Self-care self-tuning wireless communication system
First Claim
1. A method for operation of a customer service self-care server comprising:
- receiving a request from a mobile wireless device;
receiving a selection on an application installed on the mobile wireless device;
receiving a package of metrics and device state information from the mobile wireless device;
selecting a cohort of substantially similar mobile wireless devices by;
comparing a current configuration of the mobile wireless device with a past devstate and netstate of each of a population of mobile wireless devices to identify a first subset of mobile wireless devices whose past devstate and netstate are substantially similar to the current configuration of the mobile wireless device;
selecting the first subset of mobile wireless devices for further analysis; and
comparing a current configuration of the mobile wireless device with a current devstate and current netstate of the mobile wireless devices in the first subset of mobile wireless devices to identify a second selected subset of mobile wireless devices (i) whose respective past devstate and netstate are substantially similar to the current configuration of the mobile wireless device and (ii) whose current respective devstate and netstate are different from the current configuration of the mobile wireless device, the second selected subset defining the cohort;
transmitting information concerning potential performance improvements; and
transforming a network account and its device configuration.
3 Assignments
0 Petitions
Accused Products
Abstract
A customer self-service tuning system assists a mobile device user in adjusting his network settings and device configuration. Device, network and performance metrics are stored for a population. Over time all of these suggest changes in the device or network that change measured performance. The potential improvement(s) are presented to the user for selection. Performance measurements are taken and the user can choose to go forward with the new configuration or to revert. Each time a user requests self-care service, a new cohort is extracted from the then current overall population and analyzed for similarity to the user at that point in time. Each time an improvement is selected, the history of device states and network states is augmented. Identified variances are transformed into an action plan specific to a user and implemented on the device or network upon concurrence.
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Citations
20 Claims
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1. A method for operation of a customer service self-care server comprising:
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receiving a request from a mobile wireless device; receiving a selection on an application installed on the mobile wireless device; receiving a package of metrics and device state information from the mobile wireless device; selecting a cohort of substantially similar mobile wireless devices by; comparing a current configuration of the mobile wireless device with a past devstate and netstate of each of a population of mobile wireless devices to identify a first subset of mobile wireless devices whose past devstate and netstate are substantially similar to the current configuration of the mobile wireless device; selecting the first subset of mobile wireless devices for further analysis; and comparing a current configuration of the mobile wireless device with a current devstate and current netstate of the mobile wireless devices in the first subset of mobile wireless devices to identify a second selected subset of mobile wireless devices (i) whose respective past devstate and netstate are substantially similar to the current configuration of the mobile wireless device and (ii) whose current respective devstate and netstate are different from the current configuration of the mobile wireless device, the second selected subset defining the cohort; transmitting information concerning potential performance improvements; and transforming a network account and its device configuration. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A non-transitory storage medium having stored therein computer-executable instructions which, when executed by one or more hardware processors, perform the following processes:
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receiving a request from a mobile wireless device; receiving a selection on an application installed on the mobile wireless device; receiving a package of metrics and device state information from the mobile wireless device; selecting a cohort of substantially similar mobile wireless devices by; comparing a current configuration of the mobile wireless device with a past devstate and netstate of each of a population of mobile wireless devices to identify a first subset of mobile wireless devices whose past devstate and netstate are substantially similar to the current configuration of the mobile wireless device; selecting the first subset of mobile wireless devices for further analysis; and comparing a current configuration of the mobile wireless device with a current devstate and current netstate of the mobile wireless devices in the first subset of mobile wireless devices to identify a second selected subset of mobile wireless devices (i) whose respective past devstate and netstate are substantially similar to the current configuration of the mobile wireless device and (ii) whose current respective devstate and netstate are different from the current configuration of the mobile wireless device, the second selected subset defining the cohort; transmitting information concerning potential performance improvements; and transforming a network account and its mobile wireless device configuration. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification