System and method for cloud-storage support

• US 9,613,100 B2
• Filed: 08/31/2015
• Issued: 04/04/2017
• Est. Priority Date: 08/31/2015
• Status: Active Grant

• Current Assignee: NetApp, Inc.
• Original Assignee: NetApp, Inc.
• Inventors: Lanier, Kyle
• Primary Examiner(s): Wilson, Yolanda L
• Application Number:
  US14/840,749
• Publication Number:
  US 20170060961A1
• Time in Patent Office: 582 Days
• CPC Class Codes: G06F 11/0727 in a storage system, e.g. in a DASD or network based storage system drivers for digital recording or reproducing units G06F3/06; circuits for error detection or correction within digital recording or reproducing units G11B20/18; for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS], H04L67/1097
• CPC Class Codes: G06F 11/0751 Error or fault detection not based on redundancy power supply failures G06F1/30; network fault management H04L41/06
• CPC Class Codes: G06F 11/0772 Means for error signaling, e.g. using interrupts, exception flags, dedicated error registers
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 16/2455 Query execution
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: G06F 16/248 Presentation of query results

Abstract

An OEM product label may be associated with a plurality of different OEM products; an identity of the manufacturer of the product associated with the label is determined based on the context of the product.

Claims

1. A method comprising:

parsing, using a computer processor, a product-support datafile stored in a computer memory to detect a product having an original-equipment manufacturer (OEM) product label associated with a plurality of different OEM products;

wherein prior to parsing the product-support datafile, attempting to access a network-based file;

if the network-based file is not accessible, attempting to access additional network-based files; and

if at least one network-based file is accessible to the system, allowing parsing of the product-support datafile;

determining, using the computer processor, an identity of a manufacturer of the product based at least in part on a context of the product;

selecting, using the computer processor, one of the plurality of OEM products based on the determined identity of the manufacturer; and

translating, using the computer processor, the OEM product label into a company product label or an internal name based on the selected OEM product.

2. The method of claim 1, wherein the context of the product comprises other products associated with the product.

3. The method of claim 2, wherein the other products associated with the product are present in the same system, cluster, or module as the product.

4. The method of claim 1, wherein determining the identity of the manufacturer comprises determining the manufacturer of other products associated with the product.

5. The method of claim 4, wherein the manufacturer manufactured 50%, 75%, or 90% of the other products associated with the product.

6. The method of claim 1, further comprising:

receiving a report of a cluster disk failure;

examining the report to determine locations of a plurality of candidate physical disk failures associated with the cluster disk failure;

polling each location of each candidate physical disk failure to determine a physical disk failure; and

querying the location of the physical disk failure to determine details regarding the physical disk experiencing the failure.

7. The method of claim 1, further comprising updating at least one network-based file upon successful access thereof.

8. A non-transitory machine-readable medium having stored thereon instructions for performing a method comprising machine-executable code which when executed by at least one machine, causes the machine to:

parse a product-support datafile stored in a computer memory to detect a product having an original equipment manufacturer (OEM) product label associated with a plurality of different OEM products;

wherein prior to parsing the product-support datafile, attempt to access a network-based file;

if the network-based file is not accessible, attempt to access additional network-based files; and

if at least one network-based file is accessible to the system, allow parsing of the product-support datafile;

determine an identity of a manufacturer of the product based at least in part on a context of the product;

select one of the plurality of OEM products based on the determined identity of the manufacturer; and

translate the OEM product label into a company product label or an internal name based on the selected OEM product.

9. The machine-readable medium of claim 8, wherein the context of the product comprises other products associated with the product.

10. The machine-readable medium of claim 9, wherein the other products associated with the product are present in the same system, cluster, or module as the product.

11. The machine-readable medium of claim 8, wherein the instructions that determine the identity of the manufacturer comprise determining the manufacturer of other products associated with the product.

12. The machine-readable medium of claim 11, wherein the manufacturer manufactured 50%, 75%, or 90% of the other products associated with the product.

13. The machine-readable medium of claim 8, wherein the instructions further cause the machine to:

receive a report of a cluster disk failure;

examine the report to determine locations of a plurality of candidate physical disk failures associated with the cluster disk failure;

poll each location of each candidate physical disk failure to determine a physical disk failure; and

query the location of the physical disk failure to determine details regarding the physical disk experiencing the failure.

14. The machine-readable medium of claim 8, wherein the instructions further enable the system to update at least one network-based file upon successful access thereof.

15. A computing device comprising:

a memory containing machine-readable medium comprising machine-executable code having stored thereon instructions for performing a method of identifying OEM product labels in computing systems; and

a processor coupled to the memory, the processor configured to execute the machine-executable code to cause the processor to;

i. parse a product-support datafile received from a cluster to detect a product having an OEM product label associated with a plurality of different OEM products;

wherein prior to parsing the product-support datafile, attempt to access a network-based file;

if the network-based file is not accessible, attempt to access additional network-based files; and

if at least one network-based file is accessible to the system, allow parsing of the product-support datafile;

ii. determine an identity of a manufacturer of the product based at least in part on a context of the product;

iii. select one of the plurality of OEM products based on the determined identity of the manufacturer; and

iv. translate the OEM product label into a company product label or an internal name based on the selected OEM product.

16. The computing device of claim 15, wherein the computer processor is further configured to:

receive a report of a cluster disk failure;

examine the report to determine locations of a plurality of candidate physical disk failures associated with the cluster disk failure;

poll each location of each candidate physical disk failure to determine a physical disk failure; and

query the location of the physical disk failure to determine details regarding the physical disk experiencing the failure.

17. The computing device of claim 15, wherein the computer processor is further configured to update at least one network-based file upon successful access.

18. The computing device of claim 15, wherein the context of the product comprises other products associated with the product.

19. The computing device of claim 18, wherein the other products associated with the product are present in the same system, cluster, or module as the product.

20. The computing device of claim 15, wherein the machine executable code further causes the machine to determine the manufacturer of other products associated with the product.