System and method for binding a virtual desktop infrastructure host and media soft client together

• US 9,578,106 B2
• Filed: 01/12/2015
• Issued: 02/21/2017
• Est. Priority Date: 02/26/2014
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Brunson, Gordon R., Weber, Gregory D.
• Primary Examiner(s): Jean, Frantz
• Application Number:
  US14/594,755
• Publication Number:
  US 20150244812A1
• Time in Patent Office: 771 Days
• Field of Search: 709/203, 709/231, 345/611
• US Class Current: 1/1
• CPC Class Codes: G06F 9/452 Remote windowing, e.g. X-Window System, desktop virtualisation protocols for virtual reality H04L67/131
• CPC Class Codes: G06F 9/45533 Hypervisors; Virtual machine monitors
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/141 Setup of application sessions admission control or resource allocation in data switching networks H04L47/70

Abstract

Methods and systems are provided that utilize the functionality of an end user device in binding a virtual desktop infrastructure (VDI) media client on an end user device with a VDI host client on a VDI server. In particular, the native operating system (OS) on the end user device may take a screen-shot of a quick response (QR) code displayed to a graphical user interface of the end user device. The end user device may provide information associated with the screen-shot of the QR code to a collaboration server where the collaboration server binds the VDI media client together with the VDI host client upon verifying the information associated with the screen-shot of the QR code.

Claims

1. A method, comprising:

receiving, at a server, enrollment information associated with a virtual desktop infrastructure (VDI) media client of an end user device across a communication network;

determining, by at least one processor of the server, that the VDI media client of the end user device is not bound together with a VDI host client;

providing a graphical binding code instruction to the VDI media client of the end user device;

receiving, at the server, information associated with a captured image of a graphical binding code;

determining, by the at least one processor of the server, whether the received information associated with the captured image of the graphical binding code allows for binding; and

binding, via the server and in response to determining that the received information associated with the captured image of the graphical binding code allows for binding, the VDI media client of the end user device together with the VDI host client.

2. The method of claim 1, wherein the enrollment information associated with the VDI media client of the end user device includes a binding code associated with an end user identification and password.

3. The method of claim 1, wherein VDI communications are separated into a media traffic channel and a signaling traffic channel, and wherein the VDI media client is configured to accommodate the media traffic channel and the VDI host client is configured to accommodate the signaling traffic.

4. The method of claim 1, wherein the graphical binding code is at least one of a quick response (QR) code, a barcode, a matrix barcode, and a machine-readable representation of data used to bind the VDI media client with the VDI host client, and wherein the graphical binding code instruction is at least partially configured to present the graphical binding code to an application window of a graphical user interface associated with the end user device.

5. The method of claim 4, wherein prior to receiving the captured image of the graphical binding code, the method further comprises:

initiating an image capture function of the end user device; and

capturing an image of the presented graphical binding code.

6. The method of claim 5, wherein prior to capturing the image of the presented graphical binding code, the method further comprises:

determining an arrangement of one or more windows presented to the graphical user interface of the end user device;

providing an instruction to arrange the one or more windows when it is determined that the presented graphical binding code of the application window is not completely visible; and

arranging, in response to the instruction, the one or more windows such that the graphical binding code is completely visible on the graphical user interface.

7. The method of claim 5, wherein capturing the image of the presented graphical binding code further comprises:

receiving an instruction at the end user device to perform an image capture of at least a portion of the graphical user interface, wherein the image capture is performed by an operating system of the end user device; and

storing the captured image in a memory associated with the end user device.

8. The method of claim 1, wherein determining whether the received information associated with the captured image of the graphical binding code allows for binding further comprises:

reading, by the server, the information associated with the captured image of the graphical binding code;

determining, by the server, whether a match exists between the read information associated with the captured image of the graphical binding code and data stored in a server memory; and

allowing, by the server and where a match exists, for binding between the VDI media client and the VDI host client.

9. The method of claim 1, further comprising:

receiving, at the server, an input to affirm the binding between the VDI media client and the VDI host client bound together;

providing a subsequent graphical binding code instruction to the end user device, wherein the subsequent graphical binding code instruction is at least partially configured to present a subsequent graphical binding code to the application window of the graphical user interface associated with the end user device;

receiving, at the server, information associated with a captured image of the subsequent graphical binding code; and

determining, at the server, whether the binding of the VDI media client and the VDI host client is affirmed based on the received information associated with captured image of the subsequent graphical binding code.

