Misclassified contact updating in multi-number phones

• US 9,609,104 B2
• Filed: 11/03/2015
• Issued: 03/28/2017
• Est. Priority Date: 06/24/2015
• Status: Active Grant

• Current Assignee: Hearsay Social, Inc.
• Original Assignee: Mast Mobile, Inc. (Hearsay Social, Inc.)
• Inventors: Messenger, David, Lurie, Peter, Dawson, David
• Primary Examiner(s): Patel, Nimesh
• Application Number:
  US14/931,777
• Publication Number:
  US 20160381196A1
• Time in Patent Office: 511 Days
• US Class Current: 1/1
• CPC Class Codes: H04M 1/2477 for selecting a function from a menu display H04M1/2474 takes precedence
• CPC Class Codes: H04M 1/27457 Management thereof, e.g. manual editing of data
• CPC Class Codes: H04M 1/72469 for operating the device by selecting functions from two or more displayed items, e.g. menus or icons
• CPC Class Codes: H04M 15/32 Charging, billing or metering arrangements for satellites or concentrators which connect one or more exchange lines with a group of local lines
• CPC Class Codes: H04M 15/41 Billing record details, i.e. parameters, identifiers, structure of call data record [CDR]
• CPC Class Codes: H04M 15/66 Policy and charging system
• CPC Class Codes: H04M 15/67 Transmitting arrangements for sending billing related information
• CPC Class Codes: H04M 15/70 Administration or customization aspects; Counter-checking correct charges
• CPC Class Codes: H04M 15/705 Account settings, e.g. limits or numbers or payment
• CPC Class Codes: H04M 15/72 by the user
• CPC Class Codes: H04M 2203/45 related to voicemail messaging
• CPC Class Codes: H04M 2203/4509 Unified messaging with single point of access to voicemail and other mail or messaging systems unified messaging in packet switching networks H04L51/56
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 3/42034 Calling party identification service
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42051 where the notification is included in the ringing tone
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/465 Arrangements for simultaneously calling a number of substations until an answer is obtained
• CPC Class Codes: H04M 3/5141 : Details of processing calls and other types of contacts in an unified manner unified messaging in packet-switching networks H04L51/56
• CPC Class Codes: H04M 3/53333 : Message receiving aspects
• CPC Class Codes: H04M 3/53358 : Message preview
• CPC Class Codes: H04M 3/537 : Arrangements for indicating the presence of a recorded message , whereby the presence information might include a preview or summary of the message
• CPC Class Codes: H04W 24/02 : Arrangements for optimising operational condition
• CPC Class Codes: H04W 40/34 : Modification of an existing route
• CPC Class Codes: H04W 76/10 : Connection setup

Abstract

An intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact type and a second phone number corresponding to a second contact type, receives a request to receive an incoming call associated with a caller phone number. The request corresponds to the first or second phone number. The intermediate server identifies a contact type associated with the request and a contact type associated with the caller based on the caller phone number. The intermediate server further determines whether the caller is misclassified by comparing the contact type associated with the request and the contact type associated with the caller. In addition, the intermediate server sends a notification indicating that the caller is misclassified to the mobile phone in response to determining the contact type associated with the request and the contact type associated with the caller do not match.

Claims

1. A computer-implemented method for managing misclassified contacts, comprising:

receiving, at an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact type and a second phone number corresponding to a second contact type, a request to receive an incoming call associated with a caller phone number, the request corresponding to the first phone number or the second phone number;

in response to receiving the request to receive the incoming call, identifying, by the intermediate server, a contact type associated with the request, the contact type associated with the request comprising the first contact type in response to the received request corresponding to the first phone number and the second contact type in response to the received request corresponding to the second phone number;

in response to receiving the request to receive the incoming call, identifying, by the intermediate server, a contact type associated with the caller based on the caller phone number;

determining, by the intermediate server, whether the caller is misclassified by comparing the contact type associated with the request and the contact type associated with the caller;

in response to determining the contact type associated with the request and the contact type associated with the caller do not match, sending, by the intermediate server, a notification indicating that the caller is misclassified to the mobile phone;

in response to receiving the request to receive the incoming call, routing, by the intermediate server, the incoming call to the mobile phone;

receiving, at the intermediate server from the mobile phone, a request to reclassify the contact type associated with the caller; and

storing, by the intermediate server, the reclassified contact type in association with the caller.

2. The method of claim 1, wherein the first phone number comprises a phone number corresponding to hardware of the mobile phone.

3. The method of claim 1, wherein the second phone number comprises a virtual phone number assigned to the mobile phone by the intermediate server.

