Location based responses to telephone requests

• US 9,600,229 B2
• Filed: 09/05/2014
• Issued: 03/21/2017
• Est. Priority Date: 04/02/2007
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: Hafsteinsson, Gudmundur, LeBeau, Michael J., Marmasse, Natalia, Agarwal, Sumit, Nishar, Dipchand
• Primary Examiner(s): GUERRA-ERAZO, EDGAR X
• Application Number:
  US14/478,658
• Publication Number:
  US 20140380170A1
• Time in Patent Office: 928 Days
• Field of Search: 704/235, 704/243, 704/246, 704/270, 704/270.1, 704/275
• US Class Current: 1/1
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: G10L 2015/221 Announcement of recognition results
• CPC Class Codes: G10L 2015/223 Execution procedure of a spoken command
• CPC Class Codes: G10L 2015/228 of application context
• CPC Class Codes: H04M 1/72403 with means for local support of applications that increase the functionality
• CPC Class Codes: H04M 2201/40 using speech recognition
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04W 4/14 Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]

Abstract

A method for receiving processed information at a remote device is described. The method includes transmitting from the remote device a verbal request to a first information provider and receiving a digital message from the first information provider in response to the transmitted verbal request. The digital message includes a symbolic representation indicator associated with a symbolic representation of the verbal request and data used to control an application. The method also includes transmitting, using the application, the symbolic representation indicator to a second information provider for generating results to be displayed on the remote device.

Claims

1. A method comprising:

transmitting, by a computing device and to a first information provider, a verbal request;

receiving, by the computing device and from the first information provider, a digital message comprising a symbolic representation of the verbal request;

identifying a predetermined application identifier associated with the first information provider;

launching, on a computing device and based on the application identifier, an application that corresponds to the application identifier; and

transmitting, using the application and to a second information provider different than the first information provider, a query based on the symbolic representation, such that the second information provider generates results, responsive to the query, for display by the computing device.

2. The method of claim 1, further comprising:

requesting confirmation from the user that the symbolic representation is accurate.

3. The method of claim 1, wherein the results include a map that indicates a location to which the verbal request was directed.

4. The method of claim 1, wherein the results include directions to a location to which the verbal request was directed.

5. The method of claim 4, wherein the directions indicate a starting location provided by the verbal request.

6. The method of claim 1, wherein the results indicate one or more street addresses for locations that correspond to the verbal request.

7. The method of claim 1, wherein the verbal request comprises a recorded message.

8. The method of claim 1, further comprising:

receiving, at the computing device, a user selection of a particular result from the results generated by the second information provider; and

displaying, at the computing device, a map of a location associated with the user selection.

9. A system comprising:

one or more computer processors; and

one or more non-transitory computer readable devices that include instructions that, when executed by the one or more computer processors, causes the processors to perform operations, the operations comprising;

transmitting, to a first information provider, a verbal request;

receiving, from the first information provider, a digital message comprising a symbolic representation of the verbal request;

identifying a predetermined application identifier associated with the first information provider;

launching, based on the application identifier, an application that corresponds to the application identifier; and

transmitting, using the application and to a second information provider different than the first information provider, a query based on the symbolic representation, such that the second information provider generates results, responsive to the query, for display by a computing device.

10. The system of claim 9, wherein the operations further comprise:

requesting confirmation from the user that the symbolic representation is accurate.

11. The system of claim 9, wherein the results include a map that indicates a location to which the verbal request was directed.

12. The system of claim 11, wherein the results include directions to a location to which the verbal request was directed.

13. The system of claim 12, wherein the directions indicate a starting location provided by the verbal request.

14. The system of claim 9, wherein the results indicate one or more street addresses for locations that correspond to the verbal request.

15. The system of claim 9, wherein the verbal request comprises a recorded message.

16. One or more non-transitory computer-readable media storing instructions that, when executed by a processor, perform operations comprising:

transmitting, to a first information provider, a verbal request;

receiving, from the first information provider, a digital message comprising a symbolic representation of the verbal request;

identifying a predetermined application identifier associated with the first information provider;

launching, based on the application identifier, an application that corresponds to the application identifier; and

transmitting, using the application and to a second information provider different than the first information provider, a query based on the symbolic representation, such that the second information provider generates results, responsive to the query, for display by a computing device.

17. The tangible computer-readable media of claim 16, wherein the operations further comprise requesting confirmation from the user that the symbolic representation is accurate.

18. The tangible computer-readable media of claim 16, wherein the results include a map that indicates a location to which the verbal request was directed.

19. The tangible computer-readable media of claim 16, wherein the results include directions to a location to which the verbal request was directed.

20. The tangible computer-readable media of claim 19, wherein the directions indicate a starting location provided by the verbal request.