Apparatus and method for handling a message

• US 9,590,928 B2
• Filed: 02/24/2014
• Issued: 03/07/2017
• Est. Priority Date: 08/12/2010
• Status: Active Grant

• Current Assignee: CWT Digital Limited
• Original Assignee: Worldmate Incorporated
• Inventors: Kirshenboim, Amir, Gur, Nadav
• Primary Examiner(s): Meky, Moustafa M
• Assistant Examiner(s): Mendaye, Kidest
• Application Number:
  US14/188,579
• Publication Number:
  US 20140237383A1
• Time in Patent Office: 1,107 Days
• US Class Current: 1/1
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 40/134 Hyperlinking
• CPC Class Codes: G06F 40/205 Parsing
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/0255 based on user history
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 50/14 Travel agencies
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/18 Commands or executable codes
• CPC Class Codes: H04M 1/72445 for supporting Internet browser applications

Abstract

A system for handling automated messages from a travel supplier includes a messaging client configured to receive an automated message generated by a remote travel supplier. The message comprises a link to a web address for completing a travel action associated with the link. A parsing unit configured to extract the link from the automated message, identify the travel action associated with the link, and store the extracted link and a representation of the travel action in a non-volatile memory device.

Claims

1. A computerized method for handling automated messages generated by a remote travel supplier, the method comprising:

receiving, at a user device, an automated message generated by a remote travel supplier, wherein the message comprises a link to a web page through which a travel action associated with the link can be performed, wherein the link comprises information designated for a first data field of the web page;

parsing, by the user device, the automated message, wherein parsing the automated message includes;

determining whether the automated message includes a plurality of links associated with a single travel action;

automatically selecting one of the plurality of links in response to a determination that the automated message includes a plurality of links associated with a single travel action, wherein the link selection is based on a characteristic of the user device with which the associated action is to be performed;

extracting the selected link from the automated message;

identifying the travel action associated with the extracted link;

extracting the information from the extracted link; and

identifying the first data field of the web page for which the extracted information is designated;

automatically storing the extracted link and a representation of the travel action associated with the extracted link in a local non-volatile memory of the user device;

automatically displaying a user interface on a display of the user device, wherein the user interface prompts a user for feedback regarding whether to perform the travel action; and

automatically performing, by the user device, the travel action in response to positive user feedback received via the user interface, wherein performing the travel action comprises;

using the extracted link to automatically load the web page through which the travel action can be performed in a browser running on the user device;

automatically filling the first data field of the web page with the information designated for the first data field;

determining whether the web page through which the travel action can be performed requires additional information not included in the automated message;

identifying a second data field of the web page requiring the additional information and a type of additional information required by the second data field in response to a determination that the web page requires additional information not included in the automated message;

automatically retrieving, from the local non-volatile memory of the user device, the additional information required for performing the travel action; and

automatically filling the second data field using the additional information.

2. The method according to claim 1, wherein parsing the automated message further includes determining a time for performing the travel action, the method further comprising:

automatically storing a representation of the time for performing the travel action in the local non-volatile memory of the user device,

wherein the user interface is displayed in response to a determination, by the user device, that a current time is the time for performing the travel action.

3. The method according to claim 1, wherein the link is a deep-link enabling inputting the information included in the link into the first data field of the web page,

wherein the method further includes automatically storing the extracted information and an indication of the first data field for which the extracted information is designated in the local non-volatile memory of the user device.

4. The method according to claim 1, wherein performing the travel action comprises automatically checking in for a flight via the web page.

5. The method according to claim 1, wherein the step of automatically filling the first data field of the web page is performed by a remote server in response to a request received from the user device.

6. A system for handling automated messages from a travel supplier, the system comprising:

a messaging client configured to receive an automated message generated by a remote travel supplier, wherein the message comprises a link to a web page through which a travel action associated with the link can be performed, wherein the link comprises information designated for a first data field of the web page;

a parsing unit configured to;

determine whether the automated message includes a plurality of links associated with a single travel action,

automatically select one of the plurality of links in response to a determination that the automated message includes a plurality of links associated with a single travel action, wherein the link selection is based on a characteristic of a device with which the associated action is to be performed,

extract the selected link from the automated message, identify the travel action associated with the extracted link, extract the information from the extracted link,

identify the first data field of the web page for which the extracted information is designated, and

store the extracted link and a representation of the travel action in a non-volatile memory device; and

a logic unit configured to cause a user interface to be displayed on a display of a user device, wherein the user interface prompts a user for feedback regarding whether to perform the travel action

wherein the logic unit is configured to automatically perform the travel action in response to positive user feedback received via the user interface, wherein performing the travel action comprises;

using the link to automatically load the web page through which the travel action can be performed in a browser running on the user device,

automatically filling the first data field of the web page with the information designated for the first data field,

determining whether the web page through which the travel action can be performed requires additional information not included in the automated message,

identifying a second data field of the web page requiring the additional information and a type of additional information required by the second data field in response to a determination that the web page requires additional information not included in the automated message,

automatically retrieving, from the non-volatile memory device, the additional information required for performing the travel action, and

automatically filling the second data field using the additional information.

7. The system of claim 6, wherein the messaging client, parsing unit, and logic unit are components of the user device;

wherein the extracted link and the representation of the travel action associated with the link are stored in a local non-volatile memory of the user device; and

wherein the user device is configured to display the user interface without requiring an active network connection at a time the user interface is displayed.

8. The system of claim 6, wherein the messaging client and parsing unit are components of a remote server and wherein the logic unit is a component of the user device;

wherein the remote server is configured to store the extracted link and a representation of the action associated with the link in a local non-volatile memory of the user device; and

wherein the user device is configured to display the user interface without requiring an active network connection at a time the user interface is displayed.

9. The system of claim 6, wherein the messaging client and logic unit are components of user device and wherein the parsing unit is a component of the remote server;

wherein the user device is configured to determine whether a message received at the messaging client is a travel related message and relay the message to the remote server in response to a positive determination;

wherein the remote server is configured to extract the link from the automated message, identify the travel action associated with the link, and store the extracted link and a representation of the travel action in a local non-volatile memory of the user device; and

wherein the user device is configured to display the user interface without requiring an active network connection at a time the user interface is displayed.

10. The system of claim 6, wherein the messaging client, parsing unit, logic unit are components of a remote server;

wherein parsing unit is further configured to determine a time for performing the travel action,

wherein the extracted link, a representation of the travel action associated with the link, and the time for performing the travel action are stored in a trips database accessible by the remote server;

wherein the logic unit is configured to cause the user interface to be displayed on the user device in response to a determination, by the remote server, that a current time is the time for performing the travel action.