Intelligent electronic communications

• US 9,571,643 B2
• Filed: 11/20/2015
• Issued: 02/14/2017
• Est. Priority Date: 10/14/2005
• Status: Active Grant

• Current Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Original Assignee: Meta Platforms, Inc. (f/k/a Facebook, Inc.)
• Inventors: Cooper, Robert M.
• Primary Examiner(s): Ramakrishnaiah, Melur
• Application Number:
  US14/948,056
• Publication Number:
  US 20160080566A1
• Time in Patent Office: 452 Days
• Field of Search: 379/88.13, 379/265.09
• US Class Current: 1/1
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: H04M 3/4878 Advertisement messages
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 7/003 Click to dial services

Abstract

Establishing a telephone call includes enabling display of a visual indicator of a call destination entity and detecting selection by a user of the visual indicator. The availability of the user to receive a first telephone call is determined. Voice communications between the call destination entity and the user are established in response to detection of the selection by the user of the visual indicator and conditioned on the user being determined to be available to receive the first telephone call. Establishing voice communications includes enabling placement of the first telephone call to the user to establish a first PSTN link with the user and enabling a voice communications link to be setup with the call destination entity.

Claims

1. A method comprising:

providing a visual indicator to a user, wherein the visual indicator is an advertisement associated with a business;

detecting, by at least one processor, a selection of the visual indicator by the user;

accessing contact information associated with the visual indicator;

initiating a communication in response to the detected selection using the accessed contact information; and

updating, in response to the detected selection of the visual indicator, a user profile associated with the user based on the communication, wherein updating the user profile associated with the user based on the communication comprises adding an indication of the communication with the business to the user profile.

2. The method of claim 1, wherein the advertisement comprises at least one of a banner, text, an image, audio, or video.

3. The method of claim 1, wherein updating the user profile associated with the user based on the communication comprises adding information associated with the business to the user profile.

4. The method of claim 3, wherein adding information associated with the business to the user profile comprises adding the business to a contact list within the user profile.

5. The method of claim 3, wherein updating the user profile comprises updating the user profile to reflect a transaction between the user and the business.

6. The method of claim 1, wherein providing the visual indicator to the user comprises providing the visual indicator to the user in a graphical user interface for a web page, an e-mail, a chat session, or an instant message session.

7. The method of claim 1, further comprising:

determining that the communication with the user cannot be initiated with the user; and

in response to the determination, initiating an alternate communication for the user.

8. The method of claim 1, wherein initiating a communication in response to the detected selection using the accessed contact information comprises initiating an instant messaging session between the user and the business, and updating the user profile further comprises adding information associated with the instant messaging session between the user and the business.

9. The method of claim 1, wherein updating the user profile associated with the user based on the communication further comprises adding an indicator associated with the business to a buddy list associated with the user.

10. The method of claim 1, wherein providing the visual indicator to the user comprises presenting the visual indicator within a buddy list user interface.

11. A non-transitory computer readable medium storing instructions that, when executed by at least one processor, cause a computer system to:

provide a visual indicator to a user, wherein the visual indicator is an advertisement associated with a business;

detect a selection of the visual indicator by the user;

access contact information associated with the visual indicator;

initiate a communication in response to the detected selection using the accessed contact information; and

updating, in response to the detected selection of the visual indicator, a user profile associated with the user based on the communication, wherein updating the user profile associated with the user based on the communication comprises adding an indication of the communication with the business to the user profile.

12. The non-transitory computer readable medium of claim 11, wherein the advertisement comprises at least one of a banner, text, an image, audio, or video.

13. The non-transitory computer readable medium of claim 12, further comprising instructions that, when executed by the at least one processor, cause the computer system to facilitate the communication between the user and the business using accessed contact information associated with the business.

14. The non-transitory computer readable medium of claim 13, further comprising instructions that, when executed by the at least one processor, cause the computer system to update the user profile with information related to the communication.

15. The non-transitory computer readable medium of claim 14, further comprising instructions that, when executed by the at least one processor, cause the computer system to add information associated with the business to the user profile by adding the business to a contact list within the user profile.

16. The non-transitory computer readable medium of claim 15, further comprising instructions that, when executed by the at least one processor, cause the computer system to create a calendar event based on a service provided by the business, and wherein the calendar event includes information for the service provided by the business.

17. The non-transitory computer readable medium of claim 11, wherein the instructions, when executed by the at least one processor, cause the system to initiate the communication by establishing an instant messaging session between the user and a representative of the business.

18. A system comprising:

at least one processor; and

at least one non-transitory computer readable storage medium storing instructions thereon that, when executed by the at least one processor, cause the system to;

provide a visual indicator to a user, wherein the visual indicator is an advertisement associated with a business;

detect a selection of the visual indicator by the user;

access contact information associated with the visual indicator;

initiate a communication in response to the detected selection using the accessed contact information; and

update, in response to the detected selection of the visual indicator, a user profile associated with the user based on the communication, wherein updating the user profile associated with the user based on the communication comprises adding an indication of the communication with the business to the user profile.

19. The system of claim 18, further comprising instructions that, when executed by the at least one processor, cause the system to:

determine that the communication with the user cannot be initiated with the user; and

in response to the determination, initiating an alternate communication for the user.

20. The system of claim 19, wherein the instructions, when executed by the at least one processor, cause the system to initiate the alternative communications by establishing an instant messaging session between the user and a representative of the business.