10. A non-transitory computer readable medium having stored thereon instructions that, when executed by a processor, perform a method comprising:

receiving, at a server, enrollment information associated with a virtual desktop infrastructure (VDI) media client of an end user device across a communication network;

determining, by at least one processor of the server, that the VDI media client of the end user device is not bound together with a VDI host client;

providing a graphical binding code instruction to the VDI media client of the end user device;

receiving, at the server, information associated with a captured image of a graphical binding code;

determining, by the at least one processor of the server, whether the received information associated with the captured image of the graphical binding code allows for binding; and

binding, via the server and in response to determining that the received information associated with the captured image of the graphical binding code allows for binding, the VDI media client of the end user device together with the VDI host client of the server.

11. The non-transitory computer readable medium of claim 10, wherein the enrollment information associated with the VDI media client of the end user device includes a binding code associated with an end user identification and password.

12. The non-transitory computer readable medium of claim 10, wherein VDI communications are separated into a media traffic channel and a signaling traffic channel, and wherein the VDI media client is configured to accommodate the media traffic channel and the VDI host client is configured to accommodate the signaling traffic.

13. The non-transitory computer readable medium of claim 10, wherein the graphical binding code is at least one of a quick response (QR) code, a barcode, a matrix barcode, and a machine-readable representation of data used to bind the VDI media client with the VDI host client, and wherein the graphical binding code instruction is at least partially configured to present the graphical binding code to an application window of a graphical user interface associated with the end user device.

14. The non-transitory computer readable medium of claim 13, wherein prior to receiving the captured image of the graphical binding code, the method further comprises:

initiating an image capture function of the end user device; and

capturing an image of the presented graphical binding code.

15. The non-transitory computer readable medium of claim 14, wherein prior to capturing the image of the presented graphical binding code, the method further comprises:

determining an arrangement of one or more windows presented to the graphical user interface of the end user device;

providing an instruction to arrange the one or more windows when it is determined that the presented graphical binding code of the application window is not completely visible; and

arranging, in response to the instruction, the one or more windows such that the graphical binding code is completely visible on the graphical user interface.

16. The non-transitory computer readable medium of claim 14, wherein capturing the image of the presented graphical binding code further comprises:

receiving an instruction at the end user device to perform an image capture of at least a portion of the graphical user interface, wherein the image capture is performed by an operating system of the end user device; and

storing the captured image in a memory associated with the end user device.

17. The non-transitory computer readable medium of claim 10, wherein determining whether the received information associated with captured image of the graphical binding code allows for binding further comprises:

reading, by the server, the information associated with the captured image of the graphical binding code;

determining, by the server, whether a match exists between the read information associated with the captured image of the graphical binding code and data stored in a server memory; and

allowing, by the server and where a match exists, for binding between the VDI media client and the VDI host client.

18. The non-transitory computer readable medium of claim 10, wherein the method further comprises:

receiving, at the server, an input to affirm the binding between the VDI media client and the VDI host client bound together;

providing a subsequent graphical binding code instruction to the end user device, wherein the subsequent graphical binding code instruction is at least partially configured to present a subsequent graphical binding code to the application window of the graphical user interface associated with the end user device;

receiving, at the server, information associated with a captured image of the subsequent graphical binding code; and

determining, at the server, whether the binding of the VDI media client of the end user device and the VDI host client is affirmed based on the received information associated with the captured image of the subsequent graphical binding code.

19. A contact center, comprising:

an end user device having a virtual desktop infrastructure (VDI) media client contained in a memory and executed by a processor of the end user device, the VDI media client configured to accommodate media traffic on a media traffic channel, wherein the end user device is configured to capture an image of a presented graphical binding code, and send information associated with the captured image of the graphical binding code across a communication network to at least one server;

a collaboration server in communication with a VDI server having a VDI host client contained in a VDI server memory and executed by at least one server processor, the VDI host client configured to accommodate signaling traffic on a signaling channel, wherein the collaboration server is configured to receive enrollment information associated with the end user device, determine that the VDI media client of the end user device is not bound together with the VDI host client, provide a graphical binding code instruction to the VDI media client of the end user device, receive information associated with the captured image of a graphical binding code, determine whether the received captured image of the graphical binding code allows for binding, and in response to determining that the received information associated with the captured image of the graphical binding code allows for binding, bind the VDI media client of the end user device together with the VDI host client on the VDI server; and

wherein VDI communications made by the end user device are separated into media traffic that is handled by the VDI media client on the end user device and signaling traffic that is handled by the VDI host client on the VDI server.

20. The contact center of claim 19, wherein determining whether the received information associated with the captured image of the graphical binding code allows for binding further comprises:

reading the information associated with the captured image of the graphical binding code;

determining whether a match exists between the read information associated with the captured image of the graphical binding code and data stored in a collaboration server memory; and

allowing, where a match exists, for binding between the VDI media client and the VDI host client.