Managing facilities
First Claim
1. A method performed by one or more server computer systems, the method comprising:
- generating by one or more server computers from information in a database a graphical user interface that when rendered on a display device depicts a floorplan of an arrangement and locations of the fixtures at a facility, and a control to select one or more of the fixtures represented in the floorplan to report an issue with the selected one or more fixtures;
receiving by one of the one or more server computers a first message, the first message identifying a fixture of a facility, which requires attention;
retrieving by the one or more server computers from the database, information relating to the facility, which information includes entities associated with the facility, a geographic location for the facility, and a listing of identifiers associated with fixtures in the facility including the fixture requiring attention;
determining by the one or more server computers from information retrieved from the database, a second entity that under contract with the facility provides service of the fixture;
generating a second message to send to the second entity, with the second message having a first embedded hyperlink that allows the second entity through a computing device to access one or more pages in the database describing the fixture and having a second embedded hyperlink that allows the second entity through the computing device to access one or more pages in the database describing the location; and
receiving by the one or more server computers, an access request via selection of the first hyperlink by the second entity to retrieve information from the database for the fixture corresponding to the first hyperlink;
sending by the one or more server computers a third message to the second entity, the third message for confirming that the second entity serviced the fixture.
5 Assignments
0 Petitions
Accused Products
Abstract
One or more servers perform functions that include: maintaining a database including information relating to facilities that are subject to a first entity, the facilities being dispersed geographically, the information including geographic locations for at least some of the facilities; receiving a first message from a facility for which information is in the database, the first message identifying a fixture of the facility that requires attention, where information in the database for the facility identifies the fixture by at least one of a designation of the fixture and a characteristic of the fixture; sending a second message to a second entity that has contracted with the first entity to provide service within a geographic location of the facility; and enabling the second entity to access the database to identify the fixture.
-
Citations
18 Claims
-
1. A method performed by one or more server computer systems, the method comprising:
-
generating by one or more server computers from information in a database a graphical user interface that when rendered on a display device depicts a floorplan of an arrangement and locations of the fixtures at a facility, and a control to select one or more of the fixtures represented in the floorplan to report an issue with the selected one or more fixtures; receiving by one of the one or more server computers a first message, the first message identifying a fixture of a facility, which requires attention; retrieving by the one or more server computers from the database, information relating to the facility, which information includes entities associated with the facility, a geographic location for the facility, and a listing of identifiers associated with fixtures in the facility including the fixture requiring attention; determining by the one or more server computers from information retrieved from the database, a second entity that under contract with the facility provides service of the fixture; generating a second message to send to the second entity, with the second message having a first embedded hyperlink that allows the second entity through a computing device to access one or more pages in the database describing the fixture and having a second embedded hyperlink that allows the second entity through the computing device to access one or more pages in the database describing the location; and receiving by the one or more server computers, an access request via selection of the first hyperlink by the second entity to retrieve information from the database for the fixture corresponding to the first hyperlink; sending by the one or more server computers a third message to the second entity, the third message for confirming that the second entity serviced the fixture. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A computer program product tangibly stored on a computer readable hardware storage device, the computer program product comprising instructions to cause a processor to:
-
generate from information in a database a graphical user interface that when rendered on a display device depicts a floorplan of an arrangement and locations of the fixtures at a facility, and a control to select one or more of the fixtures represented in the floorplan to report an issue with the selected one or more fixtures; receive a first message, the first message identifying a fixture of a facility, which requires attention; retrieve from the database information relating to the facility, which information includes entities associated with the facility, a geographic location for the facility, and a listing of identifiers associated with fixtures in the facility including the fixture requiring attention; determine from information retrieved from the database, a second entity that under contract with the facility provides service of the fixture; generate a second message to send to the second entity, with the second message having a first embedded hyperlink that allows the second entity through a computing device to access one or more pages in the database describing the fixture and having a second embedded hyperlink that allows the second entity through the computing device to access one or more pages in the database describing the location; and receive an access request via selection of the first hyperlink by the second entity to retrieve information from the database for the fixture corresponding to the first hyperlink; send a third message to the second entity, the third message for confirming that the second entity serviced the fixture. - View Dependent Claims (9, 10, 11, 12, 13)
-
-
14. A system comprising:
-
one or more server computer systems, each comprising; memory; and one or more processing devices configured to execute instructions to; generate from information in a database a graphical user interface that when rendered on a display device depicts a floorplan of an arrangement and locations of the fixtures at a facility, and a control to select one or more of the fixtures represented in the floorplan to report an issue with the selected one or more fixtures; receive a first message, the first message identifying a fixture of a facility, which requires attention; retrieve from the database information relating to the facility, which information includes entities associated with the facility, a geographic location for the facility, and a listing of identifiers associated with fixtures in the facility including the fixture requiring attention; determine from information retrieved from the database, a second entity that under contract with the facility provides service of the fixture; generate a second message to send to the second entity, with the second message having a first embedded hyperlink that allows the second entity through a computing device to access one or more pages in the database describing the fixture and having a second embedded hyperlink that allows the second entity through the computing device to access one or more pages in the database describing the location; and receive an access request via selection of the first hyperlink by the second entity to retrieve information from the database for the fixture corresponding to the first hyperlink; send a third message to the second entity, the third message for confirming that the second entity serviced the fixture. - View Dependent Claims (15, 16, 17, 18)
-
Specification