Unified messaging system and method with integrated communication applications and interactive voice recognition

• US 9,571,445 B2
• Filed: 06/29/2007
• Issued: 02/14/2017
• Est. Priority Date: 03/03/1997
• Status: Expired due to Fees

• Current Assignee: Parus Holdings, Inc.
• Original Assignee: Parus Holdings, Inc.
• Inventors: Kurganov, Alex
• Primary Examiner(s): Pezzlo, John
• Application Number:
  US11/824,376
• Publication Number:
  US 20070263601A1
• Time in Patent Office: 3,518 Days
• Field of Search: 370/252, 370/328, 370/352, 370/386, 370/419
• US Class Current: 1/1
• CPC Class Codes: G06F 16/20 of structured data, e.g. relational data
• CPC Class Codes: G06F 16/30 of unstructured textual data document management systems G06F16/93
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 17/22 Interactive procedures; Man-machine interfaces
• CPC Class Codes: G10L 21/00 Speech or voice signal processing techniques to produce another audible or non-audible signal, e.g. visual or tactile, in order to modify its quality or its intelligibility G10L19/00 takes precedence
• CPC Class Codes: G10L 25/48 specially adapted for particular use
• CPC Class Codes: H04L 51/00 User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 61/4555 Directories for electronic mail or instant messaging
• CPC Class Codes: H04L 61/4557 Directories for hybrid networks, e.g. including telephone numbers
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion
• CPC Class Codes: H04L 69/329 in the application layer [OSI layer 7]
• CPC Class Codes: H04L 9/40 Network security protocols
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/436 : Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/51 : Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/515 : Night service systems
• CPC Class Codes: H04M 3/53 : Centralised arrangements for recording incoming messages , i.e. mailbox systems
• CPC Class Codes: H04M 3/56 : Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 7/0003 : Interconnection between telephone networks and data networks
• CPC Class Codes: H04M 7/0033 : Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/12 : for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
• CPC Class Codes: H04W 4/12 : Messaging; Mailboxes; Announcements

Abstract

A method and apparatus for a computer and telecommunication network which can receive, send and manage information from or to a subscriber of the network, based on the subscriber'"'"'s configuration. The network is made up of at least one cluster containing voice servers which allow for telephony, speech recognition, text-to-speech and conferencing functions, and is accessible by the subscriber through standard telephone connections or through internet connections. The network also utilizes a database and file server allowing the subscriber to maintain and manage certain contact lists and administrative information. A web server is also connected to the cluster thereby allowing access to all functions through internet connections.

Claims

1. A system for managing communications and contact information relating to one or more users transmitted over one or more communication networks, the users using a voice-enabled device connected to the one or more communication networks, said system comprising:

a computer;

a database connected to the one or more communication networks, said database configured to store contact information relating to the one or more users and one or more stored digital commands corresponding to one or more voice-enabled tasks for managing the communications and contact information relating to the one or more users; and

one or more clusters of servers connected to the one or more communication networks and including at least one voice server configured with a speaker-independent speech recognition capability wherein the speaker-independent speech recognition capability is configured to receive speech input from the one or more users provided via the voice-enabled user device and via the one or more communication networks and wherein the speech input expresses one or more natural voice commands, the speaker-independent speech recognition capability configured to process the natural voice commands by comparing the natural voice commands to the one or more stored digital commands to determine the one or more voice-enabled tasks to be performed by the computer on the one or more servers and to execute the one or more voice-enabled tasks and unified messaging relating to the one or more voice-enabled tasks, wherein the one or more voice-enabled tasks to be performed is selected from a group of tasks including

     1) managing a particular user'"'"'s contact information,

     2) managing a communication for said particular user, and

     3) retrieving information relating to said particular user from a second server via the one or more communication networks.

2. The system of claim 1 wherein the speech input expressing the one or more natural commands is selected from the group comprising of:

“

transfer to the operator,”

“

transfer to operator,”

“

dial an extension,”

“

dial extension,”

“

reach an extension,”

“

reach extension,”

“

reach my party,”

“

reach party,”

“

reach him,”

“

reach her,”

“

reach them,”

“

leave a message,”

“

leave message,”

“

open my mailbox,”

“

open mailbox,”

“

cancel,”

“

listen to my messages,”

“

listen to messages,”

“

make a call,”

“

make a telephone call,”

“

make a phone call”

“

dial a telephone number,”

“

dial a phone number,”

“

transfer my calls,”

“

transfer my calls to my office,”

“

transfer my calls to my home,”

“

transfer my calls to my mobile,”

“

transfer my calls to my cell phone,”

“

transfer my calls to my cellular phone,”

“

transfer calls to my voice mail,”

“

transfer calls to my office,”

“

transfer my calls to my current number,”

“

transfer my calls,”

“

transfer calls,”

“

transfer calls to my office,”

“

transfer calls to my home,”

“

transfer calls to my mobile,”

“

transfer calls to my cell phone,”

“

transfer calls to my cellular phone,”

“

transfer calls to my voice mail,”

“

transfer calls to my current number,”

“

follow me,”

“

set message notification,”

“

notify me by email,”

“

notify me by pager number,”

“

notify me by pager,”

“

notify me by voice thru email,”

“

notify by email,”

“

notify by pager number,”

“

notify by pager,”

“

notify by voice thru email,”

“

turn notification off,”

“

repeat the message,”

“

repeat this message,”

“

repeat message,”

“

listen to the next message,”

“

listen to next message,”

“

the next message,”

“

next message,”

“

play caller id,”

“

what is the caller id,”

“

what is caller id,”

“

delete this message,”

“

delete the message,”

“

delete message,”

“

save this message,”

“

save the message,”

“

save message,”

“

return the call,”

“

forward this message,”

“

forward the message,”

“

forward message,”

“

create a contact,”

“

create contact,”

“

add a contact,”

“

add this contact,”

“

add contact,”

“

go to the subscriber menu,”

“

go to subscriber menu,”

“

re-record this message,”

“

re-record the message,”

“

rerecord message,”

“

send this message,”

“

send the message,”

“

send message,”

“

call (insert contact name),”

“

call (insert contact name) at home,”

“

call (insert contact name) at office,”

“

call (insert contact name) at work,”

“

call home,”

“

call the office,”

“

call my office,”

“

call office,”

“

dial a number,”

“

dial number,”

“

use this recording,”

“

use the recording,”

“

use recording,”

“

listen to this recording,”

“

listen to the recording,”

“

listen to recording,”

“

rerecord this name,”

“

re-record the name,”

“

re-record name,”

“

set up conference call,”

“

join the conference,” and

“

join conference”

.

3. The system of claim 1 wherein the voice-enabled device is a wireless telephone.

4. The system of claim 1 wherein the voice-enabled device is a landline telephone.

5. The system of claim 1 wherein the voice-enabled device is a voice over internet protocol telephone.

6. The system of claim 1 further comprising:

a set of prompts audible to a user; and

a logic flow for transmitting prompts to the user in a pre-determined manner in response to the user accessing the system or the user providing the speech input.

7. The system of claim 6 wherein the logic flow provides for prompts depending on the response transmitted by the user to an earlier prompt.

8. The system of claim 1 wherein said speech recognition capability is configured to analyze phonemes of the speech input.

9. The system of claim 1 wherein the one or more servers are configured to receive and process DTMF signals from the voice-enabled device.

10. The system of claim 1 further comprising the one or more servers configured to convert a result of the one or more tasks to a speech output.

11. The system of claim 1 wherein managing a user'"'"'s contact information includes at least one of creating a contact, editing a contact, deleting a contact, setting a preference.

12. The system of claim 1 wherein managing a communication includes at least one of initiating a message, accessing a message, playing a message, saving a message, retrieving a message, deleting a message, rerouting a message, listening to a message, marking a message, sending a message, and storing a message.

