Methods and apparatuses for video and text in communication greetings for the audibly-impaired
First Claim
1. A method for customizing at least one greeting for a video communication device, the method comprising:
- receiving an incoming call directed to a first video communication device associated with an audibly-impaired user an audibly-impaired user;
routing the incoming call to a translator associated with a video relay service responsive to;
determining that the audibly-impaired user is available to receive the incoming call; and
determining that the calling party is associated with an audibly-capable user;
determining that the audibly-impaired user is unavailable to receive the incoming call;
querying a database with one or more contact entries for the first video communication device to determine whether the calling party is associated with a contact entry of the database;
transmitting either a custom video greeting or a default video greeting to a second video communication device associated with a calling party that initiated the incoming call including;
retrieving and transmitting the custom video greeting to the second video communication device responsive to determining that the calling party is associated with a contact entry of the database, wherein the custom video greeting and the contact entry are associated with each other in the database; and
retrieving and transmitting the default video greeting responsive to determining that the calling party is not associated with a contact entry of the database.
10 Assignments
0 Petitions
Accused Products
Abstract
Methods and apparatuses for enabling electronic communication with an audibly-impaired user are disclosed. A communication device receives a call from a video endpoint associated with a calling party, wherein the call is intended for the audibly-impaired user. If the audibly-impaired user is unavailable to receive the call, information is selected from a database with one or more entries associated with the audibly-impaired user. The one or more entries include a video greeting previously recorded by the audibly-impaired user and a text greeting previously entered by the audibly-impaired user. The video greeting and the text greeting are combined as a merged video stream. The merged video stream is then presented on the video endpoint associated with the calling party.
29 Citations
22 Claims
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1. A method for customizing at least one greeting for a video communication device, the method comprising:
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receiving an incoming call directed to a first video communication device associated with an audibly-impaired user an audibly-impaired user; routing the incoming call to a translator associated with a video relay service responsive to; determining that the audibly-impaired user is available to receive the incoming call; and determining that the calling party is associated with an audibly-capable user; determining that the audibly-impaired user is unavailable to receive the incoming call; querying a database with one or more contact entries for the first video communication device to determine whether the calling party is associated with a contact entry of the database; transmitting either a custom video greeting or a default video greeting to a second video communication device associated with a calling party that initiated the incoming call including; retrieving and transmitting the custom video greeting to the second video communication device responsive to determining that the calling party is associated with a contact entry of the database, wherein the custom video greeting and the contact entry are associated with each other in the database; and retrieving and transmitting the default video greeting responsive to determining that the calling party is not associated with a contact entry of the database. - View Dependent Claims (2, 3, 4, 5)
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6. A method for customizing at least one greeting for a video communication device, the method comprising:
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determining that an audibly-impaired user is unavailable to receive an incoming call to a first video communication device associated with the audibly-impaired user; querying a database with one or more contact entries for the first video communication device; retrieving a custom video greeting when the connection indicator for the incoming call corresponds to a contact entry for the first video communication device; retrieving a default video greeting when the connection indicator for the incoming call does not correspond to a contact entry for the first video communication device; and transmitting either the custom video greeting or the default video greeting to a second video communication device associated with a calling party that initiated the incoming call; retrieving a custom text greeting when the connection indicator for the incoming call corresponds to a contact entry for the first video communication device; retrieving a default text greeting when the connection indicator for the incoming call does not correspond to a contact entry for the first video communication device; and transmitting either the custom text greeting or the default text greeting to the second video communication device associated with a calling party that initiated the incoming call, wherein transmitting the custom text greeting and the custom video greeting is performed as separate data streams.
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7. A method for customizing at least one greeting for a video communication device, the method comprising:
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determining that an audibly-impaired user is unavailable to receive an incoming call to a first video communication device associated with the audibly-impaired user; querying a database with one or more contact entries for the first video communication device; retrieving a custom video greeting when the connection indicator for the incoming call corresponds to a contact entry for the first video communication device; retrieving a default video greeting when the connection indicator for the incoming call does not correspond to a contact entry for the first video communication device; and transmitting either the custom video greeting or the default video greeting to a second video communication device associated with a calling party that initiated the incoming call; retrieving a custom text greeting when the connection indicator for the incoming call corresponds to a contact entry for the first video communication device; retrieving a default text greeting when the connection indicator for the incoming call does not correspond to a contact entry for the first video communication device; and transmitting either the custom text greeting or the default text greeting to the second video communication device associated with a calling party that initiated the incoming call, wherein transmitting the default text greeting and the default video greeting is performed is performed as separate data streams.
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8. A video relay service comprising:
a call distribution system configured to; receive an incoming call directed to an audibly-impaired user; route the incoming call to a translator associated with the video relay service responsive to; determining that the audibly-impaired user is available to receive the incoming call; and determining that the calling party is associated with an audibly-capable user; transmit a custom video greeting to the calling party responsive to; determining that the audibly-impaired user is unavailable to receive the incoming call; and determining that the calling party is associated with a contact entry of a database, wherein the custom video greeting and the contact entry are associated with each other in the database; and transmit a default video greeting responsive to; determining that the audibly-impaired user is unavailable to receive the incoming call; and determining that the calling party is not associated with a contact entry of the database. - View Dependent Claims (9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A system comprising:
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a video communication device specifically configured for use by an audibly-impaired user, the video communication device comprising; a data storage device; a user interface; communication elements; and a processor operably coupled with the data storage device, the user interface, and communication elements, the processor configured to; communicate with a video relay service through the communication elements to establish calls with a far-end video communication device with the assistance of a translator within the video relay service; and manage a database with contact entries associated with custom greetings that are used when a corresponding contact places an incoming call to the video communication device while the audibly-impaired user is unavailable, and at least one default greeting that is used when an individual who is not a contact places an incoming call to the video communication device while the audibly-impaired user is unavailable; the video relay service configured to; receive an incoming call directed to the video communication device; route the incoming call to the translator responsive to; determining that the audibly-impaired user is available to receive the incoming call; and determining that the calling party is associated with an audibly-capable user; retrieving a custom greeting and transmitting the custom greeting to the calling party responsive to; determining that the audibly-impaired user is unavailable to receive the incoming call; and determining that the calling party is associated with a contact entry of the database, wherein the custom greeting and the contact entry are associated with each other in the database; and retrieving the default greeting and transmitting the default greeting responsive to; determining that the audibly-impaired user is unavailable to receive the incoming call; and determining that the calling party is not associated with a contact entry of a database. - View Dependent Claims (19, 20, 21, 22)
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Specification