4. The method of claim 1, wherein the request to reclassify the contact type is responsive to a selection of a portion of a display of the mobile phone indicating that the caller may be misclassified.

5. The method of claim 1, further comprising providing a contact record to the caller in response to a request from the mobile phone to reclassify the contact type of the caller.

6. The method of claim 5, wherein the contact record comprises the first phone number in response to a reclassification of the contact type of the caller as the second contact type, and wherein the contact record comprises the second phone number in response to a reclassification of the contact type of the caller as the first contact type.

7. A non-transitory computer-readable storage medium storing executable computer instructions for managing misclassified contacts that, when executed by a hardware processor, perform steps comprising:

receiving, at an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact type and a second phone number corresponding to a second contact type, a request to receive an incoming call associated with a caller phone number, the request corresponding to the first phone number or the second phone number;

in response to receiving the request to receive the incoming call, identifying, by the intermediate server, a contact type associated with the request, the contact type associated with the request comprising the first contact type in response to the received request corresponding to the first phone number and the second contact type in response to the received request corresponding to the second phone number;

in response to receiving the request to receive the incoming call, identifying, by the intermediate server, a contact type associated with the caller based on the caller phone number;

determining, by the intermediate server, whether the caller is misclassified by comparing the contact type associated with the request and the contact type associated with the caller;

in response to determining the contact type associated with the request and the contact type associated with the caller do not match, sending, by the intermediate server, a notification indicating that the caller is misclassified to the mobile phone;

in response to receiving the request to receive the incoming call, routing, by the intermediate server, the incoming call to the mobile phone;

receiving, at the intermediate server from the mobile phone, a request to reclassify the contact type associated with the caller; and

storing, by the intermediate server, the reclassified contact type in association with the caller.

8. The computer-readable storage medium of claim 7, wherein the first phone number comprises a phone number corresponding to hardware of the mobile phone.

9. The computer-readable storage medium of claim 7, wherein the second phone number comprises a virtual phone number assigned to the mobile phone by the intermediate server.

10. The computer-readable storage medium of claim 7, wherein the request to reclassify the contact type is responsive to a selection of a portion of a display of the mobile phone indicating that the caller may be misclassified.

11. The computer-readable storage medium of claim 7, comprising instructions that, when executed by the hardware processor, perform further steps comprising providing a contact record to the caller in response to a request from the mobile phone to reclassify the contact type of the caller.

12. The computer-readable storage medium of claim 11, wherein the contact record comprises the first phone number in response to a reclassification of the contact type of the caller as the second contact type, and wherein the contact record comprises the second phone number in response to a reclassification of the contact type of the caller as the first contact type.

13. A system for managing misclassified contacts, comprising:

an intermediate server communicatively coupled to a mobile phone associated with a first phone number and a second phone number, the intermediate server comprising a non-transitory computer-readable storage medium storing executable instructions and one or more hardware processors configured to execute the instructions to perform steps comprising;

receiving a request to receive an incoming call associated with a caller phone number, the request corresponding to the first phone number or the second phone number;

in response to receiving the request to receive the incoming call, identifying a contact type associated with the request, the contact type associated with the request comprising the first contact type in response to the received request corresponding to the first phone number and the second contact type in response to the received request corresponding to the second phone number;

in response to receiving the request to receive the incoming call, identifying a contact type associated with the caller based on the caller phone number;

determining whether the caller is misclassified by comparing the contact type associated with the request and the contact type associated with the caller;

in response to determining the contact type associated with the request and the contact type associated with the caller do not match, sending a notification indicating that the caller is misclassified to the mobile phone;

in response to receiving the request to receive the incoming call, routing, by the intermediate server, the incoming call to the mobile phone;

receiving, at the intermediate server from the mobile phone, a request to reclassify the contact type associated with the caller; and

storing, by the intermediate server, the reclassified contact type in association with the caller.

14. The system of claim 13, wherein the first phone number comprises a phone number corresponding to hardware of the mobile phone.

15. The system of claim 13, wherein the second phone number comprises a virtual phone number assigned to the mobile phone by the intermediate server.

16. The system of claim 13, wherein the request to reclassify the contact type is responsive to a selection of a portion of a display of the mobile phone indicating that the caller may be misclassified.

17. The system of claim 13, wherein the one or more hardware processors are configured to execute the instructions to perform further steps comprising providing a contact record to the caller in response to a request from the mobile phone to reclassify the contact type of the caller.

18. The system of claim 17, wherein the contact record comprises the first phone number in response to a reclassification of the contact type of the caller as the second contact type, and wherein the contact record comprises the second phone number in response to a reclassification of the contact type of the caller as the first contact type.