13. A method for managing information over one or more communication networks via a computer system using a voice-enabled device, the method comprising the steps of:

receiving a user'"'"'s speech input via the voice-enabled device wherein the speech input expresses a natural voice command to be performed by the computer system;

transmitting the speech input to a speaker-independent speech recognition capability of the computer system wherein the speaker-independent speech recognition capability recognizes the natural voice command and processes the speech input to determine one or more corresponding tasks to be performed, wherein the one or more corresponding tasks are determined by comparing the natural voice command with one or more stored digital commands; and

;

executing, by a processor of the computer system, the one or more corresponding tasks and unified messaging relating to the one or more corresponding tasks, wherein the one or more corresponding tasks to be performed are selected from a group of

     1) managing user information,

     2) managing a communication relating to the user, and

     3) retrieving information relating to said user from a communication network.

14. The method of claim 13 wherein the speech input is selected from the group comprising of:

“

transfer to the operator,”

“

transfer to operator,”

“

dial an extension,”

“

dial extension,”

“

reach an extension,”

“

reach extension,”

“

reach my party,”

“

reach party,”

“

reach him,”

“

reach her,”

“

reach them,”

“

leave a message,”

“

leave message,”

“

open my mailbox,”

“

open mailbox,”

“

cancel,”

“

listen to my messages,”

“

listen to messages,”

“

make a call,”

“

make a telephone call,”

“

make a phone call”

“

dial a telephone number,”

“

dial a phone number,”

“

transfer my calls,”

“

transfer my calls to my office,”

“

transfer my calls to my home,”

“

transfer my calls to my mobile,”

“

transfer my calls to my cell phone,”

“

transfer my calls to my cellular phone,”

“

transfer calls to my voice mail,”

“

transfer calls to my office,”

“

transfer my calls to my current number,”

“

transfer my calls,”

“

transfer calls,”

“

transfer calls to my office,”

“

transfer calls to my home,”

“

transfer calls to my mobile,”

“

transfer calls to my cell phone,”

“

transfer calls to my cellular phone,”

“

transfer calls to my voice mail,”

“

transfer calls to my current number,”

“

follow me,”

“

set message notification,”

“

notify me by email,”

“

notify me by pager number,”

“

notify me by pager,”

“

notify me by voice thru email,”

“

notify by email,”

“

notify by pager number,”

“

notify by pager,”

“

notify by voice thru email,”

“

turn notification off,”

“

repeat the message,”

“

repeat this message,”

“

repeat message,”

“

listen to the next message,”

“

listen to next message,”

“

the next message,”

“

next message,”

“

play caller id,”

“

what is the caller id,”

“

what is caller id,”

“

delete this message,”

“

delete the message,”

“

delete message,”

“

save this message,”

“

save the message,”

“

save message,”

“

return the call,”

“

forward this message,”

“

forward the message,”

“

forward message,”

“

create a contact,”

“

create contact,”

“

add a contact,”

“

add this contact,”

“

add contact,”

“

go to the subscriber menu,”

“

go to subscriber menu,”

“

re-record this message,”

“

re-record the message,”

“

rerecord message,”

“

send this message,”

“

send the message,”

“

send message,”

“

call (insert contact name),”

“

call (insert contact name) at home,”

“

call (insert contact name) at office,”

“

call (insert contact name) at work,”

“

call home,”

“

call the office,”

“

call my office,”

“

call office,”

“

dial a number,”

“

dial number,”

“

use this recording,”

“

use the recording,”

“

use recording,”

“

listen to this recording,”

“

listen to the recording,”

“

listen to recording,”

“

re-record this name,”

“

re-record the name,”

“

re-record name,”

“

set up conference call,”

“

join the conference,” and

“

join conference”

.

