Methods and systems for facilitating communications between providers of on-line services and potential customers
First Claim
1. An analytics system comprising one or more server computers capable of being coupled, via a network, to computers or computing devices of potential customers, and to a computer or a computing device of a merchant administrator of a merchant, the system comprising one or more processors and a non-transitory storage medium comprising program logic for execution by the one or more processors, the program logic comprising:
- an analytics engine that receives and stores real-time information about activity of potential customers on an e-commerce Web site, the receiving and storing real-time information about activity of potential customers on the e-commerce Web site comprising transmitting, by the analytics engine via the network to a computing device of a potential customer, a request for a ping from a browser running on the computing device of the potential customer, the ping comprising at least one of idle data and new web page data;
a rule engine including one or more rules for making a determination, based at least in part on the real-time information, of when to provide a real-time notification to the merchant administrator regarding contacting, in real-time, the potential customer on the e-commerce Web site regarding a potential purchase by the potential customer; and
a merchant notification engine that;
based on the determination, provides the notification to the merchant administrator; and
facilitates initiation of a real-time electronic communication between the merchant administrator and the potential customer regarding the potential purchase.
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Accused Products
Abstract
Systems and methods are provided that can include monitoring of activities of potential customer users, for example, on an e-commerce Web site. Based at least in part on the monitored activities, a notification or alert may be provided to a merchant or a merchant administrator, regarding a potential customer, such as by being sent to a mobile device of the merchant or merchant administrator. Real-time communications may be facilitated or initiated between the merchant or the merchant administrator and the potential customer, such as with regard to a potential purchase, which communications can include the use of mobile devices.
23 Citations
20 Claims
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1. An analytics system comprising one or more server computers capable of being coupled, via a network, to computers or computing devices of potential customers, and to a computer or a computing device of a merchant administrator of a merchant, the system comprising one or more processors and a non-transitory storage medium comprising program logic for execution by the one or more processors, the program logic comprising:
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an analytics engine that receives and stores real-time information about activity of potential customers on an e-commerce Web site, the receiving and storing real-time information about activity of potential customers on the e-commerce Web site comprising transmitting, by the analytics engine via the network to a computing device of a potential customer, a request for a ping from a browser running on the computing device of the potential customer, the ping comprising at least one of idle data and new web page data; a rule engine including one or more rules for making a determination, based at least in part on the real-time information, of when to provide a real-time notification to the merchant administrator regarding contacting, in real-time, the potential customer on the e-commerce Web site regarding a potential purchase by the potential customer; and a merchant notification engine that; based on the determination, provides the notification to the merchant administrator; and facilitates initiation of a real-time electronic communication between the merchant administrator and the potential customer regarding the potential purchase. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16)
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17. A method, implemented on an analytics system comprising one or more server computers, each of the server computers comprising a processor and a memory, the method comprising:
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the analytics system receiving and storing real-time activity information about activities of potential customers on an e-commerce Web site, the receiving and storing real-time information about activity of potential customers on the e-commerce Web site comprising transmitting, by the analytics engine via the network to a computing device of a potential customer, a request for a ping from a browser running on the computing device of the potential customer, the ping comprising at least one of idle data and new web page data; the analytics system, based at least in part on a set of rules that utilize, as input, the real-time activity information, making a determination of when to provide a real-time alert message to a mobile computing device of a merchant administrator regarding contacting, in real-time, the potential customer on the e-commerce Web site regarding a potential purchase by the potential customer; and the analytics system, based at least in part on the determination, sending the alert message to the mobile computing device of the merchant administrator, wherein at least a portion of the alert message can be selected by the merchant administrator to cause initiation of a real-time electronic communication between the merchant administrator and the potential customer regarding the potential purchase. - View Dependent Claims (18, 19)
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20. A non-transitory computer readable storage medium or media tangibly storing computer program logic capable of being executed by a computer processor, the program logic comprising:
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analytics engine logic for obtaining and storing real-time information about activity of potential customers on an e-commerce Web site, the obtaining and storing real-time information about activity of potential customers on the e-commerce Web site comprising transmitting, by the analytics engine via the network to a computing device of a potential customer, a request for a ping from a browser running on the computing device of the potential customer, the ping comprising at least one of idle data and new web page data; rule engine logic including one or more rules for making a determination, based at least in part on the real-time information, of when to provide a real-time notification to a merchant administrator regarding contacting, in real-time, the potential customer on the e-commerce Web site regarding a potential purchase by the potential customer; and merchant notification engine logic for; based on the determination, sending the notification to the merchant administrator; and upon selection by the merchant administrator of at least a portion of the notification, initiating a real-time electronic communication between the merchant administrator and the potential customer regarding the potential purchase.
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Specification