Identifying tasks in messages
First Claim
Patent Images
1. A computer-implemented method, comprising:
- performing, by a computing system, natural language processing on a received message sent to a user to generate an annotated message, wherein the message was composed by one or more other individuals different than the user;
analyzing, by the computing system, the annotated message pursuant to a grammar;
classifying, by the computing system, a portion of the received message as a task assigned to the user by the one or more other individuals based on the analysis of the annotated message;
selecting by the computing system from a plurality of distinct user interfaces associated with a plurality of distinct software applications, based on the analysis of the annotated message, a user interface operable by the user to fulfill the task; and
automatically populating, by the computing system, one or more data entry fields of the selected user interface that are editable by the user with information based on the analysis of the annotated message.
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Abstract
Methods and apparatus are described herein for identifying tasks in messages. In various implementations, natural language processing may be performed on a received message to generate an annotated message. The annotated message may be analyzed pursuant to a grammar. A portion of the message may be classified as a user task entry based on the analysis of the annotated message.
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Citations
18 Claims
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1. A computer-implemented method, comprising:
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performing, by a computing system, natural language processing on a received message sent to a user to generate an annotated message, wherein the message was composed by one or more other individuals different than the user; analyzing, by the computing system, the annotated message pursuant to a grammar; classifying, by the computing system, a portion of the received message as a task assigned to the user by the one or more other individuals based on the analysis of the annotated message; selecting by the computing system from a plurality of distinct user interfaces associated with a plurality of distinct software applications, based on the analysis of the annotated message, a user interface operable by the user to fulfill the task; and automatically populating, by the computing system, one or more data entry fields of the selected user interface that are editable by the user with information based on the analysis of the annotated message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A system including memory and one or more processors operable to execute instructions stored in the memory, comprising instructions to:
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perform natural language processing on a voicemail addressed to a user to generate an annotated message, wherein the voicemail message was composed by another individual different than the user; analyze the annotated message pursuant to a grammar; classify a portion of the voicemail as a task assigned to the user by the another individual based on the analysis of the annotated message; and select, from a plurality of distinct user interfaces associated with a plurality of distinct software applications, based on the analysis of the annotated message, a user interface operable by the user to fulfill the task. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A non-transitory computer-readable medium comprising instructions that, in response to execution of the instructions by a computing system, cause the computing system to perform operations comprising:
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performing natural language processing on electronic correspondence transmitted from a remote computing device to a computing device accessible by a user to generate an annotated message prior to the user opening the electronic correspondence, wherein the electronic correspondence is composed by one or more individuals different than the user; analyzing the annotated message pursuant to a grammar; classifying a portion of the electronic correspondence as a task assigned to the user by the one or more individuals based on the analysis of the annotated message; and selecting, by the computing system from a plurality of distinct user interfaces provided by a plurality of distinct software applications, based on the analysis of the annotated message, a user interface operable by the user to fulfill the task.
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18. A computer-implemented method, comprising:
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performing, by a computing system, natural language processing on electronic correspondence transmitted over a communication network to a computing device accessible by a user to generate an annotated message, wherein the electronic correspondence is composed by one or more individuals different than the user; analyzing, by the computing system, the annotated message pursuant to a plurality of rule paths of a grammar to generate a plurality of candidate user tasks tentatively assigned to the user by the one or more individuals and associated scores; and selecting, by the computing system, a task assigned to the user from the plurality of candidate user tasks based on the associated scores; selecting, by the computing system from a plurality of distinct user interfaces provided by a plurality of distinct software applications, based on the analysis of the annotated message, a user interface operable by the user to fulfill the task assigned to the user, wherein the plurality of distinct user interfaces includes at least one URL associated with a network-based resource that is operable by the user to fulfill a task; and automatically populating, by the computing system, one or more data entry fields of the selected user interface that are editable by the user with information based on the analysis of the annotated message.
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Specification