×

Contacting remote support (call home) and reporting a catastrophic event with supporting documentation

  • US 9,594,622 B2
  • Filed: 02/04/2015
  • Issued: 03/14/2017
  • Est. Priority Date: 02/04/2015
  • Status: Active Grant
First Claim
Patent Images

1. A method of computer problem notification, comprising:

  • responsive to detecting a failure in a computer system determined by receiving a trap from at least one component integrated in the computer system, transmitting a notification to a recipient;

    creating a service ticket associated with the failure;

    detecting one or more other problem events occurring during the failure and recording with an indication that the other problem events occurred during the failure;

    preventing notifying the recipient during the failure, of the one or more other problem events; and

    responsive to detecting a resolution of the failure, updating the service ticket with the other problem events with the indication that the other problem event occurred during the failure.

View all claims
  • 2 Assignments
Timeline View
Assignment View
    ×
    ×