System and method for cloud-storage support
First Claim
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1. A method comprising:
- parsing, using a computer processor, a product-support datafile stored in a computer memory to detect a product having an original-equipment manufacturer (OEM) product label associated with a plurality of different OEM products;
wherein prior to parsing the product-support datafile, attempting to access a network-based file;
if the network-based file is not accessible, attempting to access additional network-based files; and
if at least one network-based file is accessible to the system, allowing parsing of the product-support datafile;
determining, using the computer processor, an identity of a manufacturer of the product based at least in part on a context of the product;
selecting, using the computer processor, one of the plurality of OEM products based on the determined identity of the manufacturer; and
translating, using the computer processor, the OEM product label into a company product label or an internal name based on the selected OEM product.
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Abstract
An OEM product label may be associated with a plurality of different OEM products; an identity of the manufacturer of the product associated with the label is determined based on the context of the product.
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Citations
20 Claims
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1. A method comprising:
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parsing, using a computer processor, a product-support datafile stored in a computer memory to detect a product having an original-equipment manufacturer (OEM) product label associated with a plurality of different OEM products;
wherein prior to parsing the product-support datafile, attempting to access a network-based file;
if the network-based file is not accessible, attempting to access additional network-based files; and
if at least one network-based file is accessible to the system, allowing parsing of the product-support datafile;determining, using the computer processor, an identity of a manufacturer of the product based at least in part on a context of the product; selecting, using the computer processor, one of the plurality of OEM products based on the determined identity of the manufacturer; and translating, using the computer processor, the OEM product label into a company product label or an internal name based on the selected OEM product. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A non-transitory machine-readable medium having stored thereon instructions for performing a method comprising machine-executable code which when executed by at least one machine, causes the machine to:
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parse a product-support datafile stored in a computer memory to detect a product having an original equipment manufacturer (OEM) product label associated with a plurality of different OEM products;
wherein prior to parsing the product-support datafile, attempt to access a network-based file;
if the network-based file is not accessible, attempt to access additional network-based files; and
if at least one network-based file is accessible to the system, allow parsing of the product-support datafile;determine an identity of a manufacturer of the product based at least in part on a context of the product; select one of the plurality of OEM products based on the determined identity of the manufacturer; and translate the OEM product label into a company product label or an internal name based on the selected OEM product. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computing device comprising:
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a memory containing machine-readable medium comprising machine-executable code having stored thereon instructions for performing a method of identifying OEM product labels in computing systems; and a processor coupled to the memory, the processor configured to execute the machine-executable code to cause the processor to; i. parse a product-support datafile received from a cluster to detect a product having an OEM product label associated with a plurality of different OEM products;
wherein prior to parsing the product-support datafile, attempt to access a network-based file;
if the network-based file is not accessible, attempt to access additional network-based files; and
if at least one network-based file is accessible to the system, allow parsing of the product-support datafile;ii. determine an identity of a manufacturer of the product based at least in part on a context of the product; iii. select one of the plurality of OEM products based on the determined identity of the manufacturer; and iv. translate the OEM product label into a company product label or an internal name based on the selected OEM product. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification