Backup contact for security/safety monitoring system
First Claim
1. A method comprising:
- receiving an indication that an event has occurred in a physical space being monitored by a monitoring device that includes a plurality of sensors;
in response to the indication, sending one or more primary notifications of the event over a computer-based network to each of one or more persons primarily associated with the physical space being monitored; and
if after a designated amount of time, none of the primary notifications have been viewed by any of the persons primarily associated with the physical space being monitored, sending a backup notification of the event over the computer-based network to one or more persons designated as backup contacts,wherein the backup notification is logically associated with information that the one or more backup contacts can access about the event,wherein each person primarily associated with the physical space being monitored resides or works at, at least part-time, or has an interest in the monitored space, andthe person designated as a backup contact does not reside or work at or have the interest in the monitored physical space.
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0 Petitions
Accused Products
Abstract
A method includes receiving an indication that an event has occurred in a physical space being monitored by a monitoring device that includes a plurality of sensors. In response to the indication, the method includes sending one or more primary notifications of the event over a computer-based network to each of one or more persons primarily associated with the physical space being monitored. If, after a designated amount of time, none of the primary notifications have been viewed by any of the persons primarily associated with the physical space being monitored, the method includes sending a backup notification of the event over the computer-based network to one or more persons designated as backup contacts. The backup notification is logically associated with information that the one or more backup contacts can access about the event. The logical association can be embodied by a link (e.g., a hyperlink) in the backup notification.
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Citations
33 Claims
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1. A method comprising:
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receiving an indication that an event has occurred in a physical space being monitored by a monitoring device that includes a plurality of sensors; in response to the indication, sending one or more primary notifications of the event over a computer-based network to each of one or more persons primarily associated with the physical space being monitored; and if after a designated amount of time, none of the primary notifications have been viewed by any of the persons primarily associated with the physical space being monitored, sending a backup notification of the event over the computer-based network to one or more persons designated as backup contacts, wherein the backup notification is logically associated with information that the one or more backup contacts can access about the event, wherein each person primarily associated with the physical space being monitored resides or works at, at least part-time, or has an interest in the monitored space, and the person designated as a backup contact does not reside or work at or have the interest in the monitored physical space. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method comprising:
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receiving an indication that an event has occurred in a physical space being monitored by a monitoring device that includes a plurality of sensors; in response to the indication, sending one or more primary notifications of the event over a computer-based network to each of one or more persons primarily associated with the physical space being monitored; and if, after a designated amount of time, none of the primary notifications have been viewed by any of the persons primarily associated with the physical space being monitored, sending a backup notification of the event over the computer-based network to one or more persons designated as backup contacts, wherein the backup notification is logically associated with information that the one backup contacts can access about the event, wherein the information about the event comprises one or more of the following; instructions on how to respond to the backup notification; a phone number for one or more of the people primarily associated with the physical space; a phone number for police, fire department and/or emergency medical services sufficiently proximate to the physical space to provide a timely response at the physical space, if needed; an address of the physical space; a map showing the location of the physical space on a map; and data associated with the physical space collected by from one or more of the plurality of sensors. - View Dependent Claims (13)
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14. A method comprising:
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receiving an indication that an event has occurred in a physical space being monitored by a monitoring device that includes a plurality of sensors; in response to the indication, sending one or more primary notifications of the event over a computer-based network to each of one or more persons primarily associated with the physical space being monitored; and if, after a designated amount of time, none of the primary notifications have been viewed by any of the persons primarily associated with the physical space being monitored, sending a backup notification of the event over the computer-based network to one or more persons designated as backup contacts, wherein the backup notification is logically associated with information that the one or more backup contacts can access about the event; and enabling the one or more of the persons primarily associated with the physical space being monitored to send out an invitation, over the computer-based network, to another person inviting that person to he a designated backup contact for the physical space being monitored.
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15. A method comprising:
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receiving an indication that an event has occurred in a physical space being monitored by a monitoring device that includes a plurality of sensors; in response to the indication, preparing a first primary notification of the event; sending the first primary notification of the event over a computer-based network to each one of one or more persons primarily associated with the physical space being monitored; if, after a designated amount of time, none of the first primary notifications have been viewed by any of the persons primarily associated with the physical space being monitored, sending a second primary notification of the event over the computer-based network, via text, email, push notification, or some combination thereof, to one or more of the persons primarily associated with the physical space being monitored; if, after a designated amount of time, none of the second primary notifications have been viewed or acknowledged by any of the persons primarily associated with the physical space being monitored, sending a backup notification of the event over the computer-based network to one or more persons designated as backup contacts; and pushing a notification to one or more of the persons primarily associated with the physical space being monitored that one or more of the persons designated as backup contacts has been notified. - View Dependent Claims (16, 17, 18)
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19. A computer-based system comprising:
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a monitoring device at a physical space to be monitored, wherein the monitoring device comprises a plurality of sensors and a communications module; a computer-based processing system coupled to the monitoring device via a computer-based network, wherein the computer-based processing system comprises a computer-based processor, a memory storage device, and a communications module; and one or more computer-based devices coupled to the computer-based processing system via the computer-based network, wherein the computer-based processing system is configured to; receive an indication that an event has occurred in the physical space being monitored by the monitoring device; in response to the indication, send one or more primary notifications of the event over the computer-based network to each one of one or more persons primarily associated with the physical space being monitored; and if, after a designated amount of time, none of the primary notifications have been viewed by any of the persons primarily associated with the physical space being monitored, send a backup notification of the event over the computer-based network to one or more persons designated as backup contacts, wherein the backup notification has a link to information about the event, wherein each person primarily associated with the physical space being monitored resides or works, at least part-time, at or has an interest in the monitored space, and the person designated as a backup contact does not reside or work at or have the interest in the monitored physical space. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26)
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27. A computer-based system comprising:
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a monitoring device at a physical space to be monitored, wherein the monitoring device comprises a plurality of sensors and a communications module; a computer-based processing system coupled to the monitoring device via a computer-based network, wherein the computer-based processing system comprises a computer-based processor, a memory storage device, and a communications module; and one or more computer-based devices coupled to the computer-based processing system via the computer-based network, wherein the computer-based processing system is configured to; receive an indication that an event, has occurred in the physical space being monitored by the monitoring device; in response to the indication, send one or more primary notifications of the event over the computer-based network to each one of one or more persons primarily associated with the physical space being monitored; and if, after a designated amount of time, none of the primary notifications have been viewed by any of the persons primarily associated with the physical space being monitored, send a backup notification of the event over the computer-based network to one or more persons designated as backup contacts, wherein the backup notification has a link to information about the event, wherein the information about the event comprises one or more of the following; instructions on how to respond to the backup notification; a phone number for one or more of the people primarily associated with the physical space; a phone number for police, fire department and/or emergency medical services sufficiently proximate to the physical space to provide a timely response at the physical space, if needed; an address of the physical space; a web map showing the location of the physical space on a map; and data associated with the physical space collected by from one or more of the plurality of sensors. - View Dependent Claims (28)
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29. A computer-based system comprising:
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a monitoring device at a physical space to be monitored, wherein the monitoring device comprises a plurality of sensors and a communications module; a computer-based processing system coupled to the monitoring device via a computer-based network, wherein the computer-based processing system comprises a computer-based processor, a memory storage device, and a communications module; and one or more computer-based devices coupled to the computer-based processing system via the computer-based network, wherein the computer-based processing system is configured to; receive an indication that an event has occurred in the physical space being monitored by the monitoring device; in response to the indication, send one or more primary notification of the event over the computer-based network to each one of one or more persons primarily associated with the physical space being monitored; and if, after a designated amount of time, none of the primary notifications have been viewed by any of the persons primarily associated with the physical space being monitored, send a backup notification of the event over the computer-based network to one or more persons designated as backup contacts, wherein the backup notification has a link to information about the event, wherein the computer-based processing system is configured to enable the person designated as a backup contact to indicate, after selecting the link to information about the event and viewing the information about the event, that, no further attention needs to be paid to the event, and wherein the computer-based processing system is further configured so that, in response to an indication from the person designated as a backup contact that no further attention needs to be paid to the event, the computer-based processing system sends an electronic communication over the computer-based network to notify one or more of the persons primarily associated with the physical space being monitored of the backup contact'"'"'s indication.
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30. A computer-based system comprising:
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a monitoring device at a physical space to be monitored, wherein the monitoring device comprises a plurality of sensors and a communications module; a computer-based processing system coupled to the monitoring device via a computer-based network, wherein the computer-based processing system comprises a computer-based processor, a memory storage device, and a communications module; and one or more computer-based devices coupled to the computer-based processing system via the computer-based network, wherein the computer-based processing device is configured to; receive an indication that an event has occurred in a physical space being monitored by the monitoring device; in response to the indication, prepare a first primary notification of the event; push the first primary notification of the event over the computer-based network to each one of one or more persons primarily associated with the physical space being monitored; if, after a designated amount of time, none of the first primary notifications have been viewed by any of the persons primarily associated with the physical space being monitored, send a second primary notification of the event over the computer-based network, via text, email, push notification or some combination thereof, to one or more of the persons primarily associated with the physical space being monitored; if after a designated amount of time, none of the second primary notifications have been viewed or acknowledged by any of the persons primarily associated with the physical space being monitored, send a backup notification of the event over the computer-based network to one or more persons designated as backup contacts. - View Dependent Claims (31, 32, 33)
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Specification