15. The method of claim 13 wherein the voice-enabled device is a wireless telephone.

16. The method of claim 13 wherein the voice-enabled device is a landline telephone.

17. The method of claim 13 wherein the voice-enabled device is a voice over internet protocol telephone.

18. The method of claim 13 wherein said speech recognition capability analyzes phonemes of the speech input to process the natural language speech input to determine the function.

19. The method of claim 13 further comprising the step of receiving and processing DTMF signals from the voice-enabled device.

20. The method of claim 13 wherein managing a user information includes at least one of creating a contact, editing a contact, deleting a contact, setting a preference, managing a schedule, creating a reminder, editing a reminder, deleting a reminder, and managing a personal database.

21. The method of claim 13 wherein managing a communication includes at least one of initiating a message, accessing a message, playing a message, saving a message, retrieving a message, deleting a message, rerouting a message, listening to a message, marking a message, sending a message, and storing a message.

22. The method of claim 21, wherein the message is at least one of a telephone call, fax, electronic message, voicemail message, and conference call.

24. The method of claim 13 further comprising the step of:

receiving, at the processor, a result of a performance of the one or more tasks;

transmitting the result to the voice-enabled device via the one or more communication networks.

25. The method of claim 24 wherein the result is selected from the group of

sound output;

text output; and

graphic output.

26. The method of claim 25 wherein the sound output includes speech.

27. The method of claim 24 further comprising the step of

transmitting the result to a text-to-speech capability at the processor, the text-to-speech capability converting the result to a speech output.

23. A system for managing communications over one or more communication networks via a voice-enabled device connected to the one or more communication networks, said system comprising:

one or more clusters of servers connected to the one or more communication networks comprising at least one voice server configured with a speaker-independent speech recognition capability, the speaker-independent speech recognition capability configured to receive speech input from the voice-enabled user device via the one or more communication networks wherein the speech input expresses one or more natural voice commands to be performed by the one or more servers and process the natural voice commands to determine one or more tasks to be performed by the one or more servers and execute unified messaging relating to the one or more tasks to be performed,

wherein the one or more tasks to be performed is selected from a group of managing said user information, managing a communication, and retrieving information from a second server via the one or more communication networks.

28. The system of claim 23, further comprising the one or more servers configured to convert a result of the one or more tasks to a speech output.

29. The system of claim 23 wherein managing user information includes at least one of creating a contact, editing a contact, deleting a contact, setting a preference, managing a schedule, creating a reminder, editing a reminder, deleting a reminder, and managing a personal database.

30. The system of claim 23 wherein managing a communication includes at least one of initiating a message, accessing a message, playing a message, saving a message, retrieving a message, deleting a message, rerouting a message, listening to a message, marking a message, sending a message, and storing a message.

31. The system of claim 30, wherein the message is at least one of a telephone call, fax, electronic message, voicemail message, and conference call.

32. A method for managing communications and contact information over one or more communication networks via a computer system by receiving speech input from one or more users using a voice-enabled device, the method comprising the steps of:

storing a user'"'"'s contact information in a database connected to the computer system and the one or more communication networks;

receiving a user'"'"'s natural voice speech input via said voice-enabled device wherein the natural voice speech input expresses a command relating to a task to be performed by the computer system;

transmitting the natural voice speech input to a speaker-independent speech recognition capability of the computer system wherein the speaker-independent speech recognition capability processes the natural voice speech input to determine one or more tasks to be performed by the computer system; and

;

executing, by the processor of the computer system, the one or more tasks to be performed and unified messaging relating to the one or more tasks, wherein the one or more tasks to be performed are selected from a group of managing said user'"'"'s contact information, managing said communication, and retrieving information from said communication network.

