12/15/2011
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Deering, Christopher, Zhang, Qian
• Primary Examiner(s): Wasel, Mohamed
• Assistant Examiner(s): Wu, Tsung
• Application Number:
  US13/435,212
• Publication Number:
  US 20130159432A1
• Time in Patent Office: 1,782 Days
• Field of Search: 709/204, 709/206, 715700-866, 348 1401- 1404
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]

Abstract

A method, an apparatus and computer readable storage media facilitate initiating an actionable message at a computing device in response to input of a defined sequence of characters at the computing device, and executing an action associated with the initiated actionable message in accordance with information that is specific to the actionable message.

Claims

1. A method comprising:

in response to a predefined sequence of characters being input within a first communication session at a first computing device, generating a predefined actionable icon that is displayed within the first communication session for at least one of the first computing device and a second computing device, wherein the predefined actionable icon comprises an actionable message;

initiating the actionable message within the first communication session at the first computing device that is associated with the generated icon, wherein the initiating the actionable message includes obtaining contact information for users of the first and second computing devices to enable initiation of a second communication session between the users; and

in response to the user of at least one of the first computing device and the second computing device selecting the icon, executing an action associated with the initiated actionable message utilizing the contact information, wherein the action results in initiation of the second communication session, the first communication session comprises an email session or an instant messaging session, and the second communication session comprises an audio communication and/or a video communication between two or more users via computing devices.

2. The method of claim 1, further comprising:

facilitating input of at least one parameter including information associated with the action to be executed in relation to the actionable message.

3. The method of claim 1, further comprising:

engaging in the first communication session including at least the first computing device and the second computing device;

wherein the actionable message is initiated at the first computing device and sent to the second computing device via the first communication session, and the icon is generated at the second computing device in response to receiving the actionable message from the first computing device.

4. The method of claim 1, wherein the contact information comprises a phone number associated with the first computing device.

5. The method of claim 1, wherein the contact information comprises information that enables a video conference meeting between the first and second computing devices.

6. An apparatus comprising:

a memory configured to store instructions including a communication application; and

a processor configured to execute and control operations of the communication application so as to;

in response to a predefined sequence of characters being input within a first communication session at a first computing device, generate a predefined actionable icon that is displayed within the first communication session for at least one of the first computing device and a second computing device, wherein the predefined actionable icon comprises an actionable message;

initiate the actionable message within the first communication session at the first computing device that is associated with the generated icon, wherein the initiating the actionable message includes obtaining contact information for users of the first and second computing devices to enable initiation of a second communication session between the users; and

in response to the user of at least one of the first computing device and the second computing device selecting the icon, execute an action associated with the initiated actionable message utilizing the contact information, wherein the action results in initiation of the second communication session, the first communication session comprises an email session or an instant messaging session, and the second communication session comprises an audio communication and/or a video communication between two or more users via computing devices.

7. The apparatus of claim 6, wherein the apparatus comprises the first computing device and further comprises a network interface unit that is configured to enable communication with the second computing device over a network for the first and second communication sessions.

8. The apparatus of claim 7, wherein the processor is further configured to:

transmit the initiated actionable message to the second computing device during the first communication session.

9. The apparatus of claim 7, wherein the processor is further configured to:

receive an actionable message from the second computing device during the first communication session, wherein the actionable message comprises an icon that is displayed by the apparatus; and

in response to the actionable message being activated at the apparatus by selection of the icon at the apparatus, execute an action associated with the activated actionable message.

10. One or more computer readable storage devices encoded with software comprising computer executable instructions and when the software is executed operable to:

in response to a predefined sequence of characters being input within a first communication session at a first computing device, generate a predefined actionable icon that is displayed within the first communication session for at least one of the first computing device and a second computing device, wherein the predefined actionable icon comprises an actionable message;

initiate the actionable message within the first communication session at the first computing device that is associated with the generated icon, wherein initiation of the actionable message includes obtaining contact information for users of the first and second computing devices to enable initiation of a second communication session between the users; and

in response to the user of at least one of the first computing device and the second computing device selecting the icon, execute an action associated with the initiated actionable message utilizing the contact information, wherein the action results in initiation of the second communication session, the first communication session comprises an email session or an instant messaging session, and the second communication session comprises an audio communication and/or a video communication between two or more users via computing devices.

11. The one or more computer readable storage devices of claim 10, and further comprising instructions that are operable to:

engage in the first communication session including at least the first computing device and the second computing device;

wherein the actionable message is initiated at the first computing device and sent to the second computing device via the first communication session, and the icon is generated at the second computing device in response to receiving the actionable message from the first computing device.

12. The one or more computer readable storage devices of claim 11, wherein the instructions operable to execute the action comprise instructions operable to execute the action by a user of the first computing device.

13. The one or more computer readable storage devices of claim 10, wherein the contact information comprises a phone number associated with the first computing device.

14. The one or more computer readable storage devices of claim 10, wherein the contact information comprises information that enables a video conference meeting between the first and second computing devices.