Alert management utilizing mobile devices

• US 9,582,978 B2
• Filed: 10/07/2015
• Issued: 02/28/2017
• Est. Priority Date: 12/31/2012
• Status: Active Grant

• Current Assignee: Cerner Innovation, Inc. (Oracle Corporation)
• Original Assignee: Cerner Innovation, Inc. (Oracle Corporation)
• Inventors: Herbst, Damon, Bahr, Cassie Lyn, Mehra, Rajneesh, Brothers, Jamie
• Primary Examiner(s): HUNNINGS, TRAVIS R
• Application Number:
  US14/877,808
• Publication Number:
  US 20160027277A1
• Time in Patent Office: 510 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G08B 21/02 Alarms for ensuring the safety of persons
• CPC Class Codes: G08B 25/016 Personal emergency signalling and security systems emergency non-personal manually actuated alarm activators G08B25/12
• CPC Class Codes: G08B 27/006 with transmission via telephone network
• CPC Class Codes: G16H 10/60 for patient-specific data, e.g. for electronic patient records
• CPC Class Codes: G16H 15/00 ICT specially adapted for medical reports, e.g. generation or transmission thereof
• CPC Class Codes: G16H 40/20 for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: G16H 50/30 for calculating health indices; for individual health risk assessment
• CPC Class Codes: G16H 50/50 for simulation or modelling of medical disorders
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
• CPC Class Codes: H04M 1/72424 with manual activation of emergency-service functions
• CPC Class Codes: H04M 19/04 the ringing-current being generated at the substations
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

Methods, computer systems, and computer-storage medium are provided for managing patient alerts using a mobile device. A mobile device associated with a patient caregiver receives a critical alert related to the patient, and the alert is presented on the mobile device. The alert includes important contextual information that enables the caregiver to make a quick assessment of how to effectively address the alert. The alert includes options for accepting the alert or rejecting the alert. Acceptance of the alert enables the caregiver to communicate the alert to selected caregivers that can assist in managing the alert. Rejecting the alert causes the alert to be automatically communicated to additional caregivers associated with patient.

Claims

1. One or more non-transitory computer-storage media storing computer-useable instructions that, when used by one or more mobile devices, cause the one or more mobile devices to perform a method of managing patient alerts, the method comprising:

receiving on a first mobile device an alert related to a patient, the first mobile device associated with a first caregiver assigned to care for the patient;

determining that the alert is a critical alert or a noncritical alert;

based on determining that the alert is a critical alert, superseding applications running on the first mobile device to present the alert;

presenting on the first mobile device the alert;

receiving on the first mobile device one of an acceptance or a rejection of the alert by the first caregiver; and

upon receiving one of the acceptance or the rejection, resuming the applications running on the first mobile device.

2. The media of claim 1 further comprising, upon receiving the rejection of the alert, automatically communicating the alert to one or more additional mobile devices associated with one or more additional caregivers.

3. The media of claim 2, wherein the rejection of the of the alert is generated upon one of a received input on the first mobile device and a failure to respond to the alert within a predetermined period of time.

4. The media of claim 2, wherein the one or more additional caregivers are determined based on one or more of the following for each additional caregiver of the one or more additional caregivers:

a staffing assignment associated with the patient, a role associated the each additional caregiver, and an availability status of the each additional caregiver.

5. The media of claim 2, wherein the availability status of the each additional caregiver includes one selected from the following:

available, offline, or available but busy.

6. The media of claim 2, wherein the one or more additional caregivers are determined based on a location associated with each additional caregiver of one or more additional caregivers.

7. The media of claim 6, wherein the alert is communicated to the one or more mobile devices associated with the one or more additional caregivers in an order based on a location proximity of the each additional caregiver to the patient.

8. The media of claim 4, wherein the alert is communicated to the one or more mobile devices associated with the one or more additional caregivers in an order based on the role associated with the each additional caregiver of the one or more additional caregivers.

9. The media of claim 2, wherein subsequent to communicating the alert to the one or more additional mobile devices, the first caregiver receives a notification that the alert has been acknowledged by at least one additional caregiver of the one or more additional caregivers.

10. The media of claim 1, wherein the alert comprises patient-identifying information.

11. The media of claim 10, wherein the alert further comprises one or more lab values related to the alert, medication orders related to the alert, or device readings related to the alert.

12. The media of claim 2, wherein the alert is communicated to the one or more additional mobile devices as at least one of a short message service (SMS) message or a multimedia message service (MMS) message.

13. A system in a healthcare computing environment that facilitates managing patient alerts, the system comprising:

an alerting component for generating an alert comprising one of a critical alert and a noncritical alert relating to a patient, wherein the critical alert is configured to block functionalities of a mobile device that are unrelated to an alert response interface until a response to the critical alert is communicated by the mobile device; and

a communicating component for communicating the alert to a first mobile device, the first mobile device associated with a first caregiver assigned to care for the patient, and for receiving one or more responses to the alert.

14. The system of claim 13, wherein the first caregiver is the primary caregiver assigned to the patient.

15. The system of claim 13, wherein the critical alert is configured to enable the functionalities of the mobile device when the response to the critical alert is communicated by the mobile device.

16. The system of claim 13, wherein the critical alert and the noncritical alert comprise patient identifying-information and one or more of lab values related to the patient, medication orders related to the patient, images related to the patient, or device readings related to the patient.

17. A non-transitory computer-storage medium having stored thereon instructions, executable by a mobile device, for an alert user interface for managing patient alerts, the alert user interface comprising:

an alert identifier area that presents on the mobile device a medical alert comprising one of a critical alert or a noncritical alert, wherein the alert identifier area comprises an alert acceptance area configured to receive a user acceptance of the medical alert and an alert rejection area configured to receive a user rejection of the medical alert;

wherein the mobile device is configured to block functionalities of the mobile device other than the alert identifier area when the critical alert is presented in the alert identifier area; and

wherein the mobile device is configured to enable the functionalities of the mobile device upon receiving one of the user acceptance of the critical alert or the user rejection of the critical alert.

18. The alert user interface of claim 17, wherein the alert identifier area is further configured to present additional information related to the medical alert upon receiving the user acceptance of the medical alert.

19. The alert user interface of claim 18, wherein the additional information related to the medical alert comprises one or more lab values related to the medical alert, one or more device readings related to the medical alert, or one or more medication orders related to the medical alert.

20. The alert user interface of claim 19, further comprising a display icon, selection of the display icon initiating a trending graph associated with at least one of the one or more device readings related to the medical alert.