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Universal call management platform

  • US 9,602,986 B2
  • Filed: 04/20/2016
  • Issued: 03/21/2017
  • Est. Priority Date: 12/01/2009
  • Status: Active Grant
First Claim
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1. A method performed by a mobile device, the method comprising:

  • obtaining tracked communications between a first user of the mobile device and one or more other users through a plurality of communication portals, wherein a communication portal is a medium through which the first user of the mobile device sends or receives messages to a plurality of other users;

    generating, for each of the plurality of communication portals, a respective summary of each of one or more tracked communications transmitted through the communication portal; and

    presenting the respective summaries in a threaded user interface on the mobile device, wherein the threaded user interface includes a reply user interface element that allows the first user to respond to tracked communications, and wherein the reply user interface element allows the first user to respond to tracked communications using a communication portal different from a communication portal used to transmit the tracked communication.

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