33. The method of claim 32 wherein the natural voice speech input is selected from the group comprising:

“

transfer to the operator,”

“

transfer to operator,”

“

dial an extension,”

“

dial extension,”

“

reach an extension,”

“

reach extension,”

“

reach my party,”

“

reach party,”

“

reach him,”

“

reach her,”

“

reach them,”

“

leave a message,”

“

leave message,”

“

open my mailbox,”

“

open mailbox,”

“

cancel,”

“

listen to my messages,”

“

listen to messages,”

“

make a call,”

“

make a telephone call,”

“

make a phone call”

“

dial a telephone number,”

“

dial a phone number,”

“

transfer my calls,”

“

transfer my calls to my office,”

“

transfer my calls to my home,”

“

transfer my calls to my mobile,”

“

transfer my calls to my cell phone,”

“

transfer my calls to my cellular phone,”

“

transfer calls to my voice mail,”

“

transfer calls to my office,”

“

transfer my calls to my current number,”

“

transfer my calls,”

“

transfer calls,”

“

transfer calls to my office,”

“

transfer calls to my home,”

“

transfer calls to my mobile,”

“

transfer calls to my cell phone,”

“

transfer calls to my cellular phone,”

“

transfer calls to my voice mail,”

“

transfer calls to my current number,”

“

follow me,”

“

set message notification,”

“

notify me by email,”

“

notify me by pager number,”

“

notify me by pager,”

“

notify me by voice thru email,”

“

notify by email,”

“

notify by pager number,”

“

notify by pager,”

“

notify by voice thru email,”

“

turn notification off,”

“

repeat the message,”

“

repeat this message,”

“

repeat message,”

“

listen to the next message,”

“

listen to next message,”

“

the next message,”

“

next message,”

“

play caller id,”

“

what is the caller id,”

“

what is caller id,”

“

delete this message,”

“

delete the message,”

“

delete message,”

“

save this message,”

“

save the message,”

“

save message,”

“

return the call,”

“

forward this message,”

“

forward the message,”

“

forward message,”

“

create a contact,”

“

create contact,”

“

add a contact,”

“

add this contact,”

“

add contact,”

“

go to the subscriber menu,”

“

go to subscriber menu,”

“

re-record this message,”

“

re-record the message,”

“

rerecord message,”

“

send this message,”

“

send the message,”

“

send message,”

“

call (insert contact name),”

“

call (insert contact name) at home,”

“

call (insert contact name) at office,”

“

call (insert contact name) at work,”

“

call home,”

“

call the office,”

“

call my office,”

“

call office,”

“

dial a number,”

“

dial number,”

“

use this recording,”

“

use the recording,”

“

use recording,”

“

listen to this recording,”

“

listen to the recording,”

“

listen to recording,”

“

re-record this name,”

“

re-record the name,”

“

re-record name,”

“

set up conference call,”

“

join the conference,” and

“

join conference”

.

34. The method of claim 32 wherein the voice-enabled device is a wireless telephone.

35. The method of claim 32 wherein the voice-enabled device is a landline telephone.

36. The method of claim 32 wherein the voice-enabled device is a voice over internet protocol telephone.

37. The method of claim 32 wherein the speech recognition capability analyzes phonemes of the natural voice speech input.

38. The method of claim 32 further comprising the step of receiving and processing DTMF signals from the voice-enabled device.

39. The method of claim 32 further comprising the step of:

receiving, at the processor, a result of a performance of the one or more tasks;

transmitting the result to the voice-enabled device via the one or more communication networks.

40. The method of claim 39 wherein the result is selected from the group of

sound output;

text output; and

graphic output.

41. The method of claim 40 wherein the sound output includes speech.

42. The method of claim 39 further comprising the step of

transmitting the result to a text-to-speech capability at the processor, the text-to-speech capability converting the result to a speech output.

43. The method of claim 32 wherein managing a user'"'"'s contact information includes at least one of creating a contact, editing a contact, deleting a contact, setting a preference.

44. The method of claim 32 wherein managing a communication includes at least one of initiating a message, accessing a message, playing a message, saving a message, retrieving a message, deleting a message, rerouting a message, listening to a message, marking a message, sending a message, and storing a message.

45. The method of claim 44, wherein the message is at least one of a telephone call, fax, electronic message, voicemail message, and conference call.