Method and system for generating a responsive communication based on behavioral assessment data
First Claim
1. A non-transitory, computer readable medium that controls an executable computer readable program code embodied therein, the executable computer readable program code for implementing a method of analyzing electronic communication data and generating behavioral assessment data therefrom, which method comprises:
- receiving, by one or more processors, an electronic voice communication from a communicant;
separating the electronic voice communication into at least first constituent data and second constituent data, the first constituent data being generated by the communicant, wherein the separating further comprises;
identifying a communication protocol associated with an electronic voice communication;
recording the electronic voice communication to a first electronic data file comprising a first and second audio track, the first constituent voice data being automatically recorded on the first audio track based on the identified communication protocol, and the second constituent voice data being automatically recorded on the second audio track based on the identified communication protocol; and
separating at least one of the first and second constituent voice data recorded on the corresponding first and second track from the first electronic data file;
transcribing the electronic voice communication to text;
analyzing, by one or more of the processors, the text of the separated first and second constituent data by mining the separated one of the first and second constituent data of the electronic voice communication and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent data;
generating, by one or more of the processors, behavioral assessment data including a personality type corresponding to the analyzed text of one of the separated first and second constituent data of the electronic voice communication;
generating, by one or more of the processors, event data based on the analyzed text of the electronic voice communication; and
generating, by one or more of the processors, a responsive communication based on the event data.
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Accused Products
Abstract
A method for providing a responsive communication to a communicant, including receiving, by a control processor, a single electronic voice communication from a communicant; transcribing the electronic voice communication to text; analyzing, by a processor, the text of the electronic voice communication by mining the text and applying a predetermined linguistic-based psychological behavioral model to the text of the electronic voice communication; generating, by a processor, behavioral assessment data including a personality type corresponding to the analyzed text of the electronic voice communication; generating, by a processor, event data based on the analyzed text of the electronic voice communication; and generating, by a processor, a responsive communication based on the event data. Systems and non-transitory, computer readable media that control an executable computer readable program code embodied therein, are also described.
227 Citations
23 Claims
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1. A non-transitory, computer readable medium that controls an executable computer readable program code embodied therein, the executable computer readable program code for implementing a method of analyzing electronic communication data and generating behavioral assessment data therefrom, which method comprises:
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receiving, by one or more processors, an electronic voice communication from a communicant; separating the electronic voice communication into at least first constituent data and second constituent data, the first constituent data being generated by the communicant, wherein the separating further comprises; identifying a communication protocol associated with an electronic voice communication; recording the electronic voice communication to a first electronic data file comprising a first and second audio track, the first constituent voice data being automatically recorded on the first audio track based on the identified communication protocol, and the second constituent voice data being automatically recorded on the second audio track based on the identified communication protocol; and separating at least one of the first and second constituent voice data recorded on the corresponding first and second track from the first electronic data file; transcribing the electronic voice communication to text; analyzing, by one or more of the processors, the text of the separated first and second constituent data by mining the separated one of the first and second constituent data of the electronic voice communication and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent data; generating, by one or more of the processors, behavioral assessment data including a personality type corresponding to the analyzed text of one of the separated first and second constituent data of the electronic voice communication; generating, by one or more of the processors, event data based on the analyzed text of the electronic voice communication; and generating, by one or more of the processors, a responsive communication based on the event data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method for providing a responsive communication to a communicant, which method comprises:
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receiving, by one or more processors, a single electronic voice communication from a communicant; separating the electronic voice communication into at least first constituent data and second constituent data, the first constituent data being generated by the communicant, wherein the separating further comprises; identifying a communication protocol associated with an electronic voice communication; recording the electronic voice communication to a first electronic data file comprising a first and second audio track, the first constituent voice data being automatically recorded on the first audio track based on the identified communication protocol, and the second constituent voice data being automatically recorded on the second audio track based on the identified communication protocol; and separating at least one of the first and second constituent voice data recorded on the corresponding first and second track from the first electronic data file; transcribing the electronic voice communication to text; analyzing, by one or more of the processors, the text of the separated first and second constituent data by mining the separated one of the first and second constituent data of the electronic voice communication and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent data; generating, by one or more of the processors, behavioral assessment data including a personality type corresponding to the analyzed text of one of the separated first and second constituent data of the electronic voice communication; generating, by one or more of the processors, event data based on the analyzed text of the electronic voice communication; and generating, by one or more of the processors, a responsive communication based on the event data. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20, 21)
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22. A system configured to provide a responsive communication to a communicant, which system comprises one or more associated processors that function as a means to:
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receive an electronic voice communication from a communicant; separating the electronic voice communication into at least first constituent data and second constituent data, the first constituent data being generated by the communicant, wherein the separating further comprises; identifying a communication protocol associated with an electronic voice communication; recording the electronic voice communication to a first electronic data file comprising a first and second audio track, the first constituent voice data being automatically recorded on the first audio track based on the identified communication protocol, and the second constituent voice data being automatically recorded on the second audio track based on the identified communication protocol; and separating at least one of the first and second constituent voice data recorded on the corresponding first and second track from the first electronic data file; transcribe the electronic voice communication to text; analyze the text of the separated first and second constituent data by mining the separated one of the first and second constituent data of the electronic voice communication and applying a predetermined linguistic-based psychological behavioral model to one of the separated first and second constituent data; generate behavioral assessment data including a personality type corresponding to the analyzed text of one of the separated first and second constituent data of the electronic voice communication; generate event data based on the analyzed text of the electronic voice communication; and generate a communication responsive to the communicant that is based on the event data. - View Dependent Claims (23)
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Specification